Ryan M. Email & Phone Number

Wellington, Wellington Region, New Zealand

This role is a secondment to an internal Pega development team. I am on the team which developed an small internal facing project, and also an larger internal/external facing platform, which is still under active development. The team uses Agile principles, and Scrum methodology. A a member of the development team I was primarily liaising with BA’s, the.

Wellington & Wairarapa, New Zealand

This role involved providing level 1-2 desktop support, across 5 sites, for 450-500 users. Regular duties include user move/add/changes; ordering,imaging and setting up new or replacement desktops, laptops and Surface tablets; as well as troubleshooting user issues. As a member of the IT team I am also in the test group for our Google migration..

Wellington & Wairarapa, New Zealand

I am involved in planning and implementation of a number of infrastructure improvement projects, including an Active Directory and Group Policy update, setting up an SCCM and WSUS server, as well as day to day technical support Completed:Technical planning and coordination of office merge between Christchurch Recovery and the Christchurch Red Cross Service.

Wellington & Wairarapa, New Zealand

This role involves looking after over 450 users in more than 25 offices throughout the country, from small one person offices in the West Coast to 60-80 users in National Office in Wellington. This role involves normal day-to-day support as well as assisting with infrastructure projects.

Wellington

I am part of a small team dealing with a range of clients, from small businesses of 8 people to medium sized businesses with over 80 users. My role involves providing first, and second level support as a lead site engineer and backup site engineer. Duties range from day to day client/desktop support, to server administration and projects. I also manage the.

Wellington & Wairarapa, New Zealand

I support 100 staff with First, Second and Third level support in computer hardware, software, and telephony. As well as users, I also support a mixture of Windows and Linux servers, which run via a remote VMware host. These perform a range of functions from running our client database, to printing, to running specialist multimedia applications.My.

Wellington & Wairarapa, New Zealand

This was a remote support role for Electronic Gaming Machines in Bars, Pubs, clubs and other venues throughout New Zealand. For the Department of Internal Affairs I supported 30 staff in debugging and enabling Electronic Gaming Machine problems using remote diagnosis tools. I enabled Electronic Gaming Machines for customers and confirmed that they operated.

Bachelor Of Arts, English Literature

Activities and Societies: Volunteer for Orientation week, participant in Fringe festival showAn English major, with diversions into.

Diploma In Information Technology

MCSE, A+, basic Linux

Certificate In Multimedia And Design

Skills developed: HTML/Flash/Director programming, Photoshop, Flash animation, 3ds Max animation.