• Planned, initiated, and enacted a marketing campaign that resulted in 29% total company revenue increase ($155K est.), • Increased agent retention by 25% including new clients and detractors. • Owned all parts of client-facing relations, including acting as point of contact for 500+ agents. • Resolved issues from access to remediation/installation and promoting company culture and brand awareness through marketing and customer-relation based interactions. • Scheduled, tracked, and uploaded approximately 100+ services and reports to CRM weekly. • Spearheaded brand awareness campaign and promoted client-retention efforts using sublimation.• Organized and coordinated conferences and monthly meetings• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

• Trained new hires in data entry system to ensure efficient and accurate information was submitted in a timely manner. • Organized ballots by ward & division before alphabetizing for final count. • Directed small teams to work on projects that best suited their abilities resulting in work being done ahead of schedule. • Streamlined process of intake to improve efficiency.

• Work with multiple departments to help increase daily foot traffic by offering promotional offerings best suited to customers.• Manage multiple POS systems and ensure they are being properly maintained by entire staff.• Train new hires on sales tactics, navigation of systems, and proper cash handling procedures.

• Planned/directed staffing, training, and performance evaluations in order to develop and control sales and service programs.• Prepared budgets and approved budget expenditures.• Conferred with department heads to plan advertising services and to secure information on equipment and customer specifications.

• Scheduled and receive food/beverage deliveries, checked delivery contents to verify product quality and quantity.• Maintained food/equipment inventories, and kept inventory records.• Established standards for personnel performance and customer service.

• Described merchandise and explained use, operation, and care of merchandise to customers.• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.• Computed sales prices, total purchases and received/processed cash or credit payment.