Pavan Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

𝐀𝐭 𝐓𝐀𝐆, 𝐈'𝐦 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠:• Business & Scope planning, Demand & change management.• Building relationships with Haleon (formerly GSK) CAST team members across different regions.• Managing operational processes including service compliance, delivery, escalation, and service quality reporting in conjunction with the Global hub.• Managing a team of 5, responsible for screening briefs & and improving the process for efficiency.• Acting as an SME and Champion for Streamline Briefing & Digital Interact Studio, fine-tuning and testing new features.• Creating the operational playbook for CaST and ensuring client satisfaction.• Overseeing the workflow and daily activities between Production Planners and Studio Leads.• Analysing feedback and driving innovation and efficiencies by identifying improvements as needed.𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐦𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 𝐚𝐭 𝐓𝐀𝐆:• Received the '𝗦𝘁𝗮𝗿 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗿 𝗔𝘄𝗮𝗿𝗱' for yearly performance 2021.• Received the '𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗔𝘄𝗮𝗿𝗱' for yearly performance 2022.

Bangalore

𝐀𝐭 𝐈𝐧𝐯𝐢𝐜𝐭𝐮𝐬, 𝗜 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗱 𝘁𝗵𝗲 𝗿𝗼𝗹𝗲 𝗼𝗳 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿/ 𝗜𝗻𝘃𝗶𝗰𝘁𝘂𝘀 𝗖𝗼𝗮𝗰𝗵.I was responsible for the following work:• Quality control over the team of personal trainers.• Hiring & mentoring new trainers & handled on-boarding process.• Introducing new systems & and procedures to help improve the quality, service, results & and performance of the personal trainers.• Introducing new online services such as online training & and other business opportunities to help businesses grow.

Indiranagar, Bangalore

𝐀𝐭 𝐅𝟒𝟓 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠, 𝐈 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐞𝐝 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞 𝐇𝐞𝐚𝐝 𝐓𝐫𝐚𝐢𝐧𝐞𝐫/ 𝐒𝐭𝐮𝐝𝐢𝐨 𝐌𝐚𝐧𝐚𝐠𝐞𝐫.I was responsible for the following work:• Identify and prospect new clients while maintaining existing member relationships.• Mature web submissions, phone-ins, and walk-up leads. • Utilizing social media to identify new membership opportunities and events that may bring in potential business.• Providing timely and efficient responses to all sales, operations, and management communications.• Build and develop relationships with members by providing premiere customer service, collaborating with studio trainers, and creating a fun, safe, healthy & and community-focused studio culture for high member satisfaction and maximum profitability.

Bangalore Urban, Karnataka, India

𝐀𝐭 𝐆𝐞𝐧𝐩𝐚𝐜𝐭, 𝐈 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐞𝐝 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞 𝐨𝐟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐭I was responsible for the following work:• Serve as the single point of contact for US FMCG Clients of IRI (formerly SymphonyIRI)• Managed end-to-end client servicing and projects, including recurring and ad hoc projects.• Designed and implemented new projects and programs for clients, including tool training and restatement process planning.• Managed short and long-term analytic & and technical projects for clients.• Communicating with internal departments and clients to gather information and identify business issues and solutions.• Build and maintain strong client relationships through close interaction and communication, including handling project proposals and discussions, issue and escalation handling, Q&A sessions, and training.𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐦𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 𝐚𝐭 𝐆𝐞𝐧𝐩𝐚𝐜𝐭:• Received '𝗕𝗿𝗼𝗻𝘇𝗲 𝗔𝘄𝗮𝗿𝗱' twice for the Individual Contributor role.• Received '𝗦𝘂𝗽𝗲𝗿 𝗘𝗳𝗳𝗼𝗿𝘁 𝗔𝘄𝗮𝗿𝗱' for completing a project in short duration.• Lean Certified for creating efficiency in a process.• Received '𝗞𝘂𝗱𝗼𝘀 𝗖𝗼𝗺𝗿𝗮𝗱𝗲 𝗔𝘄𝗮𝗿𝗱' for being the best team member (Nominated by team members).