Scott Eaton Email & Phone Number

Morrisville, North Carolina, United States

Manager – Customer Success OperationsJAGGAER | Morrisville, NC (eProcurement software)May 2018 - May 2023 (12 years total)Developed & led the Global Customer Success Operations & Digital Customer Success Program. This included developing & maintaining all customer facing process activities such as QBR’s, maturity playbook & customer facing software education & guidance. Launched the Digital CS program from scratch & also launched a tiered Customer Success framework that was… Show more Manager – Customer Success OperationsJAGGAER | Morrisville, NC (eProcurement software)May 2018 - May 2023 (12 years total)Developed & led the Global Customer Success Operations & Digital Customer Success Program. This included developing & maintaining all customer facing process activities such as QBR’s, maturity playbook & customer facing software education & guidance. Launched the Digital CS program from scratch & also launched a tiered Customer Success framework that was integrated into new customer contracts as well as customers renewing their services. Show less

Redwood City, California, United States

Customer Success ManagerIvalua | Redwood City, CA (eProcurement software)March 2018 – May 2018Worked directly with customers across a variety of vertical markets including healthcare, manufacturing & government sectors in support of their eProcurement solution. Collaborated with customers to develop & execute customer success plans for the purpose of monitoring & ensuring user adoption, product adoption and product maturity.

Raleigh, North Carolina, United States

Enterprise Customer Success Manager (Cloud Adoption)Citrix |Raleigh, NC (Cloud Computing & Virtualization)August 2017 – March 2018As part of the newly established Enterprise CSM Program & aligned with Citrix’s cloud adoption/transition strategy, partnered with sales & technical partners to onboard & then guide customers that were transition from an on-premise to cloud based solution. Assigned to a high profile portfolio of Citrix’s most strategic customers, was able to establish… Show more Enterprise Customer Success Manager (Cloud Adoption)Citrix |Raleigh, NC (Cloud Computing & Virtualization)August 2017 – March 2018As part of the newly established Enterprise CSM Program & aligned with Citrix’s cloud adoption/transition strategy, partnered with sales & technical partners to onboard & then guide customers that were transition from an on-premise to cloud based solution. Assigned to a high profile portfolio of Citrix’s most strategic customers, was able to establish customer relationships that were focused on meaningful outcomes. Show less

Tysons Corner, Virginia, United States

Senior Customer Success ManagerCVENT | Tysons Corner, VA (Hospitality Management Software)June 2017 – August 2017Assigned to strategic customers; focused on add-on opportunities, renewals & overall customer health. Established customer success plans & executed against a set of customer goals & KPI’s to monitor & ensure outcomes, cost savings & operational performance.

Raleigh-Durham-Chapel Hill Area

Team Lead - Customer SuccessJAGGAER | Morrisville, NC (eProcurement software)April 2010 – June 2017Led a team of Customer Success Managers that were assigned to 15-25 accounts each across a wide variety of industries such as Higher Education, Transportation, Bio-Pharma, Scientific Research, Manufacturing and Financial Services. Developing individual CSM’s, addressing customers identified as “at-risk”, supporting customer contract renewals & facilitating internal technical, support,… Show more Team Lead - Customer SuccessJAGGAER | Morrisville, NC (eProcurement software)April 2010 – June 2017Led a team of Customer Success Managers that were assigned to 15-25 accounts each across a wide variety of industries such as Higher Education, Transportation, Bio-Pharma, Scientific Research, Manufacturing and Financial Services. Developing individual CSM’s, addressing customers identified as “at-risk”, supporting customer contract renewals & facilitating internal technical, support, sales & marketing resources were the focus of this role. OTHER JAGGAER ROLES:• Customer Success Manager (assigned to 20+ accounts)• At-Risk Customer Program Lead (responsible for monitoring and then working directly with customers through an established “recovery program” Show less

Wareham, Massachusetts, United States

Cape Cod Baseball League

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

Plainville, Massachusetts, United States

Quincy, Massachusetts, United States