Sarah Tapper Email & Phone Number

Based North West, England

Liverpool, United Kingdom

Deliver training and assessment on a range of level three courses including Institute of Leadership and Management, Customer Service and Hospitality qualifications. Deliver classroom based training sessions to the staff based across the Liverpool Football Club sites, which include; Anfield, Chapel Street Head Office and The Academy. Be able to interpret the knowledge requirements in ways that are appropriate to candidates at all levels and embed the strategy and visions of LFC into sessions. To… Show more Deliver training and assessment on a range of level three courses including Institute of Leadership and Management, Customer Service and Hospitality qualifications. Deliver classroom based training sessions to the staff based across the Liverpool Football Club sites, which include; Anfield, Chapel Street Head Office and The Academy. Be able to interpret the knowledge requirements in ways that are appropriate to candidates at all levels and embed the strategy and visions of LFC into sessions. To support learners in achieving their goals through demonstrating practical applications of vocational programmes. Conduct classroom and one to one observations and assessments. Develop and adapt appropriate learning materials. Record and provide feedback to learners continually on their programme. Complete sign up sessions, inductions, attendance records and one to one sessions with learners in line with the ESFA requirements. Provide information for tracking student progress in their place of learning. To share best practice and recourses in training, learning and assessment. Participate in standardisation meetings. To prepare, maintain and monitor the training/workplace environment to meet Health and Safety standards. Produce detailed lesson plans and schemes of work in line with OFSTEAD and Key6 requirements. Show less

Southport

Tapper's is an independent, licensed, small business established by Ms Catherine Tapper. After an extensive refurbishment programme Tapper's opened its doors to the public in April 2010 during a very difficult economic period. It is soon approaching its eighth financial year in business and is now a limited company.Tapper's Cafe specialises in serving speciality coffee and tea, homemade seasonal food and cakes. At present it employs ten members of staff and is planning to expand. Whilst… Show more Tapper's is an independent, licensed, small business established by Ms Catherine Tapper. After an extensive refurbishment programme Tapper's opened its doors to the public in April 2010 during a very difficult economic period. It is soon approaching its eighth financial year in business and is now a limited company.Tapper's Cafe specialises in serving speciality coffee and tea, homemade seasonal food and cakes. At present it employs ten members of staff and is planning to expand. Whilst working for my sister I have been instrumental with the initial planning, design, set up and general day-to-day control of the business. One of my responsibilities is to; recruit, induct, train and develop all staff members.I also identify market trends, implement rota’s, process payroll, design menus, liaise with local and national suppliers, conduct all fire and safety risk assessments, ensure all legal and compliance matters are adhered whilst ensuring exceptional standards of our product and excellent customer service at all times. Over the course of 2014 - 2016 we planned, organised and hosted a charity events which proved a huge success, Raising over £2500 for cancer charity Sarcoma UK. Show less

Heswall

To motivate, inspire and direct a team of 29 staff. Advertise, recruit and select staff for varying positions within the restaurant. To induct all new employees and devise training plans; this included organising company training courses and ensuring in house training. To produce contracts of employment and other administration documents including references, maternity allowance, and holiday/sick forms and personnel files. To plan and handle staff meetings, training sessions and disciplinary… Show more To motivate, inspire and direct a team of 29 staff. Advertise, recruit and select staff for varying positions within the restaurant. To induct all new employees and devise training plans; this included organising company training courses and ensuring in house training. To produce contracts of employment and other administration documents including references, maternity allowance, and holiday/sick forms and personnel files. To plan and handle staff meetings, training sessions and disciplinary meetings. To train and support the assistant manager: to recognise talent within the branch and develop and promote team members to supervisors and beyond. To plan staffing levels, organise rota’s and process payroll using Forth Hospitality Systems.To be responsible for facilitating and maintaining a culture in which the customer is the main priority. To comply with all relevant legislation and company procedures: to handle customer feedback effectively and efficiently. To order stock and control all costs in line with the budget: to collate finance documents and produce profit and loss reports: to forecast sales and labour and to set targets for the restaurant on a daily, weekly and monthly basis.In addition I was actively involved in Pizza Express Assessment Centres. This involved giving presentations about the company, interviewing potential managers and participating in recruitment drives in various locations in the North for new restaurant openings. I also provided training of staff recruited for new restaurants in my outlet to Pizza Express standards for roles ranging from kitchen porter to management positions.During my period as manager I was appointed as Area Administrator. This involved, working closely with the operations manager by collecting, collating and submitting information from the eleven restaurants within the North West Area and recording the proceedings of all area meetings. Show less

Preston, United Kingdom

To undertake the full range of managerial responsibilities including: to provide support to the staff team and work to achieve high standards, to interview and recruit staff, train new baristas and develop existing baristas to supervisor levels through training and mentoring. To engage, organise and hold community events in the store including charity fundraising events and daily coffee tastings with customers and partners.I was involved in setting up two new Starbucks branches in… Show more To undertake the full range of managerial responsibilities including: to provide support to the staff team and work to achieve high standards, to interview and recruit staff, train new baristas and develop existing baristas to supervisor levels through training and mentoring. To engage, organise and hold community events in the store including charity fundraising events and daily coffee tastings with customers and partners.I was involved in setting up two new Starbucks branches in Northern Ireland. I spent seven weeks in Craigavon and Newry interviewing, selecting, inducting and training staff, including leading group training sessions and holding one to one meetings to ensure company standards of practice were in place. I also ensured all company and legal documentation was completed and correct, organising and arranging the store in preparation for opening and ensuring a smooth and successful reception to the public. Show less

Pgce Certificate In Education

Core modules: Preparation for Education and Training. Teaching, Learning and Assessment (including 75 minimum teaching practice placement.

Cipd Learning And Development And Human Resource Practice

Core modules: Preparing and Designing Learning and Development Activities. Delivering Learning and Development Activities. Developing.

A-Level

Three GCE A Levels Media Studies, Law and Sociology.

Gcse

Eight GCSEs Grade A to C including Mathematics and English.