•Owner & Project Manager ultimately responsible for the successful, on-time delivery of projects and as such have complete authority to make decisions and drive projects forward across all involved functional areas.•Managed the development, deployment, and on-going enhancements of the company’s beta website and Moderate Frequency Automated Trading system (MFAT).•Completed contract negotiations, vendor selection (co-location facility), web apps configuration, troubleshooting, testing, documentation, and acquisition of broadcast talent and advertising partners.•Responsible for the management of all IT support for the company to include remote IT staff and developers.•Responsible for identifying the requirements for all web server configurations to insure application compatibility.•Manage quality assurance and load testing efforts for all applications. Track all changes and manage back-ups.•Manage the budget for all IT related purchases and service contracts and track the budget for each implementation.•Confer with customers and Product Specialists during the analysis, definition, and development phases.•Interact with Customer Support and customers as needed to resolve software issues in the field.•Exercise functional expertise in business process engineering, transformation, organizational design, change management, implementation planning and execution, migration and conversion, testing and training.•Assist with customer communications concerning website progress. Also responsible for obtaining customer feedback on proposed implementations and gathering feature request.•Maintain a “Top 5 listing” out of 135 Business and Finance Internet Channels by continuing to innovate.•Hardware/Software: MS Office Suite, MS Project, vDeck, Dreamweaver, Just Suite, Google Adsense, C#, .NET, Debian, MySQL, Perl, PHP, SendMail, Mogulus, Livestream, MagicCamera, Procaster, TWS, Infinity AT, UltraMon, TTS, X7 Chat, phpBB, Casper, Intel Matrix Storage Console, RAID, etc.

•Project Manager responsible for developing and managing a test plan in order to help make ready the Non-Global Applications (NGAs) for a new OS, both desktop and server. Application to Cloud infrastructure project planning, discovery, testing, budget assistance, and incompatibility solutions.•Documenting and reporting test results. Providing explanations concerning testing procedures to upper management.•Support the MyIT initiative a $150,000,000 contract by planning and managing various parts of the project.•Identified and consolidated a list of all non-standard applications along with installation instructions, server inventory and specifications, etc.•Assisting with budget reports via discovery process, documentation, and what-if scenarios.•Created specific per site installation procedure documents.•Hardware/Software: MS Office Suite, MS Project, SharePoint, MS SQL Server, webEC, etc.

•Managed project delivery for multiple business units and acted as liaison between IT staff, developers, vendors, and accounting.•Worked with a multitude of Business Analyst to define requirements and assigned resources for development. Allocated tasks and approved time for all associates and task.•Performed project budget forecasting and reporting functions and obtained budget and funding ($1.5+ million) approvals through executive staff.•Created detailed deliverables, RFPs, RFQs, and project plans.•Informed business and associates of milestone(s) completion(s) by writing status reports and submitting through ISMI.•Created agendas and managed conference calls and meetings with large groups.•Designed and documented Telco call-flows (menus and voice recognition phrases) and managed the creation of the call-flows.•Vendor solution evaluation, selection, contract review, management through implementation, and cutover/completion.•During development, coordinated testing with business personnel and helped test and diagnose issues. Held meetings in order to discuss issues and provide a path to resolution. Scheduled and managed all cutover times and activities.•Authored and submitted the required change management documents for all infrastructure changes related to the project(s) and achieved change management approval at the weekly CM approval meeting....•Coordinated sign-off for project completion with each business unit, IT Staff, and vendors. Also helped business units and vendors identify all warrantee vs. billable project work so project invoices could be submitted in a timely manner....•Hardware/Software: MS Project, MS Office, Visio, Edify, CC Pulse, CC Analyzer, IP Agent, Call Care Browser, Peregrine Service Center, Plan View, Peoplesoft, Predictive Dialers (Aspect, Avaya, & Genesys), Genesys Call Routing, Definity G3 PBX vectors, Nice and Verint call recording, etc.

•Manage the production of large case file active litigation evidence imaging, indexing, coding, and importing. Also responsible for the company’s website and all IT equipment and telecommunications. Responsible for the support of our attorney clients concerning applications that “search enable” our productions, namely Doculex, Concordance, and Summation. Responsible for all technology support for the company.

•Responsible for the design, feature specifications, and installation of the corporate Voice Recognition Call Routing system and the personal queuing system resulting in average speed of answer (ASA) times being shortened from 1+ minute(s) to 15 seconds.•Implement and manage custom enterprise IVR/ACD/VR applications in order to improve customer service and sales.•Managed the consolidation and networking of the company's telecommunications nationwide including the complete reconfiguration of the company’s networked NEC 2400 IPX ACD system, Voicemail, and the Voice Recognition Call Routing system.•Also responsible for the design, feature specifications, and installation of the Touch-Tone Quoting system.•Managed all in-house IT/Telecom helpdesk personnel and multiple outside vendors at one of the “top ten” brokerage firms in the nation. Implemented change management procedures to comply with Sarbanes Oxley.•Responsible for supporting a multitude of software applications to include MS Office products, Kofax Ascent Capture document imaging via Laserfiche, storage..., etc.•Reviewed and signed-off on all telecommunications and network infrastructure bills totaling over $120K per month.•Designed disaster recovery configurations and documented procedures for all new call center systems (PBX, IVR, Quote System, and Network). Tested disaster recovery configurations successfully.•Saved the company thousands per month by identifying, disconnecting, and utilizing other telecommunications and network infrastructure alternatives that met the same result. Total savings directly attributed to my cost cutting efforts, $1.5 million and counting. Negotiated all telecom and infrastructure contracts.•Purchased all IT/Telecom equipment as their doors closed. After the sale of this equipment I performed project management and consulting services as an independent liquidator.

•Managed a team of five IVR/CTI Telecom Installation Engineers and supported the SANDi Server Unified Office Solution featuring a Virtual Receptionist with a Voice Recognition Interface (VRI) to voicemail, fax, email, and GoldMine CRM utilizing analog or digital Dialogic voice boards integrated with various PBX systems.•Performed as a backfill technician as needed supporting a nationwide network of over 250 dealers and 13 different PBX phone systems.•Resolved escalations, which result in salvaging sales and securing revenue. Created and maintained the Technical Support section for the company’s website.•Designed and developed Request Tracker software to track customer problems.•Responsible for all Telecom, Internet, and CTI tradeshow operations including the setup of the booth and all technical equipment.•Responsible for personally demonstrating every SANDi product feature at all major tradeshow events.•Created comprehensive technical demonstration tools for the company’s sales force that demonstrated complex product features and installed predictive dialer servers.•Answered technical pre-sales questions from Channel Managers, dealers, and potential customers.•Created and implemented policies and procedures for the Technical Support department. •Responsible for ordering new and repairing used IT equipment.•Prepared and presented weekly status reports and product improvements to Executive Management and Programming and Development.

•Performed complex software installation, configuration, training, and documentation for Interactive Voice Response (IVR) software at customer sites throughout the United States (Travel 80%).•Personally coordinated and installed over 50 customized IVR/CTI installations including ACD (Call Centers) and Host Connect to Database solutions.•Performed customer presale consultations, assisted in product selection for standard applications, designed custom call-flows for non-standard integration using Visio, and updated project milestones into ONYX CRM application.•Responsible for all aspects of installation and training, as well as designing and documenting customized solutions to meet specific customer requirements.•Configured IVR/CTI software to interact with Lucent/Avaya hardware including Legend PBX, Definity PBX, and Conversant Unix MAP5 - MAP100 voice server platforms utilizing Lucent Technologies analog or digital voice boards from 6-52 ports.•Worked with programmers during troubleshooting and call-flow development for new custom software solutions.•Performed maintenance, training, and reconfigurations, both onsite and remotely.•Responsible for technical support for the company’s end-user base which consisted of over 1000 installed applications.•Assisted or substituted for Lucent System Consultants by performing Definity G3 or Legend PBX programming.