Rob Brynelsen, Pmp, Psm Email & Phone Number

Minneapolis, Mn, Us

Principal PM for Information Technology including IT Operations, Identity and Account Management, IT Automation, and IT Support groups.Led a comprehensive Onboarding/Offboarding Program with HR Ops, Enterprise Applications, IT Support, and IAM teams, revamping processes via end-to-end automation for improved efficiency and compliance. This involved critical analysis and redesign of existing procedures, phased implementation of systems integrations with stakeholder approval, and leveraging platforms like Splunk, Tines, BetterCloud, and Okta for streamlined account lifecycle management and SecOps collaboration.

Minneapolis, Mn, Us

Oversaw Business Analysis, Project Management, BizOps Service Desk, and Training/Enablement functions, including hiring, development, and performance management, achieving a 98% employee engagement score.Developed project intake, demand management, prioritization processes, and PMO governance standards.Implemented customized PPM tools using Jira Core and Advanced Roadmaps and led the rollout of Strategic Portfolio Management (ServiceNow SPM) for a 200-user department in collaboration with the ServiceNow delivery team.Principal PM for Jamf during Vista Equity Partner’s Business Operations Systems Standards initiative and multiple acquisitions from due diligence to post-close integration periods.Led initiatives in preparation for and following our record-setting IPO ($468M raised)

Minneapolis, Mn, Us

Led global programs spanning facilities, technology, risk, compliance, procurement, and business systems.Collaborated with the VP of Operations to establish structure and processes for PMO and Vendor Management Office.

Minneapolis, Mn, Us

Chaired IT Change Control Board (CAB).Managed 50+ vendor relationships, overseeing IT vendor management and procurement.Led multiple domestic and international facilities buildouts, fostering collaboration among architects, mechanical, telecom, access control, and AV contractors. Orchestrated office moves and expansions, accommodating company growth from ~150 to over 1000 staff.Designed and delivered corporate IT initiatives, including global infrastructure operations, virtualization, Atlassian Jira & Confluence rollout, Okta SSO implementation, Office 365 migration, and an IT training and development program.

Minneapolis, Mn, Us

Served as an escalation point for complex technical issues related to our product and supporting architecture.Conducted customer environment replication and collaborated with development teams to resolve product issues.Subject Matter Expert (SME) for Microsoft SCCM and Alteris integrations.

Waldorf, Maryland, Us

Designed, implemented, and supported technology solutions for various sectors, including medical, dental, and legal practices, consultancies, and non-profit organizations.Specialized in business continuity, disaster recovery, server/application administration.Maintained Remote Monitoring & Management (RMM) platform.

Delivered IT services including training, internet hosting, VoIP telephony, process improvement, and outsourced helpdesk support to regional small businesses.Managed business development, marketing, product/solution design, vendor selection, inventory management, accounting/tax filings, and partnerships.