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Leadership of Automotive Industry Management, Process Improvement and Master Certified Service ManagerAutomotive industry professional that is driven, motivated and highly self-disciplined. Strategic thinker with a successful track record for increasing labor sales while improving customer satisfaction.
Bakersfield Chrysler Jeep
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- 28
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Service ManagerBakersfield Chrysler Jeep Feb 2015 - Present
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Service ManagerDelano Chevrolet Buick Gmc Apr 2011 - Dec 2012DelanoResponsible for the development and implementation of strategic service plans. • Managed a team of twenty-five (25).• Developed and executed new service processes; write-up, delivery, special order parts, etc. • Improved the number of customer satisfaction surveys return.• Increased personnel and external business to bring more profits to the bottom line.• Increased gross by 35%.• Ensure the team is at 100% for training.
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Service DirectorThree Way Chevrolet Aug 2007 - Apr 2011Actively lead the service department to one of the largest months in service sales in the history of the company • Work in partnership with Service Technicians / Foreman with troubleshooting technical issues.• Developed and implemented strategic processes to ensure customer satisfaction.• Collaborated with General Motors Representatives.• Monitored, tracked and forecasted monthly financials. • Developed and implemented strategic marketing and advertising plans. • Lead a team of 75 service professionals.
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Service ManagerHoliday Ford Lincoln Mercury Apr 2004 - Aug 2007Managed all service department functions while implementing several new processes for increased efficiency and profits • Actively lead a team of 20 service professionals. • Increased staff and external business to increase sales over $240,000. • Improved dollars per RO to $330.00.• Increased customer satisfaction scores with the implementation of a BDC (Business Development Center).• Developed and implemented a pay for performance pay structure• 2004 Bronze Medallion Award Winner
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Service ManagerJim Burke Ford Nov 1994 - Nov 2003Managed all aspects of the Lincoln Mercury Service Department subsequently promoted to the Service Manager for the Ford Service Department. • Effectively developed and implemented the Advanced Production Structure• Increased repair order sales by $180 per RO• Increased hours per repair order to 2.48 vs. 1.8• Developed and implemented a pay for performance pay structure• Effectively lead and managed 50+ employees• Assisted technicians / foreman with troubleshooting technical issues• Developed and implemented strategic processes to ensure customer satisfaction• Collaborated with Ford Motor Company Representatives• Monitored, tracked and forecasted monthly financials• Managed all training requirements for service department• Member of the strategic planning committee
Scott Sutton Skills
Frequently Asked Questions about Scott Sutton
What company does Scott Sutton work for?
Scott Sutton works for Bakersfield Chrysler Jeep
What is Scott Sutton's role at the current company?
Scott Sutton's current role is Service Manager Bakersfield Chrysler Jeep.
What is Scott Sutton's email address?
Scott Sutton's email address is sc****@****ecj.com
What is Scott Sutton's direct phone number?
Scott Sutton's direct phone number is +166183*****
What skills is Scott Sutton known for?
Scott Sutton has skills like Vehicles, Automobile, Warranty, Parts, Automotive Aftermarket, Customer Satisfaction, Customer Service, Automotive Repair, Continuous Improvement, Dealer Management, Operations Management, Process Improvement.
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Scott Sutton
St Louis, Mo4sbcglobal.net, celanese.com, princecorp.com, olin.com3 +197244XXXXX
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Scott Sutton
United States4gmail.com, harvardbusiness.org, lek.com, air-inc.com5 +161735XXXXX
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Scott Sutton
Portland, Oregon Metropolitan Area5gmail.com, daimler.com, discoverorg.com, pdx.edu, zoominfo.com -
Scott Sutton
Richmond, Va1fandr.com -
Scott Sutton
New Orleans, La6gmail.com, duke-energy.com, dukeenergy.com, entergy.com, entergy.com, entergy.com4 +170438XXXXX
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