Scott Knight Email & Phone Number

Andover, Ma, Us

Redwood City, California, Us

Redwood City, California, Us

Boston, Ma, Us

-Lead event/incident management, operations, and ServiceNow strategies across architecture, development, and support functions across ITOPs and ITSM platforms. -Define, manage, and deliver on Product Roadmap including total ownership cost. Maintain an innovative, solutions-first approach over tools, processes, and design while driving complex requirements into stories.Select Accomplishments -Serve in an Advisory Agile Leadership role to Enterprise Technology Leadership around the overall Agile transformation, influencing crucial decisions across diverse stakeholder environments. -Enhanced quality, performance, and stability via shepherding implementation of automation workflows relating to alert and incident management systems including ticketing, paging, and escalation as well as remote runbook protocols. -Leveraged a self-service route requesting web application to provide real-time visibility and streamline efficiency enabling traffic route execution without command center intervention.-Bridged operations and IT functions to devise and validate a new automation solution allowing business partners to own their own automation with vital infrastructure provisions including governance, source control functionality, and security.

Boston, Ma, Us

-Owned Product Roadmap over development and architecture for Event/Incident Management teams, mentoring and coaching associates to success around vital objectives including improving enterprise-wide MTTR. Select Accomplishments-Played a key role in evolving best-in-class, end-to-end alert and incident managing system into the ultimate management tool with high integrative function across disparate systems as well as the capability to reduce noise while instantly flagging actionable incidents. -Built value with increasing reliance on advanced correlation, predictive intelligence, and machine learning. -Enabled single-click command capability, dramatically mitigating impact and reducing time needed to address critical security threats.

Boston, Ma, Us

-Supported teams through matrix organization transition following the Spotify model. -Facilitated, coached around, and supported Agile transformation while leading numerous software integrations within core Event and Incident Management system including ServiceNow and AVI traffic management. Select Accomplishments-Piloted development transformation from Kanban to Agile Scrum methodologies, integrating tools to hyper-accelerate the transition during a critical Enterprise delivery timetable. -Provided improved data visualization, managing a team responsible for automatic tech stack data updates within ServiceNow CMDB as well as mapping data to BDNA libraries. -Delivered significant savings while allowing for increased event and incident management processing speed, enhanced stability, and simplified integration across the organization.

Boston, Ma, Us

-Developed, managed, maintained, and expanded enterprise-level, global alert and incident management system. -Worked closely with a DevOps team responsible for event and incident management including development, QA, test, installation, and support for the suite of service. Select Accomplishments-Centralized service logging and orchestrated various event automations (email, paging, filtering, routing, and ticketing) through development projects in Java. -Enabled self-service event publishing, filtering, and application F5/AVI routing through the development of a RESTful web service in cross-functional collaboration. -Developed and integrated a remote command execution service functioning in accordance with the overall event management system. -Managed physical security across the enterprise, integrating ITOPs platform with Global Security Operations Center. (Lenel services)