Bob Olson Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Built roadmaps that delivered significant returns on client investments through collaboration efforts identifying priorities with technology leadership. Efforts were recognized by Gartner leadership as being client and sales focused with a clear understanding of applying best practice retention strategiesIn Q1 of 2024, assumed responsibility over three at-risk client accounts and secured 100% retention through efforts including mending relationships with dissatisfied license holders, addressing issues experienced in previous relationships, and agreeing to SLAs when delivering value moving forwardUtilized Gartner’s AI and internal GenAI resources to build out reports, meeting agendas and follow up emails to clientsBuilt and sustained relationships with 170+ clients across 2023 which led to a 95% retention rate, which amounts to just over $2 million in renewalsAchieved a 40% reduction in Hard to Reach Clients through cold calling, utilizing internal tools, sending proactive outreach, and working with internal partners to engage those clients with a roadmap to incentivize re-engagementEnded 2022 in the top 25th quartile for retention and customer-centric metrics while supporting Tech and Cybersecurity leaders at Large Enterprise organizations who were Gartner license holdersDuring 2022 role consolidations, supported over 250 IT and CISO clients during the first half of the year, 25% above the territory capEnded 2022 with an 84% retention rate despite additional 25% above territory capSuccessfully reduced the No Trust Based, Value Added relationships from 26.4% to 7.5% of total territory within the first four months of this new role in 2021 to support license holders

Greater Chicago Area

Created customized outreach plans to support our clients’ priorities and key initiatives, leading to 90%+ engagement rates for the territory Started off in Q1 2019 with 17% of clients having a recurring cadence for strategy meetings, by Q3 2019 the metric had risen to 90% Increased recurring cadence rate in 2019 from 17% of all clients in Q1 to over 90% by Q3 Mentored incoming associates as they onboarded into their new role Led strategy meetings with VP and director-level clients to best align Gartner HR services to their needs

Greater Chicago Area

Created an engagement plan for an at risk client, whose team's interest in renewal increased from 57 to 85% following plan completion, resulting in a multi-year renewal secured by the Account ExecutiveSupported over 160 HR clients, along with two account executives to achieve their annual quotas and my engagement goals altogether

Greater Chicago Area

Supported an account manager, with over 85 Midsized Enterprise HR accounts, to ensure they achieved over 120% of their Q3 and Q4 sales goals Onboarded new clients to their client portal and resources available through their HR Leadership Council membershipPlanned and executed strategic outreach aimed to assist members utilize the research, tools, and events most relevant to their roles and responsibilities.

Williamsburg, Virginia

Coordinated grassroot/education events and built a network of over 100 activists in the Hampton Roads and Peninsula region for AFP - VirginiaThrough strategic planning and extensive networking efforts, AFP – VA’s Path to Prosperity tour stop in Williamsburg hosted 45 local voters, one of the highest attended events on the tourHired, trained, and managed Field Associates who aided in activist recruitment and spreading the message of free market policiesEngaged and built local relations for AFP - Virginia with dozens of political, civic, religious and media leaders in the Tidewater and Hampton Roads regionBuilt a network of over 100 activists who participate in educational and grassroots events

Arlington, Va

Led logistics and operations for weekly Skill Lab coursesRecruited and finalized contracts with several instructors for CKI educational programsProposed and developed courses for advanced professionals looking to build their skillsDeveloped two outreach proposals that led to an increase in applications for Skill Lab

Washington D.C.

Produced daily mass mailings on Congressman’s recordAnswered constituent inquiries with considerable iConstituent knowledgeDrafted press releases on co-sponsored legislation for Communications DirectorDrafted form letters on health, education, foreign affairs, and government reformCompiled extensive contact lists for all four media blocks: TV, Radio, Print, and BlogResearched legislation on civil liberties and the Oversight and Government Reform committee

Carbondale, Il

Involved with the Summer Scenarios Program, which enrolled over 40 children, interacting and mentoring with them to cope with learning disabilities on a daily basisCreated daily budget proposals for recreational activitiesTaught students practical life skills, giving them the tools to advance, succeed, learn, and grow as members of societyMonitored student activity during recreational and residential hours

Carbondale, Il

Prospected and reported on 3 - 4 stories/features a week for Southern Illinois University’s daily student run newspaperCovered SIUC’s Undergraduate Student Government beat and campus newsShot photographs for features and campus, city and sports articles

Carbondale, Il

Assisted on executing a strategy that won over 65% of the vote for our clientWorked directly with campaign manager on campaign messaging, mailersOversaw the organization of campaigns election night party that had 50 attendeesLed in the set-up of three call centers in the district

Washington D.C.

Created a process plan to efficiently tag, file, and reply to constituent letters, decreasing the inquiries in the database from 2500+ to 10 letters within a 4 week periodEscorted constituents to the Capitol for toursAided the legislative staff by attending hearings, briefings, etc.

Fox Lake, Il

Assisted district staffers with Social Security and Medicare case work by connecting with local agency offices and affected constituents to help those individuals find a solution for the issues they facedAided staff at weekly town halls held by the CongressmanSupported district staff at weekly town halls, hosted by the Congressman, as well as tabling at county and job fairsExecuted office duties such as directing mail, answering constituent calls and clerical duties

Bachelor Of Science (B.S.), Political Science, Alumni

Activities and Societies: SIU Model United Nations, SIU Model Illinois Government, Public Relations Student Society of America

Education record