Sean Bentley Email & Phone Number

Highland, Ca, Us

Highland, California, United States

October 2022 Best Achievement AwardMarch 2023 Best Achievement Award

Norco, California

Remote/on-site support and responsibilities for 4 high school campuses and IT Help Desk across Corona Norco Unified School District.-Under direction, to perform skilled work in the assembling, installation, maintenance, repair, and operation of a variety of computer systems including microcomputers and computer terminals; install software; and to do other related work as required or assigned.-Receive, inspect, and assemble new computer equipment.-Install microcomputers, peripheral equipment, hardware upgrades, and software; assist in installing computers and cabling for local area networks.-Perform diagnostics on microcomputer; format hard disks, install disk operating systems, establish directory structures, and perform related tasks.-Back up software disks as appropriate; archive data; restore data as needed; maintain and update hardware and software inventory.-Troubleshoot computer problems and assist in solving both hardware and software problems.-Provide and assist in providing users with applications software, computer hardware, and peripheral equipment training; assist users in accessing and clarifying information in manuals and other forms for documentation. -Safely operated a service vehicle to and from work sites.

San Bernardino, California

-Support of 24/7 production environment comprised of workstations, laptops, mobile device, network devices, printers, promotional KIOSKS, EGM [Electronic Gaming Machines], POS systems, scanners, plotters, VoIP equipment, WiFi, and PBX equipment throughout the Casino and San Manuel enterprise. Support of a variety of applications for internal customers including HR, Slots, Accounting, Food & Beverage, Cage Operations, Facilities, and IT.-Monitor server/network equipment, Respond to user calls and service tickets, trouble-shoot and escalate issues pertaining to production systems in support of Casino and Back Office activities.-Provide written and verbal status reports, communicate and update customers and team of issues, and update online diagrams and documentation.-Participate in IT projects under direction of operation leads and management team.-Maintain organized, clean and safe work environment throughout the enterprise.-Responsible for maintaining confidentiality of sensitive and/or classified types of information documents.-Perform installations and configurations of hardware, software, and telephones.-Participate in asset tracking, inventory management, telecom/network maintenance, vendor management, and process improvement activities.

Ontario, California

-Provides telephone support for helpdesk and all associated processes. -Provides tier one telephone support for hardware and software applications. -Determines the source of issues (hardware, software, user access, etc.).-Utilizes help desk software to keep an accurate account of all incoming calls. -Routes call and notifies technicians of any critical situation requiring immediate attention. -Maintains the proper skills necessary to interface with a variety of users regarding specific problems. -Orders, receives and inventories all computer items purchased. -Advises the Director/Manager of any issues that may affect the Information Services department.

Yorba Linda, Ca

Provided exceptional technical support to a campus with over 500 students/faculty, consisting of devices primarily Apple and Windows.-Customer service-Help Desk support/ticketing systems-PC installation, configuration, and troubleshooting (Windows XP- 10, Mac)-Networking troubleshooting-Vulnerability Assessments-Virus/malware remediation-Printer configuration/troubleshooting-IP phone systems-User Training-Inventory Management-Active directory

Chino Hills, Ca

Provided exceptional technical support to a total of four schools with completely different environments by maintaining technologies put in place by Beyond Technology Education, as well as making detailed, well thought out, recommendations for new technologies.-Customer service-Help Desk support/ticketing systems-PC installation, configuration, and troubleshooting (Windows XP- 10, Chromebook)-Networking troubleshooting-Vulnerability Assessments-Virus/malware remediation-Printer configuration/troubleshooting-IP phone systems-User Training-Inventory Management-Active directory