Scott Klein Email & Phone Number

Northfield, Illinois, United States

Lincolnshire, Illinois

• Supervised the development of automated supply chain solution to market for optimization of inventory planning, forecasting, and replenishment. Increased customer’s monthly incremental unit sales by 10K amounting to.
• Implemented comprehensive reporting and analysis on performance, category performance, industry trends, and market share.
• Analyzed actionable metric KPI’S and dashboards to support decision making and drive business growth.
• Established relationships with vendors and stakeholders while understanding the customer’s business and developing a strategic roadmap for success.
• Proposed cost-efficient methods, balanced schedules, and improved performance through strategic workforce management.
• Devised and implemented integrated marketing strategies that increased the client’s customer database resulting in increased incremental revenue of $5.5M.

Arlingtoh Heights, IL

• Extensive experience in QA/UAT and pre-production testing, production validation and support, defect management, root cause analysis, as well as system outage performance.
• Agile delivery team member for SDLC and defect management
• Cross-team collaboration and support with I.T., Solution Architects, QA/UAT Testers, Product Owners, Scrum Masters and Sr. Leadership.
• Team QA lead for 5 internal and 5 vendor employees
• Partnered with finance and program management teams for business cases and benefit realization.
• Experience with Agile tools such as Technology Delivery Platform (TDP)

Hoffman Estates, IL

• Executing end to end project management of high-profile complex projects along with managing sub-components of larger programs. Develop detailed work plans, schedules, funding, budgeting, resource plans, methods and.
• $3.04M annual cost savings: Order Track Enhancement: Secured $1.58M funding, 12-month 193% savings/payback; 310,075 calls deflected first year; Tracking and reporting to finance team.
• Deployment of AT&T Corporate Wi-Fi Solution in 42 Mobility Customer Service/Business Centers, 21 locations deployed with an accelerated turn-up date.
• Strategic Partner Mobile Coach Technical Trial: Deployed at Strategic Partner sites for 20 managers. Ensuring technical and security requirements met prior to launch. Supported SP setting up iPads used for trial, site.
• Managed restructuring of Tech Queues from 5 to 3 - Consumer and IRU call types; iPhone, Android and General; Addressed training, call routing, scheduling, labor, HR, communications along with targets and incentives.
• Chat & Social Media: Deep dive into Chat groups and Social Media teams to determine needs for M&P’s for Consumer and BMCC.

• Manage the day to day marketing campaigns, selling efforts and operational changes of the product portfolio throughout the Consumer Sales and Service, Mobility Care, Retention, Business Centers, external vendors.
• Subject matter expert supporting rollout of all new and existing AT&T products and services. Communicate and distribute important M&P’s, operational, product and service changes.
• Weekly site visits: Development and skill enhancement of the sales teams throughout the US consisting of more than 2,000 customer service/sales representatives and senior leadership.
• Oversee the daily selling and operational efforts, strategic selling approaches and processes to improve results and reduce churn.
• Coordinate and execute focus groups to identify new areas of opportunity, process enhancements or to close gaps in current processes.
• Develop and deliver Incentive programs, Road Shows, Blitzes, and product re-launches

Associate Of Arts - Aa

Education record