Patrick Sutton Email & Phone Number

Texas, United States

Carrollton, Texas, United States

Monitor internal servers using SolarWinds Orion, SQL jobs, applications and report to required departments for resolution of problems.Update, add and delete nodes, applications and services from monitoring from Orion and ZabbixPrepare and send out outage notifications to the entire organization and updates as needed.Restart failed windows services on 2008 server as needed.Document and run telephone bridge or MS teams during outages to facilitate multiple department communication.Initiate communication with circuit and service vendors for restoration of failed services.Run nightly polling of premises based equipment for billing During weekly maintenance of all systems, help facilitate proper documentation by saving change control verifications and uploading them to internal systems for tracking of changes made.Document all SOX SQL job failures and append current log as needed for audit.Setup VM, installed Fedora, setup webserver, mysql server for internal wiki.Created and maintained internal mediawiki for the NOC.Used F5 web gui to adjust call processing nodes in the pool as needed for maintenance.Monitored anti-drone detection hardware.Monitored anti-cell phone and tower interception software Cell Defender.Performed reports for backup IOS configurations for remote Adtrans and Netvantas.Configure custom graphs via Solarwinds Orion for multiple circuits across multiple datacenters.Point of contact for customer service and technical support escalations.Provide User admin via Active Directory for corp, PCI and Fedramp environment.Perform weekly post Change Control testing of Video Visitation software.Use Microsoft SQL Server Management Studio to rerun failed SQL jobs.Repair crashed SQL tables for VPM devices in the field.Able to work swiftly and autonomously during lower staff shifts such as overnights and weekends.

Carrollton, Texas, United States

Monitor internal network for inbound and outbound network attacks.Configure, deploy and manage Cisco PIX, Snapgear, and Checkpoint Firewalls.Investigate compromised machines for scripts and give instructions for removal.Install and manage F-Secure Antivirus software for Windows and Linux users.Perform Operating System Hardening for Windows 2003 Server and Linux servers.Mitigate attacks using Cisco Guard and or Null routes on Cisco Routers.

Primary point of contact for support tickets for the Planet.Offered phone support for customer regarding their dedicated servers.Replaced and installed server hardware from ram to disk drives.Supported multiple control panels from Cpanel to Plesk.Performed most server administrative roles from setup to repairing mail servers, web servers, and troubleshooting operation system issues.

Supported Dialup, DSL, ISDN Customers ranging from initial setup to trouble shooting connectivity issues over the phone. Supported Windows 95/98 ME, NT, 2k and some XP Answered billing related questions Became a Team Coordinator; which includes scheduling of breaks for technicians, taking supervisor calls, answering questions from the other technicians, occasional daily reports (for over night shifts).