Ryan Best Email & Phone Number

Austin, Texas, United States

● Responsible for oversight of IT support for all offices across Texas while also assisting the company at-large.● Formulated solutions in alliance with developers, vendors, and clients; designed and developed IT infrastructure solutions in close collaboration with Engineering, Safety & Training, and Fleet & Facilities.● Liaised between stakeholders, developers, and analysts; established strong professional relations with external IT vendors.● Developed and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholders.● Managed vendor relations, contract negotiations, project budget, and deadlines, and focused on maximum cost savings in tracking project expenditures and costs of materials, labor, and services.

Lake St. Louis

● Monitored the Service Desk hotline, emails, walk-ins, and ticketing system.● Promptly responded to and resolved user questions, incidents and requests.● Explained issues to both technical and non-technical audiences.● Created knowledge base and end user how-to articles.● Collaborated across various teams and communicated with the company at-large to resolve issues.● Assisted with new projects and new system implementations.● Modeled and provided guidance to Service Desk employees.● Operated within a secure HiTrust environment.

Earth City, Mo

● Act as liaison between Dollar General and Interface to managing alarm system compliance nationally● Use enterprise resource planning and development skills to identify and propose new company projects and initiatives● Monitor projects to provide new objectives and ensure progress and implementation of existing objectives● Review data, generate reports, write guides and give instruction on the use of new and existing applications and processes● Use Excel Power Query to manage multiple SQL queries and manipulate up to 900,000 rows of data● Use Visual Basic and XML to turn Microsoft office into ad hoc applications

Greater St. Louis Area

● Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware● Respond to queries either in person or over the phone● Train computer users● Maintain daily performance of computer systems● Respond to email messages for customers seeking help● Ask questions to determine nature of problem● Walk customer through problem-solving process● Install, modify, and repair computer hardware and software● Clean up computers● Run diagnostic programs to resolve problems● Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems● Install computer peripherals for users● Follow up with customers to ensure issue has been resolved● Gain feedback from customers about computer usage

Granite City, Il

● Drove financial performance of assigned area● Ensured compliance with company policies and procedures● Modeled hourly associates on proper customer service to ensure customer needs, complaints, and issues are handled correctly● Participated in community outreach programs● Assigned everyday tasking to as many as thirty subordinates

Greater St. Louis Area

● Created temporary and permanent displays● Upheld Frito-Lay’s commitment to sustainable growth, empower people, responsibility and trust● Cared for customers, consumers and the world we live in● Maintained healthy sales relationships with several accounts in a district● Traveled roughly 200 miles by car and 30 miles on foot weekly

Greater St. Louis Area

● Wired industrial facilities● Wired and hang lights● Placed electrical conduit● Ran phone and data lines (category 3 and category 5 cable respectively)● Advanced tool use.

Bachelor Of Arts In Philosophy, Minor In Political Science

Business Ethics, Linguistics, Metaphysics, Psychology, Sociology, Debate

Lc101

Intensive, 20-week program covering application development, database administration, SQL, Java, Python, and web design