Rachel Artig Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Herndon, Virginia, Us

Managed 12+ relationships with Fortune 50 CPG & pharmaceutical companies accelerating complex, analytical solutions ranging from data visualization to augmented root-cause analysis to understand key drivers in trends.Built and scaled Onboarding, Adoption, & Renewal Playbooks (or success strategies) increasing team efficiency by 20% and shortening customer time to value by 4 months.Organized all contracts and important account info (ie. Value Proposition, Success Criteria, Contract Dates, ARR, comprehensive Health Score, etc.) into Salesforce with weekly automated reporting reducing team admin-related tasks by 25%.Overhauled the Enablement Program and associated training material, bite-sized informative videos, and industry-specific practice questions to highlight the value and functionality of each of the 5 main platform modules improving user comprehension by 50%.Published joint Success Stories with enterprise customers that highlighted over $7M in accumulated savings from using Tellius.Collected Feedback and requirements from 5 customers to create the wireframe for Tellius Feed (an automated assistant for anomalies of top metrics).

Houston, Tx, Us

Hired and trained five successful Customer Success Managers to the Onit team.Standardized onboarding process with a Client Success Handbook outlining all processes, strategies, and technologies decreasing ramp up time by 25%.Led team of Data Analysts to assist with in-depth analyses to ad-hoc client legal billing questions saving clients upwards of $500K on a single matter.Created a Freshdesk Knowledge Base for all 21 sections of Onit's platform to inform clients on best practices saving each CSM 5 hours per week on Enablement-related activities.Managed Onit's Invoice Review product, used feedback from beta testers, and created productrequirements to encourage firms to provide better rates by 33%.

Houston, Tx, Us

Managed 17 relationships from Fortune 10 companies to top private equity firms totaling over $2M in contract value while maintaining less than 5% churn and growing book of revenue by 15%.Served as the Product Liaison to prioritize high value product releases using client feedback.Designed wireframe for Bodhala's (now Onit's) on-platform monthly Executive Report based on client feedback to highlight top non-compliant billing practices by each law firm.Used advanced data storytelling skills to present actionable, cost savings insights often times over $1M on a single matter to executives.

Minneapolis, Minnesota, Us

Led 12 national A/B tests (using national geospatial marketing data) to prove the value of the media investment which informed Fortune 500 clients' media optimization decisions saving hundreds of thousands of redirected marketing budget.Created a Lifetime Value predictive model that tied consumer's demographic data to their media path.Streamlined A/B Testing processes for easier interpretation and communication of causal impact to clients.

Roseville, Minnesota, Us

Avid is a school program that empowers students that are: 1) the first in their families to go to college; 2) come from groups that are underrepresented in higher education institutions; and/or 3) scoring below the range for grades to become fully equipped for college and beyond. Originally hired for 3rd grade mathematics but taught 3rd-6th grade science, English, and math.Created collaborative tutorials for concepts that increased student participation and success.Helped support all parts of students’ lives by creating safe and open spaces for students to discuss any questions they have school or non-school related.Improved students’ organizational skills, time management, and studying practices.Developed students' critical thinking and their power to ask leading questions.

Minneapolis, Mn

Led a research project of analyzing over 2,000 annual employee engagement surveys over a 5-year time period to illustrate trends in employee satisfaction.Combined text mining, sentiment analysis of employees’ comments, and quantitative analysis of ordinal responses to gain a holistic understanding of how employees view Allianz.Presented key findings of research to the executive leadership group of Allianz.Automated the survey analysis process for ease of use in following years.Created data visualizations of a pilot project aimed to assess employees’ areas of expertise.Analyzed diversity within company and provided recommendations to HR.

Minneapolis, Mn

Automated a formerly manual lookup for calculating the required minimum distribution of clients' IRAs in Excel.Led meetings with various users of 12 separate Excel tools to understand the purpose, outputs, and inputs within each tool.Updated documentation and interface of Excel tools to Actuarial Spreadsheet Standards for a streamlined user experience.Presented research and recommendations to improve cyber security within new Allianz website.Discovered errors in payout stream of annuitization values to beneficiaries amounting to over $9,000,000.

St. Paul, Mn, Us

Communicated with clients over phone with changes to policy or any questions a client may have.Drafted formal letters to Insurance Agencies and clients to inform of requests and changes of a policy.Quoted businesses and clients with other insurance companies to illustrate variance in premiums. Assisted in the training of new intern employees.Created an Excel database of all 3,000 policies including the location of each policyholder's paper file.

St. Paul, Minnesota, Us

Surveyed businesses to determine level of preparedness for an influx of Chinese tourists to the area.Wrote white paper on Chinese immigration trends into the US.