Robert Fitzpatrick Email & Phone Number

Arlington Heights, Illinois, United States

Greenville, South Carolina, United States

Chicago, Illinois

-Banquet Captain for a multitude of corporate and social events from 5 to 200+ guests, oftentimes handling multiple events at once on multiple floors of the building.-Received positive feedback from clients via emails, thank you cards, and online postings.-Directed and supported servers, housemen, and stewards to facilitate timely setup, execution, and.

Chicago

• Perform various roles (server, bartender, steward, coat check, captain) at events at venues throughout city and suburbs, providing a high standard of service to ensure guest satisfaction.
• Audited existing kitchen database. I formulated and implemented an organizational strategy to streamline and update kitchen menu/food item data. Day-to-day kitchen operations of menu-building and preparation were made.

Chicago, IL

• Manage day-of operations at venue for events as diverse as weddings, mitzvahs, birthday parties, fundraisers, art exhibits, corporate functions, product launches, etc.
• Maintain venue’s condition and prepare premises for client arrival.
• Oversaw safety of guests throughout event.
• Enforce all venue rules and procedures and act as venue’s point of contact for clients, guests, catering staff, and vendors. Solve any problems that arise.
• After event, facilitated transportation for guests as needed, then secured and closed venue. Complete detailed reports.

Chicago, IL

• Consulting for the Greater Chicago Chapter of NACE (National Association of Catering and Events).
• Write copy for all monthly marketing and promotional materials published digitally online and via email, general correspondence, ad hoc chapter news, etc. Update and maintain contact database.
• Written copy for the Chapter President’s presentations, speeches, and letters.

• Constituent Relationship Management and technical support.
• Fully trained as bookkeeper.
• Certified in Siebel Contact Management and Enterprise/Business Objects.
• Wrote numerous published articles for Walk Talk newsletters, sent to thousands of Relay For Life participants.
• Managed accounting tent at several Relay For Life events, training and overseeing volunteers and staff in on-site cash-handling policies, verifying their work, and preparing donations for batching. Performed and.

• Primed Accenture global database data for consolidation to single CRM software (Siebel).
• Wrote extensive queries to capture unclean data for correction. Verified integrity of imported data. Customized templates.
• Successfully imported more than 100,000 records of clean data.

Chicago, IL

• Liaison between the client and managers for event specifications, guestroom rates and amenities. Proficient in Libica, Lanmark, Delphi, MarketVision.
• Assisted with Catering forecast and performed all back end duties for Delphi.
• Responded to all RFPs directly using RFP Express or writing proposals.
• Constructed and maintained distinct direct marketing database.
• Daily collaboration with Director of Revenue analyzing trends and adjusting pricing led to 20% year-to-year increase in leisure production from online sources over need dates.
• Wrote and performed ‘voicecast’ recorded message through Infolink, which was sent to 6,863 Meeting Planners directly via telephone.

Chicago, IL

• Completed and balanced Corporate Month End Sales Reports packet for submission.
• Sales manager incentives (bonuses) worksheets were processed timely.
• Conducted extensive online market research on competitive set.
• Created production and projection reports for Director of Sales and Accounting.
• Wrote copy for many of the marketing materials included in the sales kits, including a near-complete rewrite of the history of the hotel.
• Received Annual Omni Service Champion Award in 2000 and was subsequently promoted.

Fiction Writing

Education record