Scott Gray Email & Phone Number

Carmel, In, Us

Indiana, United States

I am the product owner for a highly functioning .net development team working on a number of proprietary applications at MISO. -Ensure optimal value is delivered at the end of each iteration that contributes to the vision-Backlog Curation and Prioritization, Frequent Acceptance Criteria review-Strategic Planning-Employ SAFe agile framework for development and planning via WSJF, Planning Initiatives, and Scrum-Maintain a strong collaborative relationship with business owners in multiple areas-Business Analysis and requirements gathering-Roadmapping, both short term and long term-Continuous communication and partnership with portfolio and project managers-Business Analysis-JIRA

United States

● Work with clinical end users to define and document software enhancements that improve workflows, cross departmental communication, and generate valuable healthcare metrics. ● Analyze software performance and recommend opportunities of improving usability with new features, utilities, and reports● Thoroughly document user functional design requirements, business need and charters, roadmaps, boardwalks to evaluate scope, and recommend solutions.● Develop test plans, create test cases, execute testing, and ensure alignment with business requirements and objectives.● Coordinate application implementation for new clients and version releases for existing clients. Manage small to large projects including defining schedules, assigning tasks, monitoring progress, and reporting status. Largely in an agile setting but also within waterfall frameworks. ● Write user documentation, release notes, training materials, and document solutions in a knowledge base.● Provide training and user support to business clients.● Product Management

Indianapolis, Indiana Area

Responsibilities:• Product Owner for my project team• Writing functional, non-functional, and technical requirements for applications in the finance space • Systems Analyst for my project team providing acceptance criteria and data requirements• Stewarding requirements documentation, including business case, business requirements documents, functional requirements documents• Maintaining subject matter expertise of current-state and future-state of the finance space of applications and fielding incoming questions from multiple departments• Creating the stories and administrating sprints for our project team using Azure Dev Ops• Assisting in managing all traditional agile ceremonies for the development team from planning and refinement to retrospectives and sprint to zero• Reporting weekly status updates via creation of swim lanes, status reports, and other deliverables to our stakeholders outside of sprint reviewsAlso serve in a small team for future project planning, working on estimates and feasibility for upcoming work.

Carmel, Indiana

Primary responsibilities include the following:Help drive release management and technical support for an agile development team focusing on day ahead market operations. Help bridge releases and stories with business, developers, and quality assurance. Focusing on quality requirements and consistent deployment deliverables.Daily status reporting and observation of a large number of both internal and external systems interacting with the energy grid and energy market of MISO's far reaching footprint.Constant application server monitoring and maintenance.A command of UNIX, SQL to repeatedly check on processes, logs of various applications doing specific tasks and identifying reasons for degraded performance, application errors, data discrepancies.Interacting with market participants to assist in troubleshooting application errors by way of a prioritized ticketing system and a rotating 24/7 on-call responsibility.Detailed testing of the applications and systems driving the energy Market primarily in regression testing.Consistent patching and upgrading of numerous systems including rollbacks, deployments, and emergency fixes.Assist in driving a detailed documentation initiative, including best practices and step by step recording of the many different processes required to adequately support the numerous systems we're responsible for.Constant collaboration with system architects, software developers, and business leads to conceptualize , initiate and develop new programs, applications, requirements including daily scrum meetings.Maintain strict Federal compliance in all that we do.

Indianapolis, Indiana

Debugging, researching and resolving numerous daily incidents for the Aprimo Marketing Studio Application customer base which included most major marketing industry leadersDaily interaction with numerous departments such as QA, software developmentSucceeding in a metrics driven performance environment in order to provide a solid customer support experienceEscalating and prioritization of top level incidentsRotating 24-7 on call responsibilitiesSingle point of contact for Kraft and Mondelez

Indianapolis, Indiana Area

I support the installation and configuration of network and standalone instances of Blackbaud's products including their flagship software The Raiser’s Edge. This includes communicating at times internationally via telephone, remotely and email communication. Included in my role is troubleshooting database connectivity issues throughout server and end user workstations, IIS web based products, and SQL Server from sql server 2003 up to 2012. I effectively communicate technical concepts to our clients of varying degrees of technical expertise and also assist them with day to day activities such as the backup and restoration of live data. The installation team is a small specialized part of a large support structure for Blackbaud.

Indianapolis, Indiana Area

I supported the flagship software The Raiser’s Edge by fielding questions via chat support, email and telephone for customers across the United States. Questions ranged from day to day use to complex error messages requiring database testing. As a senior member of the team I assisted clients both directly and indirectly by lending guidance and assistance to my fellow teammates serving as a reference point newer members to the floor.

Master Of Business Administration - Mba

Elated to be earning my Master's of Business Administration with the vaunted Kelley School of Business

Bachelor'S Degree, Computer Systems Analysis

Bachelors, Information Systems Analysis

I am a bachelor of science achieving my degree in the Systems Analysis sequence of the department of Information Technology.

Diploma