Precious E. Email & Phone Number

Edmonton, AB, CA

Manage customer support infrastructure and team.Support cloud & on-premise deployments and upgrades.Manage customer support resources: Help center, Community and customer facing documentations (i.e. user guides, articles and manuals.)Analyze support trends and execute active/proactive action plans. Perform root cause analysis and escalations analysis on a.

Alberta, Canada

Provide remote troubleshooting and technical support to cloud and on-premise customers. Provide proactive and reactive support on software and supported hardware such as HoloLens 2, Microscope, iOS/Android and Windows devices. Manage all customer interactions through Live Chat, Phone calls and Emails. Document all activities in the ticket tracking/support.

Edmonton, Canada Area

 Delivering remote installation, configuration, and administration for new Cloud and On-premise customers Providing remote trouble-shooting and technical support to customers Providing timely follow-up for customer download, sales and support requests Providing pre-sales demonstrations and technical support Documenting activities in the ticket.

Regina, Saskatchewan, Canada

Assisted clients with utilizing core software and all integrated pieces.Troubleshoot any issues clients encountered with the software and supported hardware.Interacted with clients through call, chat and email interfaces.Trained users on utilizing core software and all integrated pieces.Resolved issues encountered with the software and supported hardware.

Canada

 Troubleshoot and resolved technical issues over the phone Logged cases accurately in company software Educated customers on the use of products and services Escalated when necessary to tier 2 support and third-party groups Ensured customer satisfaction and retention

Saskatchewan, Canada

Volunteer

Lagos

Business Development OperationsDirect Sales to Corporates and IndividualsOnline Marketing and Sales Presentations, Demonstrations and NegotiationsClients Setup and Support

Lagos

Defined the scope of projects to be taken. Monitored the project according to project plan and gave detailed progress report to the HOD. Analyzed the prospect for potential new clients to increase business. Participated in industry functions, such as conferences, provided feedback and information on market and creative trends. Worked with technical team.

Victoria Island Lagos

Assisted in strategy formulation on potential businesses. Analyzed, developed and supported the new and existing businesses on the electronic payment platform. Liaised with banks on the generation of necessary Merchant codes. Communicated with Portal Providers on fee structure, integration and other relevant parameters and communicated same to the.

Lagos

• Legal duties
• Collated articles and information according to project specification
• Assisted in managing logistics for Management and Board Meetings
• Issued reminders and collate Departmental reports for presentation at Management meetings
• Managed interface between the Legal/HR department and other departments within the organization
• Initiated drafts of Service Level Agreement and Participating Bank Agreement

Public Relations, Advertising, And Applied Communication

Strategic Communication Planning Organizational Communications in Public Relations Foundations of Public Relations Writing and Editing for.

Masters, Public & International Affairs

Bachelor Of Science (Bsc), International Relations And Affairs