Ray Moquet Email & Phone Number

San Francisco, California, Us

Enabling brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, in-app, and SMS with unparalleled data flexibility. Iterable is an integrated, cross-channel solution that is built for marketers, trusted by engineers, and designed with intelligence.We're a fast growing company! Check out our careers site if you'd like to be part of it: https://iterable.com/careers/

London, London, Gb

CloudSense, the category-defining intelligent commerce platform, is built on Salesforce and designed for industries. CloudSense supercharges the world’s leading CRM to redefine the possibilities of commerce for your industry.Uniquely architected for enterprise-grade requirements, CloudSense empowers your organization to deliver exceptional commerce experiences on every channel with 100% Salesforce-native Configure Price Quote (CPQ), Product Catalog, Order Management, Pricing Management, Contract Lifecycle Management and eCommerce.Working as a consultative guide to CloudSense North American Strategic clients and end users to implement the CloudSense CPQ platform and identify / recommend best practices surrounding the solution.• Responsible for the day-to-day management of Strategic North American accounts including the premier streaming audio company in the world, and one of the fastest growing real estate organizations in the country.• Partner with and support clients through face to face interaction with Sales, IT, Product and Executive leadership as well as end users across various functions.• Serve as main point of contact for CloudSense clients and act as a liaison to CloudSense support, development and leadership teams as needed.• Conduct periodic Account Review meetings to discuss current solution sets, agreement terms and conditions, statements of work and invoicing matters.• Work to understand CloudSense clients’ key strategic objectives and ensure that CloudSense teams including Product, Marketing and Sales are fully aware, and aligned.

Lucca, It

We get Finance. You get Results.Companies trust CCH Tagetik corporate performance management software to lower Total Cost of Ownership (TCO). Our corporate budgeting software streamlines and modernizes budgeting & planning processes, shortening close and consolidation cycles.Responsible for the design, development and deployment of the initial Customer Success Program within the CCH Tagetik division of Wolters Kluwer. This included:• Identifying and assembling key data elements such as client lists, revenue, agreement terms and conditions as well as current measurements of Customer Satisfaction.• Collaborate with key resources including sales, professional services, finance and leadership to understand current client engagement efforts and to identify gaps.• Identify, evaluate and recommend Customer Success software solutions to assist the team and to compliment current CRM and issue / tracking software to discover meaningful insights and drive coordinated efforts across teams to deliver the outcomes that our customers desire.Act as Customer Success Manager for Strategic Accounts managing in excess of $2.4 Million in annual recurring revenue in On-Premises and Cloud deployed Financial Services Software (CPM).• Conduct Business Review meetings on-site and while remote to assess CSAT and evaluate areas of improvement.• Review contract terms and conditions to ensure renewal and up-sell opportunities are identified, and pursued.• Become a client advocate and act as the voice of the customer for all inquiries including Sales, Professional Services, Accounts Receivable and the Executive team of CCH Tagetik.• Work as a consultative partner with client base and CCH Tagetik Sales teams to ensure that our clients are realizing the most return on investment for the solution(s) deployed.

San Francisco, California, Us

ClearSlide improves customer facing communications (phone, email, face-to-face) by providing real-time visibility and analytics for sales and marketing leaders. ClearSlide is funded by top Silicon Valley investors including Greylock Partners and Bessemer Venture Partners. Google, Expedia, LinkedIn, Experian, Gartner, Comcast, Intuit, and Yahoo count among ClearSlide’s customers.• Strategically maintain, grow and provide world class support to our SMB, Mid-Market and Enterprise customers• Act as trusted adviser to ClearSlide customers• Manage existing Corporate accounts and maintain relationships with decision makers at the executive and management levels • Gain thorough understanding of client's business needs, objectives, and processes to provide value through deliverance of high-level process management and best practices• Have strategic and proactive engagements with clients to optimize adoption of the product • Provide exceptional support and service to Corporate account base • Identify opportunities to add additional users and services to current engagements• Ensure high rate of renewal across customer base • Confirm success criteria, expectations and set timelines for clients• Create customized material based on client needs (training programs, tutorials, guides)• Work across all internal departments for support tickets, product ideas, client requests/feedback

Indianapolis, Indiana, Us

Responsible for on-boarding new and existing customers after the initial hand-off from Sales Team(s) and interpreting all agreements and service elements in scope.. Understand customers’ specific needs and desired end state, offering best practices and guidance in order to implement the optimum SaaS solution for each individual customer, prior to transitioning to Operations.• Identify business objectives and establish tasks and resources required to complete the project successfully• Work collaboratively with customer cross-functional teams to develop and implement integrations with various enterprise systems such as SAP, Oracle, PeopleSoft, Great Plains, Lawson and Readsoft• Create specification documentation that illustrates the configurations, processes, customizations and technical requirements established with the customer for Accounts Payable and Human Resource integrations• Coordinate and perform end-to-end testing with the client user base to test custom integrations of the SaaS service• Develop Business Rules/Playbook for customers and Operations prior to hand-off to the Lifecycle Team

Indianapolis, Indiana, Us

Served as the primary liaison for assigned customers ensuring client satisfaction, retention, identifying and proposing additional services. Provided excellent customer service to accounts, and represented client needs and goals within the organization to ensure quality of service. Worked closely with Operations, Sales, Marketing and Support, ensuring goals and objectives were met. • Achieved target goal for 2011• Exceeded target goal for 2012• Managed a portfolio worth $8M in annual recurring revenue (ARR) across 28 clients• Served as primary point of contact for Tangoe User Group (TUG) recruitment across all departments• Provided steady reference stream to Sales for new business and in response to RFPs• Renewed $3.4M in revenue and closed $200K in new ARR

Indianapolis, Indiana, Us

Develop relationships with clients and user management; support the overall client relationship strategy and act as the service delivery member of the virtual account management team identifying opportunities to improve service, reduce costs and add value to the account based on service delivery experience and methodology. * Prepare and/or review summary reports on trends, root cause analysis and other reports before they are provided to the client for completeness, contractual requirements, SLA impact and service impacts. * Effectively interact with Account Management, delivery teams & client

Overland Park, Kansas, Us

Enterprise sales position specializing in WAN Voice and Data Networks, Wireless Business Applications and Support, GPS solutions and M2M business solutions. Employing a strategic focus on a targeted market list of Fortune 500 Accounts located in NY, MA and CT. Responsible for acquisition and growth, utilizing a nationwide account executive field force, and various sales channels including retail, business solutions partners and value add retail businesses.Accomplished Skills:Strategic Development Contract Negotiations Customer Acquisitions Establish Marketing Programs Sales and Account ManagementDisaster Recovery PlanningM2M ImplementationBusiness DevelopmentProject ManagementAccount Revenue Management