Robert Serrano Email & Phone Number

Matthews, Nc, Us

Charlotte, North Carolina, United States

Experience in problem resolution including determining root cause, scope and scale of issues.Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships. Experience in leading collaborative work teams.Experience in leading projects and/or initiatives of small to medium scope.Experience in working effectively with diverse internal and external contacts.Advanced word processing and spreadsheet software skills.Effective skill analyzing and organizing problems or work processes for technical solutions. Experience in managing multiple priorities independently and/or in a team environment to achieve goals.Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation. Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations. Effective research, analytical, and problem solving skills. Effective organizational, planning and time management skills. Effective skill interpreting and synthesizing large amounts of information. Superior storytelling skills and logistical evaluations.

Matthews, North Carolina, United States

Create, build and maintain professional customer relationships.Provide GAS3 selling experience to professional customers.Ability to achieve profitable sales and margins.Achieve personal and store sales goals and service objectives.Dispatch drivers ensuring delivery standards are achieved.Maintain commercial stocking programs.Build and maintain a network of second source suppliers.Partner with GM to ensure proper driver coverage.Maintain core bank and commercial returns.Maintain commercial credit accounts.Partner with CAM and CSM for customer and territory alignment.Operate POS and Parts lookup system. Effective communication, listening and problem-solving skills.Express a high aptitude to thriving in a fast-paced work environment. Ability to read and interpret documents such as P&L, safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.Properly ensure correct logistical analysis through varying channels of communication.

Charlotte, North Carolina, United States

Major ResponsibilitiesDrawing upon this job role, I showcased excellent performance in refinishing of bathtubs and countertops in a highly professional manner. I shared my part to take existing bathtubs and countertops, performed necessary repairs, and sprayed brand new material by utilizing a HPLV gun. On the other hand, I was proactive enough to deliver top-notch service across apartments and homes of diverse customers.My key accomplishments during this job role were: • Demonstrated exceptional adaptability by quickly responding to multiple tasks with different expectations while maintaining proactive attitude and consistent work quality on a routine basis.• Successfully achieved full customer satisfaction and retention by mastering the skills of providing outstanding customer service.

Charlotte, North Carolina Area

Major Responsibilities • Establish SKU catalog database and office to manage it.• Maintain relationships with over 100 vendors while managing 2000 SKU's for diverse businesses.• Manage inventory and production reports through WMS for efficiency improvement opportunities.• Receive and count stock items, and record data manually into ERP system.• Teach new hires how to perform warehouse functions properly using RF scanners.• Use RF scan gun for picking, receiving, put away, and load functions, as required.• Plan and pull kits in the MRP system and ensuring that the orders are on accurate and on time.• Review the logistics of inventory and equipment management to ensure adequate supply availability.• Review inventory/receiving procedures for operational accuracy.• Participate in all compliance audits from FDA and DEA to maintain license for operation.• Act as the key corporate contact for product tracing and recall processes ensuring all FDA guidelines are adhere to.• Review inventory/receiving procedures for operational accuracy.

Charlotte, North Carolina, United States

Major ResponsibilitiesDuring this term, I furnished my constructive input to accurately assemble front line parts and components. Furthermore, I gained expertise in various skills and successfully executed a broad spectrum of duties, ensuring smooth workflows. With a focus on establishing high quality products, I vigilantly monitored hourly production and efficiency of the machine operator. Moreover, I also presented detailed weekly reports to the QC manager for depicting quality production and efficiency.My remarkable achievements for this job role were:• Conducted in-person meetings to ensure compliance of products with various requirements of the valued commercial customers.• Served as an in-charge to oversee the overall shift product quality for an entire month and reported multiple findings to QC manager.• Successfully received a raise of .50 cents an hour within first two months of employment.• Maintained optimum quality products by successfully conducting a wide-range of quality control measures.Recommended manufacturing or technology aids to increase speed and efficiency.Supervised the selection, workflow, training and development of staff.Assess production process issues, and recommend improvements.Supervised product testing to ensure procedure accuracy.Assisted in developing and implementing quality assurance programs to meet production standards and customer requirements.

Charlotte, North Carolina, United States

• Liaising with project stakeholders concerning project details and deliverables• Assisting in the planning and implementation of projects• Helping to coordinate and manage project tasks and deliverables• Analyzing data as required• Conducting administrative duties, such as setting up meetings, drafting invoices and drawing estimates• Tracking and reporting project progress• Performing other duties assigned by the Project Manager in an orderly and efficient manner• Excellent multitasking skills• Ability to work under pressure with minimal supervision• Excellent problem-solving skills• Detail-oriented and highly organized