Brian P. Email & Phone Number

Austin, Texas Metropolitan Area

• Managing and Directing Implementations for Visa clients by enabling connection between clients needs and requirements with Visa's technical execution.

Austin, Texas Area

• As liaison between IT and Engineering, report to an IT Director. Expert in IT policies, recommendations, and engineering practices. Led large-scale initiatives:
• Learning Management System: Enabled engineers to present training, increasing user engagement. Identified gamification trend implemented features for an immediate boost. Reduced data capture and management time by 58%.
• Time-Tracking Application: Deployed robust system for 20k+ engineers. Increased customer satisfaction from 34% to 82% in <2 months by reducing the clicks required to submit time from 14 to 1.
• De-risked Technical Documentation Portal migration, ensuring a seamless transition.
• Managed a $750K engineering application budget
• Expanded applications from 50 to 200+ by emphasizing reusability and internal efficiency.

Austin, Texas Area

Member of Board of Directors at Endeavor Rehab Center. Endeavor Rehab Center was the largest independently-owned physical therapy company in Central Texas. Endeavor Rehab is an outpatient physical and hand therapy clinic that provides premier physical therapy intervention to patients suffering from musculoskeletal injuries pre-operatively or post.

On call advising for marketing activities for Endeavor Rehabilitation Center. I was called in when needed to analyze marketing activities and how to best promote the Endeavor brand.

Austin, Texas Area

• Brought in by the Senior Director of Customer Experience to bridge communication between external customers (financial institutions) and internal IT staff. Oversaw diverse tasks, including product management, UI/UX.
• Managed Fiserv's Output Solutions portal, securely delivering customer financial data for banks. Transformed and packaged information into clear financial statements for end customers, driving usability satisfaction.
• Pioneered comprehensive documentation and training materials for Fiserv's Output Solutions portal, personally guiding the largest clients through the adoption process.
• Streamlined the UI/UX with familiar language and reduced onboarding steps from 17 to 7, simultaneously optimizing the portal's backend for smoother performance, resulting in an 18% increase in customer subscriptions.
• CRM integration: Eliminated manual lead tracking through Salesforce integration. Reduced lead creation time by 12% and significantly improved sales team efficiency.
• Created a cross-functional steering committee to define customer priorities and optimize output solution releases, ensuring efficient resource allocation and alignment with diverse customer needs.

Austin, Texas Area

• Brought in by my former boss for his new venture to capitalize on my specialization and adaptability. Managed various projects and their implementation while setting up long-term roadmaps for the clients.
• Owned product strategy and execution for Texas DMV's frontline web portfolio, delivering a clear roadmap and timely releases that modernized user experience and boosted operational effectiveness.
• Established TXDMV's PMO BA function through comprehensive process creation and implementation, filling a critical gap and ensuring consistent, effective project delivery.
• Led TXDMV name parsing project, transforming unusable data into readily accessible names across web applications. Delivered on time and under budget, with lasting impact.
• Spearheaded Financial CAPPS system implementation as lead BA, streamlining internal personnel accounting processes.
• Delivered data cleansing and built a front-end cleansing product at NetScout, guided by a comprehensive roadmap and product strategy.

Austin, TX

Lead business analysis team for multiple internal and external projects for the Texas branch of Abrams Learning and Information Systems. Oversaw business analysis and implementation phase of Google Earth mapping project for Texas Department of Public safety that was delivered on time and on budget.

Austin, Texas, United States

• Launched company providing business integration solutions that removed cloud silos—and produced best-of-breed solutions—by offering API strategy consulting to small/medium businesses
• Executed consulting and established marketing to secure key large-scale enterprise clients (Sears online APT strategy)

• Owned financial portion of Quickarrow product. Worked with Quickarrow functional leads to initiate new financial product to address gaps in current Quickarrow offering. Conducted Product Management activities such as.
• Wrote detailed Marketing and Functional Requirements document to capture required features in releases.
• Developed use cases via UML modeling techniques.
• Drove agile process implementation and use in weekly release cycle.
• Communicated directly with Sales and external customers to manage feature based releases.
• Lead Financial Committee to determine and prioritize features based against development constraints.

Complete ownership of manager portion of CompassLearning’s Odyssey product. Worked with all CompassLearning functional areas to promote and design manager portion of Odyssey product. Conducted Marketing activities such as pricing analysis, licensing analysis, feature advocacy, and customer efficacy studies.Skills used:-Identifying and researching.

• Worked with all Hoover’s business areas to design and promote the Hoover’s website. Worked with Hoover’s creative services team to deliver customer facing website design. Worked on project implementation from beginning.
• 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭: (𝐢) 𝐂𝐫𝐞𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐞𝐝 𝐟𝐢𝐫𝐬𝐭 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞.𝐜𝐨𝐦 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐇𝐨𝐨𝐯𝐞𝐫𝐬 𝐝𝐚𝐭𝐚 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐢𝐧 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐬𝐭𝐫𝐞𝐚𝐦 𝐨𝐟 𝟐𝟐%

Wrote requirements for Hoover's externally facing applications. I worked with all areas of the business to gather requirements and form them into actionable items by our engineering staff. I served as the direct owner and liaison between the business units and the Engineering staff.

Worked with National Instruments Marketing team to plan, participate, and assist in formulation and implementation of strategy for customer facing marketing areas. Worked with marketing leaders to analyze business needs, provide consultation on product direction, and develop products from creation to completion that coincide with overall product.

Developed and supported corporate web pages using HTML and PL/SQL programming. Integrated Oracle Internet Commerce Server into e-commerce model for business. Lead recruiting efforts for Information Systems department.

Mba, Marketing

Specialization in Integrated Marketing Communications

Bachelor Of Business Administration - Bba, Management Information Systems, General

Bachelor Of Business Administration - Bba, Management Information Systems, General

Activities and Societies: Alpha Kappa Psi