Ryan S. Email & Phone Number

California, United States

- Defining the product vision and roadmap, outlining features, enhancements, and improvements made in the product.- Market research and analysis, understanding customers needs, and keeping up-to-date on market - Cross-functional global teams, working closely with development, design, sales, marketing, and customer support teams to ensure the product is developed, marketed, and sold effectively.- Product backlog prioritization, based on user needs, business goals, and technical feasibility.- Master of the software development lifecycle, requirements gathering, design, development, testing, and releases.- Defining and tracking product metrics to measure the success of the product, analyze and identify areas for improvement, making data-driven decisions.- Product documentation, user guides, release notes

* Utilized Agile methodologies and the entire SDLC to build B2B & B2C products and improve user experience * Built dozens of projects for Enterprise customers, including, but not limited to: -- Propagation tools to save Headquarters 5+ FTE’s per year of manual data entry -- Dashboard reporting analytics at owners/managers fingertips, saving hours of reporting -- Sales funnel metrics for HQ to measure effectiveness of their locations and Sales teams* Drove the product vision and strategy for entire Reporting domain* Led cross-functional teams of 10 or more (from Product Marketing, User Experience, Design, Architecture, API) using Scrum to build Enterprise-grade products down to single API’s for important customer workflows * Utilized SQL and data analysis to align and prioritize product roadmap with business goals* Led team of 4 that created and delivered Data-as-a-product (DaaP) for Enterprise reporting capabilities (Redshift, AWS, and Snowflake), creating $100k/year revenue stream* Increased client satisfaction by building trusted and long-lasting relationships with small businesses to Enterprise level companies* Spearheaded continuous customer research sessions to gather feedback on designs and deliverables to drive further iteration

* Built and developed a team from 1 to 25 Account Managers that supported 500+ Key Accounts representing 18% company Revenue (~$40M)* Worked closely with that team to grow the portfolio from $50K to $3.5M in Annual Recurring Revenue "ARR"* Trained Sales Reps on best practices and how to identify up-sell and cross-sale opportunities* Developed & implemented pricing & packaging, retaining and acquiring new accounts* Participated in sales calls with sales reps and key accounts to assist with contract and implementation details * Made trusted and long-lasting relationships with small businesses to Enterprise level companies* Liaise with Customer Service, Product Development and Sales teams to communicate client expectations* Collaborated with Executives, and participated in, founding the early product management team* Conducted interviews and hiring procedures

San Luis Obispo, California

- Oversaw technical service-related operations for the organization. - Responsible for designing and implementing improved process or operational policies. - Recommended changes to services to fulfill customer needs. - Managed team personnel and controlled timely reviews, feedback and payroll - Built and strategized the work schedule to accommodate the inbound calls- Hired and terminated employees

- Intake of technical product support to customers through a phone, live chat, and email- Provided a high-level of engagement with the customers to assist them with first time resolution to their product related issue (or appropriate next steps).- Troubleshoot basic product-related issues and update account information as necessary.- Escalated complex issues to management when necessary- Provide quality service to customers - Provided education to customers on product features or additional services to meet their needs.

Pullman, Washington, United States

- Cold calling of university alumni, building relationships and fundraising for select school departments- Named Caller of the Week with highest donation amount

Kennewick, Washington, United States

- Partnered with Servers, greeting customers and providing excellent customer experience- Running food, clearing tables, and executing on customer requests

Kennewick, Washington, United States

- Communicated successfully and clearly with clients to provide excellent customer service- Quickly orientated myself with new sales, policies, and products on a regular basis- Grew expert knowledge of brand and merchandise to increase repeat customer sales- Emphasized company discounts and promotions- Processed and presented new merchandise efficiently to increase product on the sales floor- Greeted customers as they entered the store during holiday promotions

Ba In Management & Operations, Business Management & Management Information Systems

Activities and Societies: Phi Kappa Theta fraternity

Aa, General Studies

Activities and Societies: Walla Walla Baseball