Brian P. Email & Phone Number

Austin, Texas Metropolitan Area

• Managing and Directing Implementations for Visa clients by enabling connection between clients needs and requirements with Visa's technical execution.

Austin, Texas Area

• As liaison between IT and Engineering, report to an IT Director. Expert in IT policies, recommendations, and engineering practices. Led large-scale initiatives:• Learning Management System: Enabled engineers to present training, increasing user engagement. Identified gamification trend implemented features for an immediate boost. Reduced data capture and management time by 58% and boosted reseller engagement by 52%.• Time-Tracking Application: Deployed robust system for 20k+ engineers. Increased customer satisfaction from 34% to 82% in <2 months by reducing the clicks required to submit time from 14 to 1.• De-risked Technical Documentation Portal migration, ensuring a seamless transition.• Managed a $750K engineering application budget• Expanded applications from 50 to 200+ by emphasizing reusability and internal efficiency. • Championed GDPR compliance for the time-tracking application.• Scaled the team from 5 to 25 members, incorporating expertise in UI/UX, legal, information security, and infrastructure

Austin, Texas Area

Member of Board of Directors at Endeavor Rehab Center. Endeavor Rehab Center was the largest independently-owned physical therapy company in Central Texas. Endeavor Rehab is an outpatient physical and hand therapy clinic that provides premier physical therapy intervention to patients suffering from musculoskeletal injuries pre-operatively or post operatively. Endeavor Rehab provides treatment to the entire body system, from shoulders to the spine, hips, knees, elbows, hands, ankles, and wrists.2015 winner of the Physical Therapy patient's choice awards in Austin, TX

On call advising for marketing activities for Endeavor Rehabilitation Center. I was called in when needed to analyze marketing activities and how to best promote the Endeavor brand.

Austin, Texas Area

Brought in by the Senior Director of Customer Experience to bridge communication between external customers (financial institutions) and internal IT staff. Oversaw diverse tasks, including product management, UI/UX design, and ensuring IT backend data connection deliverability.• Managed Fiserv's Output Solutions portal, securely delivering customer financial data for banks. Transformed and packaged information into clear financial statements for end customers, driving usability satisfaction from 45% to 79%.• Pioneered comprehensive documentation and training materials for Fiserv's Output Solutions portal, personally guiding the largest clients through the adoption process.• Streamlined the UI/UX with familiar language and reduced onboarding steps from 17 to 7, simultaneously optimizing the portal's backend for smoother performance, resulting in an 18% increase in customer subscriptions and a significant boost in revenue.• CRM integration: Eliminated manual lead tracking through Salesforce integration. Reduced lead creation time by 12% and significantly improved sales team efficiency.• Created a cross-functional steering committee to define customer priorities and optimize output solution releases, ensuring efficient resource allocation and alignment with diverse customer needs.• Responded decisively to customer demands for efficiency, securing top priority for redesign and optimizing output solutions for financial statement management.• Prioritized portal efficiency and simplicity, responding to market trends where Fiserv valued data handling speed above all else.

Austin, Texas Area

Brought in by my former boss for his new venture to capitalize on my specialization and adaptability. Managed various projects and their implementation while setting up long-term roadmaps for the clients.• Owned product strategy and execution for Texas DMV's frontline web portfolio, delivering a clear roadmap and timely releases that modernized user experience and boosted operational effectiveness.• Established TXDMV's PMO BA function through comprehensive process creation and implementation, filling a critical gap and ensuring consistent, effective project delivery.• Led TXDMV name parsing project, transforming unusable data into readily accessible names across web applications. Delivered on time and under budget, with lasting impact.• Spearheaded Financial CAPPS system implementation as lead BA, streamlining internal personnel accounting processes.• Delivered data cleansing and built a front-end cleansing product at NetScout, guided by a comprehensive roadmap and product strategy.• Developed a 5-year Salesforce.com migration roadmap for a Neustar division to drive a successful and strategic transition.• Led data unification project for Belden + 3 acquisitions, eliminating four siloed CRM instances and reducing license costs by 75%.

Austin, Tx

Lead business analysis team for multiple internal and external projects for the Texas branch of Abrams Learning and Information Systems. Oversaw business analysis and implementation phase of Google Earth mapping project for Texas Department of Public safety that was delivered on time and on budget.

Austin, Texas, United States

▪ Launched company providing business integration solutions that removed cloud silos—and produced best-of-breed solutions—by offering API strategy consulting to small/medium businesses▪ Executed consulting and established marketing to secure key large-scale enterprise clients (Sears online APT strategy)

Owned financial portion of Quickarrow product. Worked with Quickarrow functional leads to initiate new financial product to address gaps in current Quickarrow offering. Conducted Product Management activities such as customer analysis, feature creation, internal module advocacy, and requirement prioritization. • Wrote detailed Marketing and Functional Requirements document to capture required features in releases.• Developed use cases via UML modeling techniques.• Drove agile process implementation and use in weekly release cycle.• Communicated directly with Sales and external customers to manage feature based releases.• Lead Financial Committee to determine and prioritize features based against development constraints.• Determined release schedules based on features as well as customer needs.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭: 𝐂𝐫𝐞𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐞𝐝 𝐐𝐮𝐢𝐜𝐤𝐚𝐫𝐫𝐨𝐰’𝐬 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐰𝐢𝐭𝐡 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞.𝐜𝐨𝐦

Complete ownership of manager portion of CompassLearning’s Odyssey product. Worked with all CompassLearning functional areas to promote and design manager portion of Odyssey product. Conducted Marketing activities such as pricing analysis, licensing analysis, feature advocacy, and customer efficacy studies.Skills used:-Identifying and researching market-driven product opportunities.-Developing business cases for product ideas with merit.-Crafting market-based requirements for products.-Managing positioning, pricing, and packaging for products, services and support.-Working with other product marketers, development and other teams on product development and bringing product to market.-Managing product life cycle.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭: (𝐢) 𝐖𝐫𝐨𝐭𝐞 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐟𝐨𝐫 𝐂𝐨𝐦𝐩𝐚𝐬𝐬𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠’𝐬 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐔𝐈 𝐨𝐯𝐞𝐫𝐡𝐚𝐮𝐥 𝐩𝐫𝐨𝐣𝐞𝐜𝐭

Worked with all Hoover’s business areas to design and promote the Hoover’s website. Worked with Hoover’s creative services team to deliver customer facing website design. Worked on project implementation from beginning customer feedback to ultimate project design.Lead the strategy behind and creation of Hoovers first integration with Salesforce.com. Access Hoovers is a dynamic data integration tool that links Hoovers trusted company information directly to clients Salesforce.com contact and account information.▪ 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭: (𝐢) 𝐂𝐫𝐞𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐞𝐝 𝐟𝐢𝐫𝐬𝐭 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞.𝐜𝐨𝐦 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐇𝐨𝐨𝐯𝐞𝐫𝐬 𝐝𝐚𝐭𝐚 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐢𝐧 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐬𝐭𝐫𝐞𝐚𝐦 𝐨𝐟 𝟐𝟐%

Wrote requirements for Hoover's externally facing applications. I worked with all areas of the business to gather requirements and form them into actionable items by our engineering staff. I served as the direct owner and liaison between the business units and the Engineering staff.

Worked with National Instruments Marketing team to plan, participate, and assist in formulation and implementation of strategy for customer facing marketing areas. Worked with marketing leaders to analyze business needs, provide consultation on product direction, and develop products from creation to completion that coincide with overall product strategy.Worked for National Instruments Inside Sales team and spearheaded effort to improve sales activities/customer interaction by reducing inefficiencies and streamline data gathering techniques.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭: (𝐢) 𝐑𝐞𝐝𝐮𝐜𝐞𝐝 𝐞𝐯𝐞𝐧𝐭 𝐜𝐫𝐞𝐚𝐭𝐢𝐨𝐧 𝐭𝐢𝐦𝐞 𝐛𝐲 𝟐𝟎% 𝐛𝐲 𝐚𝐧𝐚𝐥𝐲𝐳𝐢𝐧𝐠 𝐢𝐧𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐢𝐞𝐬 𝐚𝐧𝐝 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐢𝐧𝐠 𝐞𝐯𝐞𝐧𝐭 𝐜𝐫𝐞𝐚𝐭𝐢𝐨𝐧 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 (𝐢𝐢) 𝐌𝐚𝐧𝐚𝐠𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐭𝐡𝐚𝐭 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐜𝐥𝐚𝐬𝐬 𝐚𝐭𝐭𝐞𝐧𝐝𝐚𝐧𝐜𝐞 𝐛𝐲 𝟏𝟓% (𝐢𝐢𝐢) 𝐔𝐩𝐠𝐫𝐚𝐝𝐞𝐝 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐜𝐚𝐥𝐥𝐛𝐚𝐜𝐤 𝐪𝐮𝐞𝐮𝐞 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐢𝐧 𝟕𝟓% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐬𝐚𝐥𝐞𝐬 𝐫𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 𝐮𝐬𝐞

Developed and supported corporate web pages using HTML and PL/SQL programming. Integrated Oracle Internet Commerce Server into e-commerce model for business. Lead recruiting efforts for Information Systems department.

Mba, Marketing

Specialization in Integrated Marketing Communications

Bachelor Of Business Administration - Bba, Management Information Systems, General

Bachelor Of Business Administration - Bba, Management Information Systems, General

Activities and Societies: Alpha Kappa Psi