Robert Lynch Email & Phone Number

Houston, Texas Area

Manage 10-15 simultaneous client engagements for data content consulting serviceProvide comprehensive data analysis to assist clients in building successful Master Data Management strategiesImplement Best Practices for supply chain data using Data Connect, Clinical ConneXion, NuVia Electronic Health Record systems, and ERP systemsHelped bring GHX Data Connect and Clinical ConneXion to market

Spring, Texas, United States

Baton Rouge, Louisiana Area

• SUPPLY CHAIN PROJECT LEAD – EPIC EMR, Health System Wide Implementation • Coordinate and monitor new custom software, Clinical ConneXion, created in collaboration with GHX and EPIC • Maintain project task list and issue bi-weekly project summaries • Provide support to clinical staff for problems that arise from new software implementation • Train supply chain team members on new processes and procedures • Helped revenue cycle move from 45% to 95% clean claims rate • Presented at GHX Healthcare Summit on rollout and associated challenges • Conducted a webinar with HIMSS and AHRMM on rollout• PROJECT LEAD – Distribution Center Item Conversion Process • Created a new process to streamline item conversions and inventory depletion • New process created a definitive timeline on product conversions • Conducted tabletop exercise to determine solution feasibility • Completed project within expected time frame• Work with IT to test changes to ERP (Infor SCM) system• Provide support for inventory management system to local supply chain teams• Completed training for GE Lean Boot Camp & Change Acceleration Process

• PROJECT LEAD – Supplier Business Resiliency Analysis (pharmaceutical) • Designed surveys, presentations, and spreadsheets • Conducted site visits to obtain a comprehensive risk overview of each supplier • Identified key areas such as BCP or IT recovery that would be a higher risk to the client • Compiled natural hazards data to assess supplier risk• PROJECT LEAD – Crisis Management Plan (pharmaceutical)• Designed Crisis Management Plan• Developed Event Response Guidelines for weather & workplace violence incidents• Maintained project management software to keep all relevant parties informed• PROJECT LEAD – Sole/Single source supplier analysis (chemical)o Gathered data on sole/single source suppliers with largest impact to cliento Analyzed data using Excel pivot tables to determine the highest risk suppliers to the client

Baton Rouge, Louisiana Area

• Installed and repaired Uverse TV, Internet, & VoIP• Daily, direct customer interaction including up-sales of products and services• Received training in low voltage wiring, pole climbing, customer service, troubleshooting, defensive driving, and inventory management• Responsible for maintaining proper inventory of supplies and customer equipment

Houston, Texas Area

• Communications Officer for the 3rd largest sheriff’s office in United States• Answered 40+ 911 emergency calls per shift as well as numerous non-emergency calls• Excelled at keeping high stress callers calm while entering as much information into CAD (Computer Aided Dispatch) in order to ensure a prompt police response• Provided a composed and reassuring tone to help facilitate the exchange of information while on the phone with callers and while on the radio with deputies• Managed nerves and adrenaline in highly stressful potentially life threatening situations• As a dispatcher managed call load for 20 - 40 deputies while keeping track of location and type of call via CAD system• High frequency of talking and typing using a CAD system and a computerized phone system• Co-ordinated information and resources between dispatchers, deputies, internal and external agencies (Fire/EMS/Outside Police agencies)• Helped new dispatchers and call takers in overwhelming situations• Provided communications training to both deputies and dispatcher/call takers• Completed over 400 hours of training as well as progressing from call taker to dispatcher in only five months.• Training included – 911 Call-taking, Non-Emergency call-taking, Central radio dispatch operations, Primary radio dispatch operations, TDD/TTY call taking for speech and hearing impaired, NCIC/TCIC for full access operators, cultural diversity, NIMS 700, and ICS 100• Logged over 3000 hours of radio dispatch experience• Maintained accurate detail in call logs while answering calls and dispatching patrol deputies• Involved in community outreach programs, providing 911 information to schools and children

Houston, Texas Area

• Working with a team responsible for the disposal of chemical, biological, and radioactive waste from over 1000 research labs• Safely transported waste from labs to the processing room keeping accurate records according to US and Texas state laws• Transported bulk waste from processing room to offsite storage facility in accordance with DOT guidelines• Used MS Excel to more accurately track biological waste disposal information• Responsible for the disposal of electronic assets including the safe destruction of hard drives• Conducted research and provided recommendation to management on a new machine to securely and safely destroy hard drives. Machine was purchased and I provided training and a standard operating procedure on its use• Identified potential safety hazards in research labs and worked with lab staff to correct• Conducted emergency spill response on call 24 hours a day, 7 days a week• Operated forklift and pallet jacks in a safe manner at offsite storage facility• Conducted training in fire safety for Environmental Safety Group (20 members)• Received training in HAZWOPR (40 hours)• Participated in NNSA (National Nuclear Security Administration) Alarm Force Response Training, Responding to incidents involving radioactive materials at Y-12 Complex in Oak Ridge, TN

Houston, Texas Area

• Communications Officer for the 3rd largest sheriff’s office in United States• 2008 Harris County Dispatcher of the Year• Answered 40+ 911 emergency calls per shift as well as numerous non-emergency calls• Excelled at keeping high stress callers calm while entering as much information into CAD (Computer Aided Dispatch) in order to ensure a prompt police response• Provided a composed and reassuring tone to help facilitate the exchange of information while on the phone with callers and while on the radio with deputies• Managed nerves and adrenaline in highly stressful potentially life threatening situations• As a dispatcher managed call load for 20 - 40 deputies while keeping track of location and type of call via CAD system• High frequency of talking and typing using a CAD system and a computerized phone system• Co-ordinated information and resources between dispatchers, deputies, internal and external agencies (Fire/EMS/Outside Police agencies)• Helped new dispatchers and call takers in overwhelming situations• Provided communications training to both deputies and dispatcher/call takers• Completed over 400 hours of training as well as progressing from call taker to dispatcher in only five months.• Training included – 911 Call-taking, Non-Emergency call-taking, Central radio dispatch operations, Primary radio dispatch operations, TDD/TTY call taking for speech and hearing impaired, NCIC/TCIC for full access operators, cultural diversity, NIMS 700, and ICS 100• Logged over 3000 hours of radio dispatch experience• Maintained accurate detail in call logs while answering calls and dispatching patrol deputies• Involved in community outreach programs, providing 911 information to schools and children

Queens, Ny

• Responded to emergency situations including: fires, motor vehicle accidents, medical incidents, and others• Performed fire suppression duties, search and rescue, and first responder medical duties• Received training – Firefighter, Peace Officer, Haz-Mat, CFR-D, Radio procedures• Conducted building inspections and issued citations or violations as needed

Mendham, Nj

Associate of the Month, February 2006Interacted with customers, preparing their ordersCleaned and prepared store at night for closing

Mendham, Nj

Interacted with residents ensuring the security of the complexOperated and maintained three pools and one Jacuzzi

Randolph, Nj

Interacted with customers to ensure their satisfactionPrepared store for opening and closing daily

Mendham, Nj

Assisted in inventory control and maintenance of Point of Sale systemPlaced, received, and merchandised ordersAnswered 5 line phoneServed on implementation team for new phone system – IVR (Interactive Voice Response)Acted as night shift supervisor Cash management Store closing

East Hanover, Nj

Interacted with customers as a waiterPrepared restaurant for opening and closing daily

Bachelor Of Business Administration (Bba), Supply Chain Management, 3.77

College of Business Honors

Fire Science/Fire-Fighting

Education record

Activities and Societies: Alpha Eta Rho