Roy Bailey Email & Phone Number

Las Vegas, Nevada, United States

• Creates and fosters a positive customer support experience for 850 company employees across 14 international locations. Uses deep problem solving to provide timely resolutions.• Analyzes and resolves hardware and software incidents. Logs and tracks incidents complete lifecycle via ConnectWise Manage.• Protects company information while providing uptime to computer systems, file servers and multiple networks.• Guide and assist users with installs, configures, support with mobile devices, desktops, laptops, printers and peripherals

United States

• Ensure uptime for 27 physical and virtual servers and peripherals while supporting the local intranet. Analyzes, develop, and implements database objects.• Create 15 standard operating produces documents on common undocumented problems. Streamlined repair and minimized downtime.

Las Vegas, Nevada, United States

• Interfaced and coordinated with multiple departmental teams to resolve performance and security issues.• Connected and configured more than 360 assets in two months. Provided reports to upper-level management.• Upgraded and configured more than 1.3K devices and technical support to more than 1.4K caregivers and medical professionals as well as more than 62K patients.

Las Vegas, Nevada Area

• Directed the purchase of efficient and cost-effective technological hardware and software according to business needs.• Supervised completion of more than 500 software and hardware installations for over 100 division supervisors.• Drove a $60K technology refresh project; upgraded, configured, and installed 75 systems for 14 directors

Las Vegas, Nevada Area

• Oversaw six subject matter experts. Responded and documented 6K tickets and 9K calls. Guaranteed proper technology policies and procedures for more than 12K systems and 14K users.• Acted as subject matter expert (SME) of the Public Key Infrastructure program; certified creation of more than 1.6K accounts, pin resets, and data encryption certificates. • Led containment of 24 security violations; enforced Department of Defense (DoD) Information Assurance (IA) policies and secured a network valued at more than $55M.

Las Vegas, Nevada Area

• Managed Cisco Tandberg, Creston, and Vidyo video teleconference suites. Locally trained a team of nine individuals, which saved more than $100K in travel costs.• Hand-selected as Division Security Manager; ensured compliance for more than 160 personnel and initiated eight background checks with zero security violations.• Oversaw 475 IT assets installation project. Directed a 10-member support team and certified completion of 120 missions.• Awarded Top Cyber Systems Manager for Fiscal Year (FY) 2017.

Nellis Afb, Nevada, United States

• Implemented an inspection preparation plan for patching more than 4K out of date computers, which eliminated over 80K network vulnerabilities. • Managed the public key login program. Created 2K accounts and cards. Upheld compliance and security for a $13 million network.• Tailored preventive maintenance process, developed reporting for over 3.7K assets, and eliminated 12 punitive inspection write-ups.• Managed emergency management program. Inspected 5 kits, corrected 25 errors, and increased emergency response readiness by more than 15%.• Awarded Top Supervisor and Systems Performer for FY 2016.

Minot Afb, Nd

• Led the Public Key Infrastructure program. Restored more than 830 login tokens and PIN reset. • Matched an e-mail migration of more than 780 accounts with zero user downtime.• Planned an audio/video presentation for the 2013 Yearly Ball of more than 600 attendees.

Minot Afb, Nd

• Deployed approved software configurations and updates, maintained hardware, and conducted system troubleshooting.• Carried out over 20 audio/video requests for more than 7K meeting attendees; received director recognition. • Resolved more than 400 trouble tickets; safeguarded a network valued at more than $22.5M, which provided a 98% network availability for more than 6.8K users.• Awarded Top Computer Systems Engineer for FY 2012.

Raf Lakenheath, England, United Kingdom

• Created, edited, and maintained documentation, to include frequently asked questions (FAQ)s and help sheets.• Uploaded more than 6.5K preventive maintenance inspections for all related equipment valued at more than $25M.• Tracked more than 5K network incident tickets for more than 7K users.• Guided network outage restoral by repairing seven circuits and providing core services for 11 installations.

Bachelor'S Degree, Business Administration And Management: Finance

Bachelor'S Degree, Information Technology: Networking And Security

Associate'S Degree, Military Information Systems Technology