Jon Ramirez Email & Phone Number

Wichita, KS, US

Wichita, KS

• Oversee smooth functioning of Justice Together’s office including picking up mail, checking messages,and communicating office needs with the Executive Director/Lead Organizer
• Manage financial transactions, including deposits, record keeping, paying bills, and creating invoices
• Assist with record keeping, data collection, and analysis of results from affiliated congregations
• Coordinate logistics for events, including travel, meals, venue set up, A/V, hotels, etc.
• Prepare materials for in-person or virtual trainings and events
• Communications support including email blasts and website updates

* Attend Facilitator training and ongoing facilitator check-ins.* Provide facilitation for assigned small group using safe, best practice methodologies, and Learning/Practice community materials.* Understand confidentiality—when to keep and when to break safety concerns.* Maintain appropriate personal boundaries.

Wichita, Kansas, United States

• Manage overall church operations and work with key church leaders
• Work with Treasurer to manage member contributions
• Work with Board to address various processes and key personnel
• Work with key personnel to manage key processes (e.g. worship services, membership)

Work At Home

* Assist customers in navigating TaxAct online to produce Federal and state returns* Answer product questions in relation to tax areas (e.g. credits, self-employment)* Assist customers with account accounts (e.g. billing, locating accounts, password resets)

Wichita, Kansas, United States

• Provided excellent customer service to WSU Tech Students, Faculty, and Staff.
• Assisted students with connecting personal devices to the WSU Tech Wi-Fi network and connecting to WSU Tech IT services using the Student IT guide
• Answers the Student IT Helpdesk phone number and call back students needing password resets or help with the Student IT guide
• Provided the IT Department with suggestions on how to better serve students and improve the Student IT Guide

Wichita, Kansas, United States

• Conducted various surveys via telephone
• Used persuasion skills to motivate selected participants/panelists to complete a survey
• Abided by all state and national confidentiality laws regarding CDC immunization survey information

• Interacted with QuickBooks customers via phone, focusing on process-related questions, dataentry and navigation.
• Researched, analyzed and determined an appropriate course of action for QuickBookscustomers.
• Be a positive representative for Intuit and the QuickBooks product; take a caring andempathetic approach to customer interactions.
• Articulated how to use the QuickBooks product accurately and efficiently resolve customerinquiries on the first contact. This includes having a thorough understanding of Intuit’s suiteof products and educating.
• Provided quality customer service while demonstrating the ability to effectively troubleshootand resolve advanced technical inquires.
• Acted as a technical resource when assisting customers to resolve problems with devices andequipment.

Wichita, Kansas Metropolitan Area

* Assisted customers in navigating TaxAct online to produce Federal and state returns* Answered product questions in relation to tax areas (e.g. credits, self-employment)* Assisted customers with account accounts (e.g. billing, locating accounts, password resets)

Wichita, Kansas, United States

Prepared 1040 returns and state returns while there was a demand for additional help

Wichita, KS

• Executed targeted in-person voter registration at local events
• Engaged in and use multiple voter contact methods, relational organizing, and peer-to-peer digitalmessaging tools
• Assisted in office management and organization

Work From Home

• Compiled/prepared tax returns for TurboTax Customers
• Gathered/organized and accurately enteed customer data in the federal and state tax returns for review
• Communicated directly with the customer as needed
• Coordinated customer meetings and follow-up
• Communicated updates to credentialed tax experts on assigned customers
• Helped customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

Wichita, Kansas, United States

• Oversaw the day-to-day activities of interviewers & clerks on the production floor by walking around the facility to coach interviewers & accurately answer any questions that might arise related to survey protocol.
• Assisted supervisors with getting interviewers seated & ensuring staff is on the correct project
• Assisted with project specific system testing & training
• Provided leadership as a mentor or trainer to less experienced staff in training situations & as new interviewers start working on the production floor
• Delivered feedback, coaching and verbal warnings to interviewers, when necessary, regarding general procedures, project policies and work performance
• Provided constructive feedback and document feedback according to NORC procedures

Wichita, KS

• Conducted CDC National Immunization Survey via phone for selected participants
• Conducted AmeriSpeak surveys for current panelists
• Used persuasion skills to motivate selected participants/panelists to complete a survey
• Abided by all state and national confidentiality laws regarding CDC immunization survey information

Wichita, Kansas Metropolitan Area

• Compiled/prepared tax returns for TurboTax Customers through Full Service
• Gathered/organized and accurately entered customer data in the federal and state tax returns for review
• Communicated directly with the customer as needed* Coordinate customer meetings and follow-up* Communicate updates to credentialed tax experts on assigned customers
• Helped customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
• Applied defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
• Interacted with customers utilizing strong written and verbal skills as well as deep customer empathy

Wichita, Kansas Area

• Resolved service related issues related to Cox products including but not limited to, analog video, digital video, DVRs, HD, Cox High Speed Internet and Cox Digital Telephone by directing customers through a series of.
• Educated customer on customer owned equipment such as PC, TVs, VCRs, etc. Educated customer on use of browser, use of email, changing passwords and other member services features.
• Assisted customer with reinstalling software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting and walk through steps.
• Effectively used troubleshooting tools such as EdgeHealth, Polaris, DART and large customer database.
• Resolved problems on the first call with a minimum of transfers, truck rolls or Test Desk tickets by consistently improving personal technical knowledge and understanding.
• Referred customers to Tier 2 or Test Desk in cases in which the attempts to resolve the service issue were not successful.

Wichita, KS

* Prepared Individual Income Tax Returns with a thorough in-person interview with customers, using propriety tax software application.* Provided details to customers concerning appropriate company products and services.* Completed all related tax forms in accordance with policies, and in compliance with legislation and regulations.* Followed up with.

* Became proficient using industry leading tax preparation software CCH Axcess Tax and ProSystem fx Taxsoftware solutions.* Gained experience with a variety of return types including Individual, Corporate, and Partnership taxreturns.* Gained first-hand understanding of the federal and state tax changes and updates related to the Tax Cuts and Jobs Act.*.

Wichita, KS

* Conducted training to new hires* Conducted follow-up training to existing employees* Conducted quality assurance checks on existing employees* Oversaw floor supervision of employees

Wichita, KS

• Conducted phone interviews across the nation on various state and national topics
• Used rebuttals to increase the likelihood of survey completions

Wichita, Kansas Area

Utilize understanding of the tax laws to prepare 2017 and prior tax returnsPrepare tax returns for various types of tax situations (e.g. single, married filed jointly, divorced)Apply various tax credits (refundable and non-refundable) to various prepared tax returnsProvided professional customer service to new and current customers

Wichita, KS

• Conduct phone interviews across the nation on various state and national topics
• Use rebuttals to increase the likelihood of survey completions

Work At Home

• OneSupport Technician, April 2017 – October 2017
• Provide remote support to Onesupport (onesupport.com) customers and for other assigned contracts (e.g. CenturyLink)
• Troubleshoot for various issues that include but are not limited to virus/malware/adware removal, tune-up, operating system, tablets, phones, printers, 3rd party software, and internet connectivity issues
• Troubleshoot for Windows XP, Vista/8/8.1/10 and for MAC
• Deliver friendly service and support to customers primarily over inbound callsMentor (Frontier Communications), February 2017 – April 2017
• Mentored trainees during their first 40 calls including the use of Frontier/TNI resources & adhering to Frontier/TNI policies & procedures

Wichita, KS

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal.

Wichita, KS

* Collect and/or review financial aid applications to determine completeness and eligibility for financial aid* Verify accuracy of documents and consistency of data from need analysis processor, federal tax returns, financial aid transcripts verification document, and student information; perform data analysis to identify discrepancies in data and.

Wichita, Kansas Area

Appointed to assist Kansas consumers to obtain Coventry insurance coverage both on and off the Marketplace Exchange through Liberty Tax

@Home

• Use technical knowledge to provide technical support for programming and/or equipment issues
• Provide education on complex issues, self-resolutions, and offer value-added services

Wichita, Kansas Area

* Prepare individual tax returns* Manage social media marketing (e.g. FB, Twitter) for the two franchise locations

@Home

* Assisting customers by managing high level calls for customers working on their tax return with product/software inquiries as well as tax and tax software questions and calculations. * Application of defined practices, procedures and company policies to triage, troubleshoot, resolve issues and address routine customer questions on above segments. *.

Wichita, KS

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal.

Wichita, KS

Utilize understanding of the tax laws to prepare 2013 and prior tax returnsPrepare tax returns for various types of tax situations (e.g. single, married filed jointly, divorced)Apply various tax credits (refundable and non-refundable) to various prepared tax returnsProvided professional customer service to new and current customers

Wichita, KS

Electronic Filing (January 2014 - Present)Telephone support for Prosystem fx electronic filing customers. Answering incoming customer calls related to tax and electronic filing software problems. Placing outgoing customer calls when necessary. Assisting full time staff with various product testing projects that periodically arise throughout the tax season..

Valley Center, KS

* Efficient and effective operations of New Hope staff in conformity with the ideals of the established objectives of the programs according to the HCBS waiver for the MR/DD individual* Observe consumers physical condition and report any significant changes to consumer's TCM/supervisor, and/or notify the on-call person* Observe consumer's mental status.

Wichita, KS

• Utilized understanding of the tax laws to prepare 2012 and prior tax returns
• Prepared tax returns for various types of tax situations (e.g. single, married filed jointly, divorced)
• Applied various tax credits (refundable and non-refundable) to various prepared tax returns
• Provided professional customer service to new and current customers

Wichita, KS

Responsible for supervision of mentally ill adults in a group home setting including crisis support, assisting with meal preparation, daily living skills training, medication supervision & coordination of support services with treatment teams and caseworkers.

• Adjunct Faculty, Learning Resources & Services Division
• Teach OR 102 Student Connect (beginning Fall 2006), both face-to-face class sections and web-based class sections in El Dorado, Andover, and/or McConnell campusesAdjunct Faculty, Addictions Counseling Department
• Previously taught primarily BS 128 Multicultural/Special Pop:Addictions.
• Taught other addiction courses as needed (e.g. BS 115 Substance Abuse Awareness)

Wichita, KS

• Data encoded information from letters/parcels images from multiple U.S. mail distribution centers in order to be processed through the USPS mailing system
• Adhered to minimum standards regarding expected keystrokes per hour and images per hour
• Adhered to various coding rules for letters/parcels

Wichita, KS

Provided direct, one on one support, mentoring, supervision, and companionship to assigned participants through activities in a school or community based setting. Activities and services were in support of goals established in the participant’s treatment plan.

Wichita, KS

• Case Management Administrative Assistant
• Maintained all physical records (e.g. admission, health, billing) of ResCare clients receiving residential, day program, and case management services
• Maintained and updated various Microsoft Access databases containing various client information for 200+ clients
• Ensured all maintained client information is in accordance with various regulatory bodies (e.g. SRS, CDDO) and in accordance with various regulations (e.g. SRS, HIPAA)

Wichita, KS

Responsible for supervision of mentally ill adults in a group home setting including crisis support, assisting with meal preparation, daily living skills training, medication supervision & coordination of support services with treatment teams and caseworkers.

Wichita, KS

• Coordinated residential services provided in six group homes with 3-6 residents in each group home
• Oversaw staff of each group home, including training and supervision
• Acted as liaison with guardians, licensing agencies, and referral agencies
• Coordinated between group homes and other ResCare divisions (e.g. nursing, day programs)

Wichita, KS

* Ensure that the Company is compliance with various referral, funding, and licensing entities for purposes of being able to provide fundable substance treatment services. * Manage an agreed upon client caseload (e.g. SB 123, Ryan White) for purposes of providing Level 0.5, Level I, or Level II substance treatment services in accordance with AAPS.

Wichita, KS

Director of Research and Data Development * Reviewed and remained aware of existing KTC programs and current clinical practices at each program. * Implemented the Logic Model for establishing an outcomes-based evaluation system. * Created and implemented other evaluation tools to gather various data from various KTC programs for the purpose of reviewing.

Associate Of Arts And Sciences - Aas, Information Technology Systems

Ba, Communication Studies

Associate Of Arts And Sciences (A.A.S.), Accounting

Certificate, Addictions Counseling

Msed, Higher Education

Ba, Minority Studies