Increased performance of manager skill set into a group of entrepreneurial thinkers by mentoring, coaching, and using Human Resources and Directors as partners. Performance increased by 25% through client relationships.Data gathered by associates and customers created a strategic reward system where client relationships were built based on teamwork. Engagement and performance behaviors increased 20%.Associate satisfaction and employee retention increased by 20% trough introduction of team rewards program.Analyzed data to review and give recommendations to increase omni channel user engagement. Resulted in 95% compliance with clientelling software in a month.