-Design and Implement training and resources for administrative professionals at 25 clinics-Create onboarding/training schedules for new patient-facing administrative staff-Administer in-person and remote training to new-hires-Visit locations and provide coaching to employees-Write and maintain two employee manuals; one encompasses all tasks and procedures and the other is a guide to using the online practice management system, CounselEar.-Regularly contribute to weekly newsletter from the Leadership Team-Add content to company intranet using Google Sites-Design and deliver semi-monthly virtual training & review for all administrative staff-Assist management with coaching, meetings, and presentations-Step in as acting manager when one is out of the office

-Managed a clinic independently with three providers, as well as audiology students who were completing their externships-Managed providers' schedules using CounselEar practice management system (previously used Sycle)-Provided customer service to current and prospective patients on the phone, via email, and in person-Prepared forms and agreements for external and internal use-Kept patients' records un-to-date and organized-Communicated with vendors in ordering hearing devices, parts, repairs, and other products-Kept the clinic stocked and organized with lab and office supplies-Networked with physicians to promote our business and increase referrals-Wrote blogs for the company website-Provided other administrative support as needed

Blue Ridge Independent is a free online newspaper local to Madison County, VA. -Wrote factual articles about a variety of local stories-Collaborated about social media marketing and created the Instagram account

•Handle confidential client information in a secure manner•Proofread, format, and migrate internal procedural documents and images using SharePoint and OpenText Web Experience for new knowledge management website•Calendar organization and sharing using MS Outlook•Fax and mail loan documentation•Cross-sell banking products to mortgage customers based on client need and benefit