Sajan Varghese Sam Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

A key role within the Services Transition Management Office ensuring all aspects of a project run smoothly and efficiently using Project Management standards. This includes the coordination of status reporting, deliverables, dependencies and risk and issue management for the project.Furthermore supports the transition of services for new customers from the current mode of operation to the contracted future service, ensuring a high standard of customer satisfaction across systems, process and delivery scope.

Bengaluru, Karnataka, India

Successfully lead multiple teams across multiple projects for an Australian telecommunication company tasked in making 400k unserviceable locations serviceable as per their committed RTC (ready to connect).• Designed and managed project plans, monitored and reviewed project progress, identified and resolved issues ensuring success across 3 projects.• Escalated project problems at the right time, to the right authority with the right amount of information preventing time and cost overruns.• Effectively executed change management process and gained formal approval for change request affecting project scope, timeline, and budget.• Created excel spreadsheets, reports, and PowerPoint decks with 13+ project metrics for weekly leadership reporting and optimized reporting by introducing excel macros.• Spearheaded a team of 25 resources by building enthusiasm, listening to feedback, and implementing solutions ensuring we met our goals.• Contributed to efficient client invoicing against project budget and ensured project work is running in alignment with Statement of Work (SOW).• Estimated and allocated resources for different teams by analyzing SOW, past trends, inflows, and team efficiency, saving $3 million project budget.• Built positive client relations and coordinated with delivery managers to achieve their desired goal of making 300 locations serviceable each day.• Motivated team by building a good relationship with individual team members, recognizing great effort and talent, acknowledging challenges, and introducing flexible working arrangements.• Regulated project to adapt between waterfall and agile approach wherever possible to meet client priorities, achieving 91% end user satisfaction.• Negotiated realistic timelines and schedules with stakeholders by detailing timelines with pilot tasks and met 98% SLAs.

India

Responsible for examining and enhancing process and functionalities of various teams supporting an Australian telecommunication company.• Identified and acquired new project work by interpreting technical requirements and inspecting current data, generating $7 million additional revenue.• Automated change review and approval process by integrating ServiceNow, Outlook and CMDB, improving process efficiency by 40%.• Ensured risks associated with changes are accurately assessed, captured and correct mitigation steps are included by implementing peer review signoffs by SMEs, minimizing risk to production environment by 9%. • Collaborated with cross-functional teams in eliminating barriers impacting design, engineering, and other deliverables, amplifying throughput by 47%.• Streamlined process by identifying and resolving process gaps and possible risks, updating work instructions, documenting process changes and client communication, boosting productivity by 95%.• Mentored team in fixing knowledge gaps by conducting review meeting and cross training, attaining right first time by 87% and reduced defects in delivery to 11%.• Initiated, managed recurring meetings, recorded key notes, and published them on time.

Coimbatore Area, India

Bachelor'S Degree, Computer Science, 7.76 (Cgpa)

Activities and Societies: Computer Society Of India (CSI), National Service Scheme (NSS)

Isc, Science, 71%

House Captain (Year 2011-2012) Class Representative