Pamela Perry Email & Phone Number

Texas, United States

Plano, Tx

Nectar Services Corp is a leader in the development of innovative software solutions that provide the most advanced end-to-end management, monitoring, and diagnostic tools for Unified Communications Networks. - Engage with management, engineering, quality assurance, and product management to write, update, edit, and publish the technical documentation for each software release (includes over 50 documents). - Review and edit software error messages for development. - Prepare the Release Notes for each software release. - Created and implemented the current design and template for the technical documentation.Adobe Technical Communication Suite 5 (FrameMaker 2017, RoboHelp 11, Captivate 8, Presenter 10, and Acrobat XI), Microsoft Office 365, SnagIt, SharePoint, JIRA, Salesforce, Seismic, and Agile Methodology

Plano, Tx

Contracted as a Senior Technical Writer/Editor at Rent-A-Center. Responsibilities included:- Engaged with development, business analysts, business owners, and marketing to write the Store Information Management System documentation; identified defects and offered suggestions that increased usability to improve software quality.- Edited the Service Contracts for Integration Services - Enterprise Solutions Architecture.- Created new templates in Microsoft Word and Adobe FrameMaker for IT documentation.Apple MacBook Pro, Microsoft Office for Mac 2011, VMware Fusion, Adobe Technical Communication Suite 5 (FrameMaker 12, RoboHelp 11, Captivate 8, Presenter 10, and Acrobat XI)**Left this contract for position with Nectar

Frisco, Tx

Contracted as an Editor/Technical Writer/Instructional Designer at AmerisourceBergen Specialty Company. Responsibilities included:- Wrote script for new hire training course.- Reviewed and edited current documentation and training content.- Participated in training for FDA compliancy.- Participated in review sessions with drug manufacturers.Microsoft Office 2010, Snagit, and Adobe Acrobat

Addison, Texas

Contracted as a Senior Technical Writer/Editor at Systemware, Inc. Responsibilities included:- Worked with Engineering to write, update, and edit the Content Integrator, Records Manager, and Medical Banking documentation. These applications are part of a suite of Enterprise Content Management solutions used to store and manage data.- Identified defects and offered suggestions that increased usability to improve software quality.Microsoft Office 2010, SnagIt, Adobe FrameMaker 11, Acrobat, and RoboHelp

Abbott Laboratories, Irving, Tx

Contracted as an Instructional Designer/Editor at Abbott Laboratories. Responsibilities included:- Worked with Engineering and Product Management to design, write, update, and edit the Facilitator Guide, Student Guide, and Training Presentation for OneLab Inventory Manager. - Worked with Engineering and Product Management to update the Super User Guide for OneLab Inventory Manager.- Worked with Engineering and Starlims to update and publish the different releases and translations of OneLab online help: English, French, Italian, German, and Spanish. Adobe FrameMaker 10 and Acrobat 10, Microsoft Office 2007 and 2010, Help & Manual, Snagit, and Documentum

Richardson, Tx

Contracted as the Senior Technical Writer/Editor responsible for the Ignite system documentation. - Worked with Engineering and Test teams to write, update, and edit the documents, including Technical Specification, Installation Guide, Operations, Administration, Maintenance, and Provisioning Guide, Troubleshooting Guide, SDK User’s Guide, API Programmer’s Guide, and Detailed Level Procedures. Maintained more than one release at any given time.- Identified defects and offered suggestions that increased usability to improve software quality.- Prepared Documentation Plan for each release and delivered on time and within scope and budget.- Prepared internal and external Release Notes for different releases.Adobe FrameMaker 8 and Acrobat, Microsoft Office 2007 and Sharepoint, Feature Tracker, and Bug Zero

Contracted at St. Jude Medical as a Senior Technical Writer/Editor. Responsibilities included:- Worked with engineers to write, update, and edit the Work Instructions, Standard Operating Procedures, and FMECA documentation. The documentation was used in manufacturing the external medical devices of the Focus Factory and required for FDA compliancy. - Received my Orange Belt in 5S Manufacturing training.Microsoft Office 2007

Irving, Tx

Contracted as a Technical Lead/Author/Editor and Technical Author/Editor at Nokia (07/01 - 06/06) and Alcatel (06/06 - 11/06) on six projects. - Worked with engineers and various levels of program management in Dallas, UK, and Finland to develop each release of the documentation, achieving each milestone/control point in the project life cycle. - Communicated and coordinated with SMEs in Dallas, UK, and Finland to obtain the necessary technical content. - Prepared the Documentation Project and Publishing Plans that specified the documentation requirements and schedule.- Edited and updated System Test Report, Generic Failure Report, Release Notes, and System Acceptance Test documents.- Participated as a member of the Project Management Team and Software Configuration Control Board.- Participated in documentation usability studies and customer trials in Dallas and Helsinki.- Migrated the MetroSite EDGE Base Station product documentation to modular XML. Wrote an Epic/XML guide to assist the documentation team when migrating to XML.Adobe FrameMaker 7.1 and +SGML and Acrobat, Microsoft Office 2003, Arbortext Epic Editor, and Nokia's Documentation Workbench

Irving, Tx

Contracted as a Technical Author/Editor for e-Publishing/Kudos Information Inc. at Nokia. Responsibilities included:- Worked with engineers and various levels of program management in Dallas and Finland to develop the UltraSite EDGE Base Station product documentation, achieving each milestone/control point in the project life cycle. - Established rapport with Nokia liaison that was not outsourced but essential to the delivery of the product documentation.Adobe FrameMaker+SGML, Microsoft Word, Outlook, Project, and PowerPoint, PaintShop Pro, Micrografx Designer, and Lotus Notes – Windows 2000 and NT and UNIX environment

Contracted as a Senior Technical Writer in the Training Center at Abbott Laboratories. Responsibilities included:- Coordinated and communicated with project management and training to write, edit, update, and publish various types of documents and guides about Abbott’s medical instruments. These documents included customer, training, facilitator, troubleshooting, quick reference, technical, and marketing brochures and presentations used to train and support customers, sales people, and trainers.- Performed word-for-word proofs on documents for final signoff.- Coordinated with Standards and Specs to release and vault documents.Adobe FrameMaker, Microsoft Word and PowerPoint, CorelDraw and WordPerfect, Lotus WordPro, FreeLance, 1-2-3, and Notes, Visio Professional, and Documentum

Contracted as Lead Technical Writer for the Information Technology Department at Mannatech. Responsibilities included:- Coordinated and communicated with management, development, help desk, database administration, and test to write, edit, update, and publish the IT Corporate policies and procedures. Documented all IT processes and procedures as a control measure for the IT department.- Coordinated with development and test to write and edit the Enterprise User Guide, which was an application developed by the company to manage and maintain its multi-level marketing business.- Designed, wrote, and published the monthly IT newsletter.- Participated as a member of the Change Control Board.- Reported directly to the VP of IT.Microsoft Word, Publisher, and Visio, Adobe FrameMaker, and TestDirector