Pavan Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• 𝐀𝐭 𝐓𝐀𝐆, 𝐈'𝐦 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠:
• Business & Scope planning, Demand & change management.
• Building relationships with Haleon (formerly GSK) CAST team members across different regions.
• Managing operational processes including service compliance, delivery, escalation, and service quality reporting in conjunction with the Global hub.
• Managing a team of 5, responsible for screening briefs & and improving the process for efficiency.
• Acting as an SME and Champion for Streamline Briefing & Digital Interact Studio, fine-tuning and testing new features.

Bangalore

• 𝐀𝐭 𝐈𝐧𝐯𝐢𝐜𝐭𝐮𝐬, 𝗜 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗱 𝘁𝗵𝗲 𝗿𝗼𝗹𝗲 𝗼𝗳 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿/ 𝗜𝗻𝘃𝗶𝗰𝘁𝘂𝘀 𝗖𝗼𝗮𝗰𝗵.I was responsible for the following work:
• Quality control over the team of personal trainers.
• Hiring & mentoring new trainers & handled on-boarding process.
• Introducing new systems & and procedures to help improve the quality, service, results & and performance of the personal trainers.
• Introducing new online services such as online training & and other business opportunities to help businesses grow.

Indiranagar, Bangalore

• 𝐀𝐭 𝐅𝟒𝟓 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠, 𝐈 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐞𝐝 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞 𝐇𝐞𝐚𝐝 𝐓𝐫𝐚𝐢𝐧𝐞𝐫/ 𝐒𝐭𝐮𝐝𝐢𝐨 𝐌𝐚𝐧𝐚𝐠𝐞𝐫.I was responsible for the following work:
• Identify and prospect new clients while maintaining existing member relationships.
• Mature web submissions, phone-ins, and walk-up leads.
• Utilizing social media to identify new membership opportunities and events that may bring in potential business.
• Providing timely and efficient responses to all sales, operations, and management communications.
• Build and develop relationships with members by providing premiere customer service, collaborating with studio trainers, and creating a fun, safe, healthy & and community-focused studio culture for high member.

Bangalore Urban, Karnataka, India

• 𝐀𝐭 𝐆𝐞𝐧𝐩𝐚𝐜𝐭, 𝐈 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐞𝐝 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞 𝐨𝐟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐭I was responsible for the following work:
• Serve as the single point of contact for US FMCG Clients of IRI (formerly SymphonyIRI)
• Managed end-to-end client servicing and projects, including recurring and ad hoc projects.
• Designed and implemented new projects and programs for clients, including tool training and restatement process planning.
• Managed short and long-term analytic & and technical projects for clients.
• Communicating with internal departments and clients to gather information and identify business issues and solutions.