Robert Smith Email & Phone Number

Waxhaw, Nc, Us

Indian Trail, North Carolina, United States

Indian Trail, North Carolina, United States

Sun Valley, Nc

Charlotte Metro

Works with the Receiving and Shipping managers to control the flow of incoming and outgoing inventory.Ensures quality control of processed inventoryLead and trained a team of 13 - 20 associates including stockers, palletizers, and production quality associateTrained and managed a team of volunteers daily as needed to support productionProvided spiritual and emotional support for my teamWorked closely with other managers to ensure the quality of the processed shoebox gifts and flow of inventory

Wesley Chapel, North Carolina, United States

Knowledge of guest service fundamentals and experience building a guest first team cultureSkills in guest engagement; problem solving and resolutionKnowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategiesSkills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goalsExperience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talentLead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recoveryUnderstand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagementEngage in consistent, meaningful development conversationsPersonalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric cultureLead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviorsUnderstand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areasQuickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guestFollow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekendsAssess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and salesEvaluate and recommend candidates for open positions and develop a guest-centric team

Wesley Chapel, Nc

Initially on-boarded as a Backroom TM and fast-track promoted through numerous roles of increased responsibility to include Guest Service Team Leader, Sales Floor Senior Team Leader and ultimately current role of Style/Tech Team Leader.Maintain responsibility for leading a team of 20-45 direct reports within a high-performance $35MM retail store location.Deliver impactful leadership that has empowered employees to achieve massive sales results, accounting for 30% of the store’s total revenue in 2018. Manage daily operations and assignment of staff workflows to include development of visually appealing store displays and presentations that enhance the Target Corporation brand.Place a core focus on creating memorable customer experiences by leveraging the latest apparel and accessories to spark increased interest in the store’s products. Entrusted to provide leadership to additional departments and achieved measurable improvements store wide; achieved a 32% increase in storage, a 30% increase in decorative home sales, a 20% increase in seasonal sales, and a 14% increase in toys, among others.

Charlotte, North Carolina Area

Held responsibility for landing new accounts within the direct mail, printing and cross-media marketing services domains.Engaged with prospective clients, including key decision-makers within various assigned regions, presented the benefits of the brand and landed many core accounts.Maintained strong product and service knowledge and facilitated sales training and development initiatives to also develop the skills of the team. Ensured top sales performance by conducting regular market analyses to assess trends within the industry; developed compelling sales strategies accordingly to maximize outcomes.Developed strong relationships with customers, provided problem-solving to address their questions and concerns, and delivered an exceptional level of service to maintain the highest levels of customer satisfaction.

Rock Hill, Sc

Led daily operations of a high-capacity direct mail lettershop business processing over 1MM+ pieces of mail per month.Recruited, hired and developed the skills of a diverse team of professionals; provided hands-on training to ensure alignment with the mission and vision of the brand.Established goals, set priorities, defined policies and procedures and streamlined internal processes. Continuously identified areas of business improvement in order to create the best customer experiences possible.

Nuclear Machinist Mate - SSBN 658 Gold CrewInstructor MTS 635