Implementation Manager
CurrentGo Live MRR - KPI Attainment and Leadership Reporting - Commitment in the delivery ofour MRR targets and reporting of team performance to IVRTG Leadership.Implementation Team (IA) Management - Manage activity of direct reports including IA team membersperformance reviews and goals setting.Lead Implementation Team Daily Huddle - Review current IA team projects; align on nextsteps; discuss any blockers and/or challenges requiring help and support.Project Resource Assignment - Assign new project tasks to IA team members to leadimplementation process. Manage SNI (Signed Not Implemented) queue.Solution Engineering - Facilitate Sales team to work with client's scoping inquiries, provide technical requirement guidance, and identify IVR solutions / products to implement the best possible solutions to the needs or goals. Scoping Resource Assignment - Assign new Sales opportunity scoping ticket requests toIA team members to review and provide LOE. Manage scoping ticket request queue.Support Resource Assignment - Assign escalated support tickets to IA team members toreview, triage, resolve or further escalate to PE accordingly. Manage IA support ticketqueue.Facilitate w/ scrum teams: New Sprint Planning - Collaborate bi-weekly with Engineeringscrum team managers to prioritize and schedule all projects tasks.Facilitate w/ scrum teams: Mid Sprint Scoping - Collaborate bi-weekly with Engineeringscrum team managers to prioritize and schedule all Sales opportunity scoping ticketrequests.After Hours Support Team Coordination - Manage IA team members on call schedule andensure the execution of our after-hours support escalation and communicationprocesses.
