Dynamic IT Project Management Professional with over 13 years of extensive experience leading complex projects across diverse industries. Specialized in orchestrating global teams to deliver high-quality service and drive organizational success. Adept at implementing robust frameworks and strategies for risk governance, risk management, compliance, and regulatory requirement adherence and monitoring.Accumulating over 5.8 years in Information Security Management, including:Owned the Global Compliance Monitoring process within GIAM, including risk assessment and process implementation.Proficient in conflict resolution and mediation, adept at fostering and maintaining positive work relationships across diverse teams.Successfully identify team members' strengths and areas for improvement, implementing targeted strategies for professional development and career advancement.Skilled in developing and executing effective performance management systems, encompassing goal setting, constructive feedback, and individualized coaching.Maintained oversight from a Management Control Assessment (MCA) perspective to evaluate risk levels and application attributes.Experienced in process re-engineering through lean methodologies and maintaining audit log monitoring processes. Committed to continuous learning, staying abreast of industry trends, and fostering a culture of professional development and improvement.

Transition projectsHandled major projects in transitioning of the ISA activities from the Business to the Citi's Centralized ISA operating team GIAM . The budget value of the project worth $545K dollars with 9 FTEs. This involves, Scoping/ Planning / Pre-requisites/ SLA agreement/ FTE analysis / Product creation/ Risk identification/ Issues Identification/ Volume analysis/ Cross border clearance/ Security matrix/ Authorization and Authentication setup.End to transitioning of the Information security administration activities from all the Citi owned/ Vendor managed application via Citi network to the strategic / Incountry service delivery locations.Application transition work includes Initial assessment, Compliance analysis, Risk identification, monitoring controls, remediating issues and remediation plan creation in case of corrective action plan is feasible.Administered high-risk projects in identifying the the segregation of duties and other compliance issues and provide a solution to mitigate risk to transition to GIAM ( Global Identity and Access Management) or implement the ISA governance process as per ISROC( Information security Risk operating committee ) Standards.Strategic PlanningSupervised and managed the automated platform transition projects across globe.Was part of the country specific sensitive applications transitioning projects ( Argentina / Australia/ Turkey)Key ProjectsTransitioning of the information security administration activity from the business to GIAM which is $545K dollars and 12 FTE worth project.EEMS migration activities involves 280 domains migration from the business to GIAM support480 Country sensitive applications migration of the ISA activity from other locations to the In-country teams.

Data Centre ( Server Migration) ? SAN Storage migration/ SKLM installation/ Midrange, Mainframe cabling, White glove shipment of theStorage device from one DC to another DC, Middleware/ Tivoli storage manager backup softwares/ Identity access management softwares backups/ BAckup servers creation/ Physical to virtual databse and application migration/ Resource planning/ Cost vs actuals management/Risk contingency planning.Gateway IP allocation to set the servers on to the RAcks and zoning in the DC.Disaster recovery testingLift and Shift projects ?Database LPARS/ Application LPARSPorts upgradeServer Builds (Intel/ UNIX/ Mainframe technology)Network changesportal upgradesDB creationDASD projectsSUDO projectsPhysical / Virtual Server Build projectAutomated Server Build deployment in the account Work with virtual teams globally to engage in varied and critical infrastructure projects.Allocate resource and schedule them to deploy the infra change during the change windows. Participate in change board meetings and present the changes to thecustomer and seek for approval and deploy them.Engagement of the architects globally to design the structure and layout of the data centre racks/ ZoningCompleted San migration project worth $800k dollars end to end within6 months with 100% success rate on schedule and budget.Participated in Disaster recovery exercises to keep DC's away from Manual or Natural disasters

Project types:o Storage migration projectso Server Commissioning and Decommissioningo Data centre relocation or setting up new business in a Data centre.o Application packaging projectso Setting up Backup/ DBA and SQL type of projectso Server Refresh projectsKey Achievement:Lean Six Sigma Project: Identified Revenue leakage and early Revenue recognition opportunities in the application packaging projects and closed the gap. HPE was able to realize 150 thousand dollars earlier than thestipulate timeline for their fixed cost application packaging project.

Incident Identification, logging, Categorization, prioritization, response,Diagnosis, escalation, Resolution and closure.SLO/ Quality/ AHT review process management

Managed 200 Sales and marketing executives.enabling sales numbers. • Ensuring the MRE’s are properly doing the regular marketing activities like, paper inserts, umbrellas, stalls properly.• Arranging demos at main places.• Maintaining inclination in prospect generation month – month.• Planning on budget and marketing activity for the upcoming months.• Make sure the sales teams are working properly on the prospects and getting day-day feedback from them.• Traveling to Coimbatore and Trichy 3-4 times a month and maintain a good track record in improving the lead generation there as well.• Conduct stall activities in important events, apartments etc.• Negotiate with the flyers, banners, kites, posters printing dealers and get the good pricing.• Negotiating with the paper inserts and banner tying vendors.• Appointing DSA’s in Coimbatore, Trichy and in Bangalore as well.

As a senior technical helpdesk Supervisor, BELL CANADA (Internet Service Provider), I was responsible for handling the customers who land up in the escalation team. Key objective is to retain the customer’s confidences, who are frustrated with the frontline associates. I was also responsible for coaching frontline associates in calls handling and meeting their target with ease.• I was handling irate client or customers queue who wants to speak with a supervisor.• Key objective is to diffuse the customer’s frustration and retain them.• I create incidents for them and do regular follow up on the tickets and give the quickest possible turnaround time for the service restoration.• Firstly I will check with the problem management team to ensure it’s a not the known error.• Also if there are any major impacts in our business technically, I create the incident and bring it up to the technical team first to restore the service immediately.• Once the issue is resolved, then I have to analyze the cause of that particular issue by co-coordinating with the Problem management team.• Once the issue is analyzed and a common fix is found then I will do the regular follow-ups to make sure the CMDB is updated with the information.• Customers also call us to have the ports and firewall configured for their VPN or router.• I will try and give our settings and if the client is not sure about how to configure in their application, I will take the tickets to the dispatch technicians queue and be there with the ticket until it’s resolved.

I was working in Singapore for a private television production house as a producer and 2d animator. I was responsible for handling the whole crew to get the programs recorded in effective and creative way.