AeroLeads people directory · profile

Rachel Wu Email & Phone Number

Director, Support Engineering at Retool
Location: San Francisco, California, United States 13 work roles 2 schools
1 work email found @berkeley.edu LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email r****@berkeley.edu
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Retool
Role
Director, Support Engineering
Location
San Francisco, California, United States

Who is Rachel Wu? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Rachel Wu is listed as Director, Support Engineering at Retool, based in San Francisco, California, United States. AeroLeads shows a work email signal at berkeley.edu and a matched LinkedIn profile for Rachel Wu.

Rachel Wu previously worked as Senior Manager, Technical Support (Premier Support) at Iterable and Manager, Technical Support at Iterable. Rachel Wu holds Bachelor Of Arts (B.A.), Computer Science from University Of California, Berkeley.

Company email context

Email format at Retool

This section adds company-level context without repeating Rachel Wu's masked contact details.

{first_initial}{last}@berkeley.edu
76% confidence

AeroLeads found 1 current-domain work email signal for Rachel Wu. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Rachel Wu

I enjoy identifying customer problems, their causes, and providing solutions. With my technical training and background of customer support and communication, I will be the bridge between your technology and your customers.

Listed skills include Java, Programming, Eclipse, Computer Science, and 10 others.

Current workplace

Rachel Wu's current company

Company context helps verify the profile and gives searchers a useful next step.

Retool
Retool
Director, Support Engineering
San Francisco, CA, US
Website
growthmarketingconf.com
AeroLeads page
Company profile
View company profile Email format
13 roles

Rachel Wu work experience

A career timeline built from the work history available for this profile.

Director, Support Engineering

Retool

San Francisco, CA, US

Senior Manager, Technical Support (Premier Support)

Current
Iterable

San Francisco, California, US

Responsible for the worldwide direction and development of Premier support at Iterable.People manager for 1 Manager and 5 Individual contributors.

Nov 2022 - Present

Manager, Technical Support

Iterable

San Francisco, California, US

Oversee the Premier Support programPeople manager of all Senior Technical Support Specialists in the USThe Premier support tier is the highest tier available at Iterable. Senior TSS agents are assigned to Premier customers, and carry their own book of business. The goal of Senior TSS agents is to deeply understand their customer's use case of Iterable, and.

May 2021 - Nov 2022

Senior Technical Support Specialist

Iterable

San Francisco, California, US

Responsible for providing world-class support service to all customers in my book of Premier support cusomers.100% CSAT score

May 2020 - May 2021

Technical Support Specialist

Iterable

San Francisco, California, US

  • Answer inbound questions via email tickets, chat support, and shared Slack channels
  • Debug with tools, such as Kibana and Datadog, to troubleshoot API calls and platformactivities
  • Interface with marketers, engineers, and agencies to troubleshoot experiences with the platform100% CSAT Score
Mar 2019 - May 2020

Business Development Representative

Iterable

San Francisco, California, US

I have the most fun when I'm having conversations.Iterable is a customer communications platform that bridges the Activation gap by connecting directly to your native data sources, empowering your team to use the freshest data to drive relevant, personalized, and timely messages to your customers across your channels (email, SMS, push, direct mail, and.

May 2018 - Feb 2019

Skincare Consultant

Sephora Usa, Inc.

I transitioned to Sales because I wanted to know what customers consider before making a purchase. As an engineer, you don't get insight to this information, and so I decided to jump right into the fire.With consultative sales techniques, I am able to find the right skincare product for your personal skin needs. My passion is connecting with clients (in.

Aug 2017 - Apr 2018

Front-End Engineer

Roomi

New York, NY, US

I was one of the two engineers solely responsible for running and improving Roomi’s web applicationWas technical lead for projects including: - Analytics - Implemented important user interaction tracking across the platform. Released 1.5 weeks faster than promised - Identity Verification - Proposed and implemented secure solution for sending.

Nov 2016 - Jun 2017

Web Developer

Switchfly, Inc.

Denver, Colorado, US

Created new product-driven features for clients using EmberJS. Determined engineering scope for these features.Wrote sustainable markup and styling code in HTML, FTL, CFM, and CSS to create a user interface that satisfies our clients.Wrote Selenium tests in Java to automate quality assurance testing and save hundreds of hours per release.

Aug 2014 - Nov 2016

Intern

Switchfly, Inc.

Denver, Colorado, US

Fixed 50+ bugs and completed 40+ user stories in the 2 month equivalent time spanSolved front end design bugs by debugging, editing, and fixing HTML, CSS, ColdFusion, andFreemarker filesImproved code base efficiency by removing 11,305 unused and outdated ColdFusion filesSolved client issues and improved requirements to reduce bugs early in the release cycle

Jan 2014 - May 2014

Program Assistant At Helpdesk

Uc Berkeley Eecs Department
Aug 2012 - Dec 2013

It Intern

Premio, Inc.

City Of Industry, CA - California, US

Redesigned company web pages (HTML, CSS) for more intuitive administrative and customer useConfigured Microsoft SharePoint and wrote tutorials to fit the needs of the companyCreated applications (C#) to synchronize customer orders with product databases using Visual Studio

Dec 2012 - Jul 2013
Team & coworkers

Colleagues at Retool

Other employees you can reach at growthmarketingconf.com. View company contacts →

JB Jelena Beideman Jelena Beideman Colleague at Retool Iowa City, Iowa, United States, United States View → NT Nate Turner Nate Turner Colleague at Retool San Diego, California, United States, United States View → HB Heather Blank Heather Blank Colleague at Retool Carlsbad, California, United States, United States View → 👋S 👋🏼 Sebastian C. 👋🏼 Sebastian C. Colleague at Retool San Francisco Bay Area, United States, United States View → HC Hanna Cabanellas Hanna Cabanellas Colleague at Retool Chicago, Illinois, United States, United States View → DJ Derek Jones Derek Jones Colleague at Retool United States, United States View → SD Sam Donnelly Sam Donnelly Colleague at Retool Hingham, Massachusetts, United States, United States View → MS Marya Stevens Marya Stevens Colleague at Retool Greater London, England, United Kingdom, United Kingdom View → IB Ilya Brin Ilya Brin Colleague at Retool Mountain View, California, United States, United States View → GC George Cerny George Cerny Colleague at Retool San Jose, California, United States, United States View →
2 education records

Rachel Wu education

Bachelor Of Arts (B.A.), Computer Science

University Of California, Berkeley

High School Diploma

Calabasas High School
FAQ

Frequently asked questions about Rachel Wu

Quick answers generated from the profile data available on this page.

What company does Rachel Wu work for?

Rachel Wu works for Retool.

What is Rachel Wu's role at Retool?

Rachel Wu is listed as Director, Support Engineering at Retool.

What is Rachel Wu's email address?

AeroLeads has found 1 work email signal at @berkeley.edu for Rachel Wu at Retool.

Where is Rachel Wu based?

Rachel Wu is based in San Francisco, California, United States while working with Retool.

What companies has Rachel Wu worked for?

Rachel Wu has worked for Retool, Iterable, Sephora Usa, Inc., Roomi, and Switchfly, Inc..

Who are Rachel Wu's colleagues at Retool?

Rachel Wu's colleagues at Retool include Jelena Beideman, Nate Turner, Heather Blank, 👋🏼 Sebastian C., and Hanna Cabanellas.

How can I contact Rachel Wu?

You can use AeroLeads to view verified contact signals for Rachel Wu at Retool, including work email, phone, and LinkedIn data when available.

What schools did Rachel Wu attend?

Rachel Wu holds Bachelor Of Arts (B.A.), Computer Science from University Of California, Berkeley.

What skills is Rachel Wu known for?

Rachel Wu is listed with skills including Java, Programming, Eclipse, Computer Science, Microsoft Office, Windows, Mac Os, and Windows Movie Maker.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.