Patrick Hughes, Csm, Aws Ccp, Finops Engineer/Practitioner Email & Phone Number

San Francisco, California, Us

Program Lead the Launch of our EU DatacenterPlatform Operations LeadEngineering OperationsFinOps Program OwnerDevOps Practices and MethodologiesLeading innovation and adoption of our IDP (Backstage)Incident Management and Response CoordinationKPI and SLX Metrics Establishment for Data-Driven Decision MakingScripting, Automation, and Data Visualization Utilizing Various APIs

San Francisco, California, Us

Work closely with different engineering teams to identify and prioritize requirements driving initiatives and programs to make sure we scale efficiently and effectively.Integrate programs to drive discussion and improvements measured by KPIs and OKRsEnhance the Incident program by making data collection more efficient via automation for operational metric trackingIntegrate system for DORA Metrics to track engineering operational performanceReset the Incident Management Vision and Framework to drive learning and growth as we scale Implement and Drive Monthly Business Review for Alignment, Visibility and Transparency across the orgSupport COGS tracking and planningDrive Event Retention Program to reduce AWS COGSCollaborate with other stakeholders to roll-out initiatives to the engineering organization.Qualitatively and quantitatively measure success of every program, then be able to iterate them to fit for purpose.Present on the goals & impact of work to all levels within the organizationAudit and review current internal programs and propose and execute better solutionsWork in an engineering organization that utilizes Agile and Lean methodologiesProject management including planning, organizing, coordinating and managing engineers, product managers, designers, and other staff and/or partners towards the successful completion of a project

Denver, Co, Us

Servant leader to a team of Program/Automation engineers for a SaaS company, focus on development and product delivery, drive customer success, ingenuity, enhance productivity through applying the Scrum framework, push employee career developmentDeveloped and deployed a new RMM global platform focused on providing 24/7 secure year round automated support for the internal and external customer Oversee all implementation projects related to the platform from beginning to end including budget, hours, network, risk, roadmap, development, and deliveryLead a team that manages over 10k endpoints building custom scripts, tools, applications and policies providing optimal performance and monitoring of our company SaaS productsImproved cross-department efficiency through AutomationCollaborate with TS, SEs, Developers, PMs, POs, Sales to stay aligned with goalsProvided ongoing training and support across multiple teams for tool utilization efficiencyCreate opportunities for employees to meet personal development goals

Denver, Co, Us

Hardware lead on all products managing high level Programs and assisting on any hardware technical support needed. Support internal Technical Support and clients in troubleshooting Windows/hardware/network issues. Administer hardware and software tests for FWI and client provided hardware, create technical documentation, develop and manage RS232 automation through PowerShell, travel to implement hardware/software solutionsTrained through Agile/Scrum methodologies to optimize productivityTechnical lead on all Programs from scope, roadmap, implementation and supportActing as a mentor for the Hardware Engineering and Integration teams, team planning and leadership, and design, deliver and maintain a product training competency program

Denver, Co, Us

Certification and verification of new hardware productsCapture, deploy, and build Windows images for various PC hardware platformsCreate PowerShell scripts for PC monitoring and automation Project ManagementAssist on all hardware and software escalations where neededCreate better process and procedure for the Hardware Solutions teamTravel to implement and troubleshoot new hardware/software at client sites

Denver, Co, Us

Perform installs per clients needs, build and QA hardware solutions, operating efficiently and independently in a fast-paced production environment while adhering to deadlines

Denver, Colorado, Us

Manage major projects, IT budgets, priorities, standards, procedures, and overall IT performanceMaintain efficiency in a self-monitored role with changing deadlines, requirements, and prioritiesEnsure that all IT issues are being handled and appropriately taken care ofProvide ongoing support with every department in the company to achieve business successOversee and repair hardware, software and networking infrastructure

Double Major In Marketing And Spanish

Spanish, Business/Managerial Economics