Prashant Kumar Email & Phone Number

Tennessee, United States

United States

Nashville, TN, United States

Nashville, Tennessee

Pittsburgh PA

• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
• Develop and manage application code, user interface, and third-party integration components
• Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Manages users, groups and roles
• Performs migration activities Dev to QA, QA to Prod

Minneapolis US

• Document the as is system of Service Desk
• Gather requirement for new implementation for ServiceNow and create BRD
• Identify the enhancement that the end client requires from this migration
• Implement ServiceNow Incident management, Problem Management, Knowledge management and integrate with Dynatrace
• Coordinate with the offshore development team
• Create Mockup and review with the client team for signoff

Pune India/Philadelphia US

• Worked with multiple clients across industry like GE Home and Business, OfficeMax, Waddell & Reed, Valassis to name a few.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Strong Business Analysis Skills including in depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Extensive experience involving Business Process Re-Engineering, ERP Systems Implementation and Continuous Improvement techniques.
• Proven expertise in creating test plans, flowcharts, screen mockups, workflows, Inquiries
• Proficient at creating and transforming business requirements into software requirement specification (SRS) by designing business models using MS Visio.

Mumbai India

§ Relationship management and Key Account Management§ Monitor competition and develop programs for market penetration.§ Plan, develop and measure account engagement and retention.§ Co-ordination with technology division and project management group through the entire project life- cycle§ Giving techno-commercial presentations to the corporate clients. §.

Chennai India

§ Generate revenue for the organization and search new avenues for increase market share.§ Coordinate with Clients and Project team.§ Deliver Technical presentation to Client and offer the best possible solution.§ Play active part in strategic planning discussion for current and long-term goals.§ Handle Channel sales for Audio & Video Conferencing.

Mba, Marketing & Telecom

Activities and Societies: Marketing & Telecom Management

B.E., Electronics & Telecommunication

Activities and Societies: Table Tennis tournaments

Senior Secondary School

Education record

Activities and Societies: Debates