Rob Green Email & Phone Number

25 Roosevelt Blvd, Marmora, Nj08223

Marmora, Nj

Responsible for the security operations at the Atlantic City Convention Center as well as Boardwalk Hall entertainment venue.

Responsible for the operation of all Security functions in accordance with the Pennsylvania Gaming Control Board requirementsCreated Internal Controls and administered all security related training associated with the introduction of table gamesEstablished working relationships with PGCB, PSP, Pittsburgh PD & Heinz Field business partnersCoordinated property parking strategy with associated North Shore businesses (TMP)

Responsible for the operation of all Security, EVS, Locksmith, FCC and Facilities functions in accordance with Internal Control Submissions, Casino Control Submissions, State and City statutes and processes.Manage 4 Managers, 20 Supervisors & 200 front line employeesContributed to the creation and administer all business/capital plans for FY'08 budget of $20 millionServe as the Property Crisis Management Coordinator as well as the Responsible Gaming Chairperson

Responsible for the operation of all Security functions in accordance with Internal Control Submissions and Casino Control Commission/Division of Gaming Enforcement and ACPD requirementsManaged 3 shift managers, 11 shift supervisors and 90 front line employeesCreated and administered all business/capital plans for FY*s *06 and *07 with budgets in excess of $5 million

Responsible for the operation of all Security, Retail, Valet and Risk Management operations within state and local and regulatory requirements

Responsible for the operation of all Security functions in accordance with Internal Control Submissions and Casino Control Commission/Division Of Gaming Enforcement and ACPD requirementsLed security department through reorganization that resulted in 12% reduction in operating costs, 76% increase in employee satisfaction & 11% increase in customer satisfaction

Responsible for the efficient operation of cashiering functions including Cage, Coin, Pit Clerks and SimulcastCreated and administered all budget, capital and business plan for cashiering operationsImplemented automation: bill breakers, change machines, self-redemption units, etc. to streamline operations and improve guest satisfaction

Responsible for the implementation of the corporate customer satisfacton program Coordinated operational service improvements to drive customer loyalty and profitability by targeting tiered service benefitsCoordinated roll out of External Spotlight On Success, Service Recovery, and BUZZ programs

Responsible all security functions in accordance with internal control submissions and Illinois Gaming Board regulationsReduced department turnover by 15% while raising service performance by 18%

Responsible for the efficient operation of Front Services functions including: Valet, Retail, Hotel Bell and Door staff, Warehouse/Purchasing, Wardrobe and Risk Management

Responsible for the shift operations of the property*s security and parkingImplemented property risk management program