Ryan Best Email & Phone Number

Austin, Texas, United States

• Responsible for oversight of IT support for all offices across Texas while also assisting the company at-large.
• Formulated solutions in alliance with developers, vendors, and clients; designed and developed IT infrastructure solutions in close collaboration with Engineering, Safety & Training, and Fleet & Facilities.
• Liaised between stakeholders, developers, and analysts; established strong professional relations with external IT vendors.
• Developed and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholders.
• Managed vendor relations, contract negotiations, project budget, and deadlines, and focused on maximum cost savings in tracking project expenditures and costs of materials, labor, and services.

Lake St. Louis

• Monitored the Service Desk hotline, emails, walk-ins, and ticketing system.
• Promptly responded to and resolved user questions, incidents and requests.
• Explained issues to both technical and non-technical audiences.
• Created knowledge base and end user how-to articles.
• Collaborated across various teams and communicated with the company at-large to resolve issues.
• Assisted with new projects and new system implementations.

Earth City, MO

• Act as liaison between Dollar General and Interface to managing alarm system compliance nationally
• Use enterprise resource planning and development skills to identify and propose new company projects and initiatives
• Monitor projects to provide new objectives and ensure progress and implementation of existing objectives
• Review data, generate reports, write guides and give instruction on the use of new and existing applications and processes
• Use Excel Power Query to manage multiple SQL queries and manipulate up to 900,000 rows of data
• Use Visual Basic and XML to turn Microsoft office into ad hoc applications

Greater St. Louis Area

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Train computer users
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem

Granite City, IL

• Drove financial performance of assigned area
• Ensured compliance with company policies and procedures
• Modeled hourly associates on proper customer service to ensure customer needs, complaints, and issues are handled correctly
• Participated in community outreach programs
• Assigned everyday tasking to as many as thirty subordinates

Greater St. Louis Area

• Created temporary and permanent displays
• Upheld Frito-Lay’s commitment to sustainable growth, empower people, responsibility and trust
• Cared for customers, consumers and the world we live in
• Maintained healthy sales relationships with several accounts in a district
• Traveled roughly 200 miles by car and 30 miles on foot weekly

Greater St. Louis Area

• Wired industrial facilities
• Wired and hang lights
• Placed electrical conduit
• Ran phone and data lines (category 3 and category 5 cable respectively)
• Advanced tool use.

Bachelor Of Arts In Philosophy, Minor In Political Science

Business Ethics, Linguistics, Metaphysics, Psychology, Sociology, Debate

Lc101

Intensive, 20-week program covering application development, database administration, SQL, Java, Python, and web design