Ryan Wilson Email & Phone Number

• Developing and leading training for new and existing team members to learn the product, its capabilities, and limitations.
• 1:1 coaching with other Support Services Consultants and Support Services Specialists to coach and work through any struggles they are having.
• Support Services Consultants and Support Services Specialists throughout the day answering questions, providing feedback, and ensuring the information given to our clients is complete and accurate.
• Partner Success: Providing knowledge to partners to empower them to utilize our platform for their current clients. Receiving and delivering partner feedback to product managers to address applicable system enhancements.

• Responsible for resolving high-level, complex issues for clients and maintaining constant communication until a resolution has been reached.
• Responsible for keeping the internal knowledge base up to date on new and old processes.
• Improving the Zenefits platform by diagnosing common issues and collaborating with Engineering and development teams to resolve new and existing issues.
• Using statistical methods to analyze data and generate useful business reports.
• Determining root causes and communicating system bugs, limitations, and feedback to the appropriate engineering team for product improvements.
• Collaborating plan design/setup with brokers, within Zenefits to ensure client benefits are managed appropriately within the system.

Tempe, Arizona, United States

• Providing clients with simplified answers to HR, payroll, and insurance questions.
• Simultaneously handling as many as three chats while maintaining speed, accuracy and working diligently on customer solutions and answers.
• Taking personal ownership of cases and prioritizing time accordingly.

Tempe, Arizona, United States

• Providing clients with quick simplified answers to HR, payroll, and insurance questions.
• Research between multiple internal departments and insurance carriers.
• Handling sensitive information accordingly.

Gilbert, Arizona, United States

• Investigate and resolve technical issues related to any GoDaddy web hosting service, FTP clients, cPanel, WordPress, Plesk, MySQL, etc.
• Develop relationships with new and existing clients while multi-tasking and following a consultative sales approach.
• Meeting specified numbers for specific sales metrics.

Tempe, Arizona, United States

• Providing clients with quick simplified answers to HR, payroll, and insurance questions.
• Research between multiple internal departments and insurance carriers.
• Handling sensitive information accordingly.

Received incoming calls forwarded from store locations. Primary goal was to set new and alter existing reservations for rental equipment as well as answer customer service questions, check inventories, take credit card payments and direct calls to other departments.

Chandler, Arizona, United States

• Assisted the store manager in meeting sales goals efficiently, while maintaining store standards.
• Merchandised store following company directives and supervisor’s instructions.
• Opening/closing procedures including bank deposits.
• Maintained merchandising displays. Store setup and breakdown.

Racine, Wisconsin, United States

• Directing workflow to meet projected goals while delivering a quality product and excellent customer service.
• Building sales while managing labor for optimum profitability.
• Successfully executed opening and closing procedures.
• Leading shift as an authoritative figure.

Racine, Wisconsin, United States

• Managing and maintaining proper stock levels in accordance with sales & promotions.
• Overseeing product deliveries.
• Evaluating store procedures to ensure quality products are being delivered to customers while maintaining product yields.
• Taking weekly/monthly inventories.
• Running weekly/monthly P&L Food Costs & QCR reports, as well as trouble shooting any inaccurate numbers. Writing, using, and adjusting action plans accordingly to achieve set quarterly goals within the restaurant.