Scott Christopher Email & Phone Number

Worldwide

Founder of Setlist Guy and setlistguy.com, a heavy metal influencer presence and band promotion service with more than 30k combined followers. In charge of maintaining relationships with up and coming bands within the metal genre as well as delivering products that provide a unique way for bands to gain followers, audience and attendees.

Goleta, California

Manage manual regression, stress and new feature testing. Create test plans for new features with focus on data validation and test coverage.Working with developers to reproduce and isolate bugs.Test bug fixes to new software and hotfixes to existing software.Manage conversion and database setup for internal testing, as well as internal and client databases.Responsible for leading group testing sessions and creating test plans. Review group findings and create bug reports. Create Trouble Reports from group and individual testing.

Santa Barbara, California Area

Customer Support AnalystResponded directly to approximately 30 customer support issues and service requests/day for technical assistance. Identified, determined, recreated, resolved or escalated issues using existing guidelines and standardized tools. Consistently identified trends and reported on software defects. Handled incoming calls.Utilized proper CRM tools and systems. Gathered specific information and documented issues from the symptoms provided. Escalated issues that cannot be resolved.Processed one to four defective product returns/day. Ensured customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation time frame and timely closure. Ensured follow-up with the customer until the issue is resolved.- - -Customer Care Tools Developer (Simultaneous with Customer Support Analyst) (2014 – 2016)Conceptualized, designed and created the SCCToolbox, an automated customer care utility, from coding and QA testing through implementation and distribution. The SCCToolbox was developed for Tier 1 and Tier 2 Sonos Customer Care engineers to aid technicians with GoToAssist sessions by analyzing the Windows system, the network(s), Sonos units and by organizing all data in easy-to-interpret health checks, lists and tables. It includes many automated Sonos configuration tasks, network testing and scripted installers.Developed the Mac version of the SCCToolbox in Java.Project management software utilized: feature and bug tracking in JIRA by Atlassian, project management/coordination in Confluence by Atlassian, version control in Perforce, and CRM and tech support incident handling in RightNow by Oracle.

Santa Barbara, California Area

President/Owner/IT SpecialistOwner of a mobile IT company providing 24-hour service to the greater Santa Barbara area. Serves a client-base of more than 500 customers and provides remote administration to more than 200 customers via remote desktop software.Services provided included: AutoIt scripting for automation of repeated processes Maintaining PC/Mac systems & networks in various music studios Microsoft, Google Apple cloud account setup and training Migration and administration (both Google Apps and iCloud) PC/Mac hard drive replacements and system migrations Full range PC/Mac software and hardware maintenance/repair System clean-up and optimization Network setup and administration Lecturing and teaching on multiple subjects relating to technology

Santa Barbara, California, United States

Senior Quality Assurance (QA) EngineerHead of development, implementation and administration of automated software test systems.Automation system took 2 week manual regression test cycles down to overnight, a 2700% increase in system efficiency in addition to eliminating human error and reducing the required personnel for operation from 14 down to 3.Debugged and stress tested software. Reproduced/diagnosed bugs detailed in customer bug reports.Created software specifications, test procedures, competitive product evaluations and reports.Extensive work in: Windows XP, Windows 2000 (Pro, Server and Advance Server), OS9 and OSX.

Arcadia, Ca

Designed, implemented and programmed automated testing of Programmable Power Supplies (PPS) via GPIB and Linear Power Supplies via serial interface; Consulted Intel on Pentium development and QA testing; Programming in QuickBASIC, VisualBASIC, BASIC and HTML; Novell 3.12 and Windows network administration; Maintenance and repair of all on-site work stations; Extensive activity in Windows and DOS environments; Engineering and repair of electronic devices; Trade show representation; International travel and consultation.

North America, Europe

Guitar and Electronics SupervisorFreelance business: Performing amp modifications (tubes, transistors, FET) Design, and creation of custom distortion units (tube and transistor) with adjustable clipping, hard knee/soft knee, and crossover percentage Pedalboard design, maintenance and repair Ruggedized MIDI pedalboards for tour use Guitar maintenance, setup, and modificationsMaintained all electronics on several North American and European tours with various artistsTouring sound engineer/monitor engineer for various artists Studio tech for recording sessions for various artists in the Hollywood/San Fernando areaRecording engineer and mastering of demos for various signed and unsigned artistsMaintaining, customizing and repairing Bradshaw Guitar rigs for various artistsTour Manager, Stage Manager, Truck Driver, Loader, Security

Duties included calibration and repair of helicopter balancing units, strobe and high-power xenon arc lighting systems. Responsible for prototype development, writing and updating test procedures, automated and manual testing of analog and digital electronics and testing for government inspectors.

Rancho Cucamonga, Ca

Diagnosis and test of hybrid microelectronic assemblies used in Stinger Post missile.