With over 20 years of experience in IT operations, data analysis, and database/systems administration, I am a seasoned professional dedicated to driving complex technology implementations, optimizing IT infrastructure, and delivering consultative IT support to enable business transformation.Throughout my career, I have honed my skills as a technical SME, operations/project manager, and data analyst. I excel in driving strategic planning, hands-on implementation, and day-to-day management of complex data analytics, process improvement, and IT service delivery initiatives. My multi-faceted experience allows me to navigate the dynamic landscape of IT, ensuring operational excellence and successful business outcomes.What sets me apart is my ability to combine deep expertise in data analytics with strong program management, problem-solving, and relationship-building skills. Whether leading strategic IT projects or overseeing day-to-day systems administration, I effectively manage people, processes, and technologies to achieve optimal results.Career Highlights:• Led the development, updating, and maintenance of lists and documentation on 60+ projects for 35+ clients while at QCSS, generating calling materials for 75+ calling agents. • Drove continuous improvement in data analysis, management, visualization, and reporting processes for client projects at QCSS, reducing weekly time spent on a single project by 2 hours. • Spearheaded the delivery of courses/instructional content and technical support on D2L Brightspace (an online learning environment) to 40+ students per semester at St. Cloud Technical & Community College. • Delivered technical support for the installation, configuration, maintenance, and repair of HP, Sharp, Konica, Canon, and Toshiba MFP devices while at Marco, resolving 96% of client issues remotely.• Managed telephony equipment for 3 locations across Minnesota while at Telespectrum, including rebuilding and restoring a Windows NT server in 2 days to save the company $3.5K in additional labor/shipping costs.