Sarah Harris

Sarah Harris Email and Phone Number

Strategic Operations Executive | Operational Excellence & Customer Success @ Circana
Sarah Harris's Location
Toronto, Ontario, Canada, Canada
Sarah Harris's Contact Details

Sarah Harris personal email

n/a
About Sarah Harris

Results driven Operations and Client Service executive with over 10 years of experience in Market Research and B2B Software as a Service industries. Extensive experience in strategic, cost-conscious expansion of service offerings across multi-tier, mid-market and enterprise client portfolios. Thoughtful people leader, overseeing and empowering geographically diverse client service teams. Adept at building enduring client relationships centered on the client experience. Trusted cross functional partner dedicated to developing best practices which serve as a foundation for continuous improvement. Active mentor for the Hart House Mentorship Program and Victoria University Mentorship Program through the University of Toronto. Avid reader with an ever growing book list. Aerial silks artist when not driving operational excellence.

Sarah Harris's Current Company Details
Circana

Circana

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Strategic Operations Executive | Operational Excellence & Customer Success
Sarah Harris Work Experience Details
  • Circana
    Executive Director, Operations Client Service
    Circana Mar 2023 - Present
    Toronto, Ontario, Canada
    View
  • The Npd
    Executive Director, Operations Client Service
    The Npd Jul 2021 - Mar 2023
    Toronto, Ontario, Canada
    Directed North American client success and delivery team mid-market and enterprise clients, leveraging low-cost operational scaling to increase service coverage across Canada and LATAM.
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  • The Npd Group
    Director, Operations Client Services
    The Npd Group Jul 2016 - Jun 2021
    Toronto, Canada Area
    Managed client success and delivery for mid-market and enterprise manufacturers and retailers, through high-touch engagement models.
    View
  • The Npd Group
    Transformation Strategist, Operations Client Service Europe
    The Npd Group Sep 2017 - Jun 2018
    London, United Kingdom
    Implemented new client service model across six European practice areas within six months, removing bottlenecks to client inquiry resolution and increasing client satisfaction.
    View
  • Smartsimple Software Inc
    Director, Client Support And Operations
    Smartsimple Software Inc Dec 2014 - Jul 2016
    Toronto, Canada Area
    Led customer support team, using NPS and KPI driven evaluation of client satisfaction, to increase team efficiency and responsiveness by 15% in the first year.
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  • Smartsimple Software Inc
    Operations Manager
    Smartsimple Software Inc Jul 2013 - Dec 2014
    Toronto, Canada Area
    Managed the strategic assignment of resources for implementation projects with moderate-high risk and complexity - impacting multiple departments, systems and workflows. Assigned as Project Manager on US Federal and Corporate Enterprise level projects.
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  • Smartsimple Software Inc
    Resource Coordinator
    Smartsimple Software Inc May 2011 - Jul 2013
    Toronto, Canada Area
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  • Smartsimple Software Inc
    Corporate Services Coordinator
    Smartsimple Software Inc Oct 2010 - Apr 2011
    Toronto, Canada Area
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  • Smartsimple Software Inc
    Administrative And Accounting Support
    Smartsimple Software Inc May 2010 - Oct 2010
    Toronto, Canada Area
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Sarah Harris Skills

Project Management Project Coordination Business Analysis Microsoft Office Project Planning Ms Project Event Management Strategy Management Crm Leadership Powerpoint Team Leadership Microsoft Excel Time Management Event Planning Staff Scheduling Process Improvement Communication Process Scheduler Human Resources Analysis Software Documentation Program Management Business Development Scheduling Organizing Agile Project Management Budgets Business Process Strategic Planning Software Project Management Operations Management Team Management Cross Functional Team Leadership Customer Service Risk Management Operational Risk Management Standards Compliance Internal Audit Contract Management Information Security Change Management Internal Controls Corporate Governance Compliance Management Regulatory Compliance

Sarah Harris Education Details

Frequently Asked Questions about Sarah Harris

What company does Sarah Harris work for?

Sarah Harris works for Circana

What is Sarah Harris's role at the current company?

Sarah Harris's current role is Strategic Operations Executive | Operational Excellence & Customer Success.

What is Sarah Harris's email address?

Sarah Harris's email address is sh****@****ple.com

What schools did Sarah Harris attend?

Sarah Harris attended University Of Toronto - Victoria University, University Of Toronto (Scs), Aurora High Secondary School.

What are some of Sarah Harris's interests?

Sarah Harris has interest in Arts And Culture.

What skills is Sarah Harris known for?

Sarah Harris has skills like Project Management, Project Coordination, Business Analysis, Microsoft Office, Project Planning, Ms Project, Event Management, Strategy, Management, Crm, Leadership, Powerpoint.

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