Robin Johnson Email & Phone Number

Houston, TX

Magnolia, TX

• Achievements:-#1 in the region in comp sales increase FY2014-#2 in the region in comp sales increase FY2013-Increased sales from 5M to 8M+ in 3 years-Double digit sales increase over last year for 9 years-Increased.
• Manage and motivate a team to increase sales and ensure efficiency
• Analyze and interpret trend to facilitate planning; Use information technology to record sales figures, for data analysis and forward planning
• Manage staff attrition through interviewing, conducting appraisals and performance reviews, as well as, providing or organizing training and development
• Ensure standards for quality, customer service, and safety are met
• Respond to customer complaints and comments; Organize special promotions, displays and events; Organize and facilitate store meetings

• Personally supports, coaches, and develops over 100-team members across all brand departments.
• Provide disciplined leadership including setting clear expectations and holding the team and self-accountable for results.
• Inspect departments and consult with associates daily to identify opportunities and develop and prioritize action plans with timely follow-up.
• Monitor and proactively address outliers in customer satisfaction, sales, profit margin, operational processes, and compliance against plan or established standards.
• Rigorously inspect compliance with our operating model for consistency around operations processes and procedures.
• Execute and support the client’s plan utilizing outlier-reporting, scorecards and standardized reporting.

• Accomplishments:
• Number 15 in the Company SCOP % to planJob responsibilities:
• Analyzed the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Developed and implemented changes that improve overall store operations processes that are likely to add value to the stores’ bottom line. Managed core store operations projects and process improvements.
• Managed day-to-day processes related to front-end, receiving, cash office, and inventory management. Created and maintained project work plans and managed issues and roadblocks that arose.
• Responded proactively to unanticipated store needs arising out of a variety of inputs. Managed action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Tomball, TX

• Directly supervised 7-8 associates.
• Expanded sales to include web-based orders.
• Created, update, and monitored store website.
• Responsible for training, coaching and developing new associates to ensure customers receive outstanding and quick service, by ensuring the efficient operation of the shop on the yard as well as the storefront.
• Ensured that all merchandise is unloaded and received using correct procedures and delivered to the appropriate location within the store.
• Ensured customers receive excellent service and can easily find the merchandise they need.