Scott Gray Email & Phone Number

Novato, California, United States

• nth degree is a Big Data Client Advocate, maniacally focused on maximizing our clients ROI on their Big Data investment.• We are a Subscription Native business, exclusively staffed with highly skilled big data professionals.• Our Expert Team provides predictable outcome-based solutions your big data vendors will not offer you.• Our delivery model eliminates… o The back and forth over SOWs o The Bait and switch of skill sets o And minimizes the wait time between your request and our response.• We are seeking the right Champions and early adopters to become members of our community

Novato, California, United States

San Francisco Bay Area

Functional Leadership and direct management of Splunk’s top performing PS Consulting Team worldwide for 4+ years. The WCT team has a well-earned reputation of consistently delivering top outcomes for customers with a small number of escalations in out wake. Great track record on turning around red escalated projects and successfully charting a course back to green.• Outstanding team morale, retention, and recognition for consistently producing top line results• Consistently exceeded team billable utilization targets QoQ• Consistently delivered 40+% of QoQ revenue from the WCT Consulting Team• Directly managed between 30-38 top performing Splunk PS Consultants and Assigned Experts • Prolific recruiter of top talent with a 97% success rate over the last 4.75 years - 1 bad hire out of 38 – released - 1 Consultant lost to competitor – 97% retention rate• Champion for Hire Military Internship Program – 55% of team hires in 2020 came through this program• Fast Track development and launch of the Splunk Jedi Mentorship Program – Provides new hires with expert weekly mentorship ramping to Consultant Certified and to billable targets

San Francisco Bay Area

• Proven top performer in ramping up a new hyper growth organization• Ramped AMER team from 7 Splunk Advisory Engineers to 43 in 18 months• Evaluated, selected, and implemented Gainsight as our CSM practice tool• Created and managed SAE onboarding tools• Onboarded many SAE Accounts and carried till CSM was hired and ramped up

San Francisco Bay Area

• 2nd CSM hired to prove the effectiveness of the role @ Splunk• Analysis of results 1 year in - accounts with CSM’s outperformed accounts without CSM’s by 107%• Assigned to Financial Services firm for 3-year EAA - Grew account from 7 TB to 45 TB before renewal• 18-month assignment to a troubled Bank account – stabilized and turned it around• 18-month assignment to health care services account with great results

Berkeley, Ca

Responsible for nurturing 22 client relationships worth $115,000 per month in recurring managed services revenue. Each client is scheduled for recurring service review calls each month to review the prior month’s service and track active priorities. Ensuring each is retained and satisfied with services provided on ongoing basis. Continually review and evaluate client IT infrastructures, presenting annual strategic reviews of all aspects of technical infrastructure, security practices, monitoring, backups, disaster recovery, and documentation. Propose and close technical projects with clients to address issues revealed in annual reviews and on ad hoc basis. Write statements of work and proposals, earn buy-in from client, and track project results.2012 Special Projects – Above and beyond TAM roles and responsibilities…• Envisioned, developed, piloted and took live new ‘Account Management System’ [AMS] utilizing Mindjet software. This has become the new standard for all TAM’s at the company to track progress with each assigned account.• Evaluated, recommended and purchased a Network Detective subscription. The tool is now used for new client onboarding, sales prospect meetings and by TAM’s on existing client networks.• Developed a TAM Dashboard mind map that gives a heads up location to easily see work across a large number of accounts.• Piloted Mindjet ‘Cradle to Grave’ project planning, proposal, and project fulfillment. Created template proposals for the most common type of projects that we encounter.• Developed a new ‘Focus on the Client’ map that allows for a one page view of all critical information on an account. This has been piloted on one of my clients that has 5 locations and is very complex.• Pilot testing of Mindjet tasks to track progress on priorities for 22 client AMS maps. Documented best practices for utilizing the link between Mind Maps and Tasks. Provided training to the TAM team.

Served as primary Systems Administrator [SA] for 13 SMB clients. Responsible for managing $46K in monthly recuring managed services revenue. Performed all systems administrations related tasks to Endsignt best practice and maintenance schedule for duration of assignement. Earned a 99% on last SA review period and maintained a 100% client retionion over my 18 months in the position.

Attempted Launch of an MSP Business• Despite best laid plans and years of preparation my timing was very poor• While unsuccessful in reaching viability, it was a great learning experience • With the arrival of my daughter, I pivoted to working for an MSP to develop further experience

• Actively sought out operation inefficiencies and discovered key frustrations throughout the company• Managed relationship and development cycles for a team of .net developers in India• Specified requirements and signed off on deliverables for the following custom applications – Field and Salary payroll | Marketing | Business Development | Project Management

• Enterprise responsibility for e-mail and web support for dfs.com and sephora.com• HQ data center management• HQ support for 1100+ business users and 86 enterprise servers

Client Responsibility for Delta Dental Insurance of CaliforniaReporting To: CEO | 4 Direct Reports | Accountable for 30 EmployeesEnterprise Responsibility: $17 Million Annual Support ContractMicrosoft Server Support & Maintenance for 3 Campuses Total of 145 NT 4.0 Servers | Exchange 5.5 | SQL 6.5 & 7.0Desktop Support for 2100+ Clients24x7 E-Mail Support & 24x7 Web Support – www.deltadentalca.com Maintenance of Standards | Configuration Management | Change Control1999 Projects:1. Standardization | Y2K Compliance - $13 Million project to standardize the Delta Dental Enterprise environment and ensure Y2K compliance. 2000 Projects:1. Enterprise Technical Services – Provided managed technical services in support of annual support contract and established SLA’s. Measured and reported system availability at 99.9% for the year. Maintained a highly motivated and effective support team across 3 campuses.

Engaged potential customers on pre-sales calls and provided input for project quotes, scope of work, and technical project planning details. This required extensive customer interaction and strong communication skills.Demonstrated advanced troubleshooting skills leading to the accurate diagnosis and resolution of customer’s technical issues.Senior Compaq field engineer to Montgomery Securities and Montgomery Asset Management. Provided warranty and problem escalation for all classes of Proliant servers and DeskPro workstations.Architecture and ongoing support of the company network.

Microsoft operations lead assigned to application development. 18 month project to develop and pilot next generation NT/BackOffice based call center application.Implementation manager for new call center application. Deployed newest application to 4 telemarketing centers. 44 NT 3.51 servers and 2000 workstations.Manage 3rd level support team providing ongoing support and maintenance for call center application.

Provided network administration and support for 70 employees in Dallas + remote support of 4 regional offices. Served as technical network advisor for a team project to re-engineer and migrate Mobil’s domestic purchasing system from a mainframe application to a client/server platform.

IBM System 36/38 mainframe operator at headquarters in Denton, TX.Primary position as weekend operator.Provided swing shift coverage for full time operators while out on leave, vacation or sick.

Served in the support battalion as the Lieutenant Colonel’s driver. One year after receiving 16 new Zenith 8088 PC’s I had networked them all together and was preparing presentation materials for meetings and digitized the officer evaluation process for the Battalion. This system was later rolled out Brigade wide.Awarded the Army Achievement Medal upon discharge.

Mba, Production Operations

Bs, Accounting

Accounting

High School

Education record