Proinsias Fitzpatrick Email & Phone Number

Seminole, FL, US

St Petersburg, Florida, United States

• Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality.
• Drive and manage new customer implementations from start to finish in the following modules: General Ledger, Procure to Pay, Cash Receipting, Accounts Receivable, Fixed Assets, Purchase Cards, and/or Utility.
• Provide guidance, assistance, and support to customers in the technical platform configuration.
• Ensure receipt of appropriate datasets from customer, match them to the platform structure, upload them into the system and manipulate them to generate the desired customer views and behaviors.
• Administer training to users.Interact directly with government Finance and Budget Directors daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov.
• Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.

St Petersburg, Florida, United States

• Use product platform to help clients configure its application to support their business processes while adhering to project timelines and driving towards completion of defined project milestones
• Provide hands-on guidance to clients on best practices in leveraging the software
• Grow your knowledge of Community Brands' products in order to provide recommendations after analyzing client needs
• Work with other departments to actively own and resolve customer issues
• Support data import from clients' legacy system
• Support product testing to ensure customer needs are met

Work within developed systems to effectively complete a wide variety of customer requests.Work with both sales and development teams to manage and process client expectations and delivery dates.Providing answers to pre-sales product questions, providing advice and guidance when exceptional or difficult situations arise and clearly communicating software.

Austin, Texas Area

- Deliver an extraordinary customer experience - Resolve complexity support issues for environments for a customers, databases, and applications supported by Abila software products and services such as Microsoft Windows OS, Microsoft Office, and SQL. - Achieve individual goals while contributing toward departmental goals for quality, issue resolution.

Austin, Texas Area

• Deliver an extraordinary customer experience
• Answer support calls/emails, troubleshooting issues in real time, communicate solutions with customers and follow procedures to process data repair
• Resolved both simple and complex support cases related to the applications as well as technical issues
• Effectively Communicating to customers when disengaging the call for further research or escalation
• Attend bi-weekly Drillpoint meetings to provide Support input on issues to resolve in future releases
• Create and deliver training for the Support department

• Apply consulting methods to design and implement IT system solutions for clients.
• Setup of small Cloud and Exchange servers
• IT Hardware and Software network infrastructure
• Researched, tested and implemented new technologies.
• Cost to benefit analysis of business network and applications.
• A proven track record of on time and on budget project delivery exceeding customer expectations.

Austin, Texas Area

· Acquire and expand customer relationships by maximizing sales opportunities and ensuring customer retention by providing a superior customer experience.· Offering a full range of banking services to individual customers and businesses, emphasizing personal financial counseling and lending. · Resolve customer complaints /issues promptly and effectively.

Proactively expand customer relationships by maximizing sales opportunities and ensuring customer retention Probe within customers’ base accounts for needs and opportunities to cross-sell to other segmentsExecute integrated sales, relationship, and credit strategies that are aligned with the call center business plan to achieve desired revenue and service.

Identified the clients’ and non-clients’ needs and provided them with appropriate solutions and/or adviceProactively offered banking products to potential clients to ensure they receive the best banking solutionsProvided outstanding service to seventy or more customers each dayServed as a Subject Matter Expert to new CitiPhone customer service.

Responsible for converting leads into loans.Enters all leads into database and maintains follow-up system to work leads.Identify the customers needs and provides appropriate loan solutions or advice.Maintain a professional image and standard consistent with company policies and procedures..Maintains the working knowledge of all products and programs.

Configuration LAN networks to include both Mac and Windows based computersPurchasing and set up hardware and software for businessManaged maintenance services for residential and business clientele, with a focus on winning new businessSupervised up to seven two-man crews, coordinating work schedules, and setting-up daily routesEstimated materials and labor.

Provided technical customer service support for sales teams, accounting, production, and managementDeveloped PowerPoint presentations for general manager to support enterprise-level sales approachesFacilitated design and implementation of a major telecommunications infrastructure consolidationWorked with subcontractors, negotiated with service providers.

Provided on-site support to set up files for new and existing customers of commercial printing servicesDesigned and created dynamic sales presentations for customers of key accountsPurchased new systems and equipment, and managed subcontractors for installation projectsOversaw end user training on newly-installed software applications and productivity.

Facilitated the company with the move of their Pre-Press department from one building to anotherMade sure all cables were marked and boxed for the appropriate piece of equipment.Placed and tested all equipment in new location. Some of the equipment included in the move were Macintosh G4s and G5s, windows based servers, HP and Epson large format printers.

Generated sales of facility services and cleaning services throughout the South Bay areaConducted cold calls to restaurants, technology start-ups, and other small businesses

Promoted showroom sales of specialty building materials to contractors and residential customersSet up trade show exhibits, conducted product demonstrations, and distributed marketing collateralResponded to e-mail inquiries from company’s website

Ba, Business Admin

Activities and Societies: California Phi Beta Lambda, Whittier College President and State Executive Vice President Southern Section.

Information Technology