Leading all operational aspects of demand forecasting, purchasing, and orders to support the leading supplier to academic libraries worldwide.* Streamlining supply chain to reduce risks and improve fulfillment by building direct sourcing partnerships; developing business relationships, negotiating terms, and coordinating systems integrations. $13M annual volume transitioned to date.* Driving continuous improvement through process automation and effective data mining.* Enhancing forecasting accuracy utilizing machine learning.* Managing purchasing budget as well as contract labor capacity and budget across all departments.* Seamlessly transitioned teams from in-office to fully remote operations in response to COVID-19 Pandemic in a two week period. Teams continue to work fully remote on a permanent basis.

Engaged local and remote employees to focus on tool and process innovations with goal of reducing project capacity requirements to increase involvement in developing and implementing new business opportunities. Generated implementation of significant process improvements including automation of several manual data ingestion processes; realizing reductions from as much as 6-8 hours per process step down to as little as a few minutes.* Led team through a major organizational restructuring. After significant downsizing, focused on re-engaging team to adapt to new roles and priorities across organization. No voluntary attrition on team during this time with an average tenure of over 16 years.* Designed and implemented new workplace layout to more effectively support coworkers by developing a more open, collaborative, and engaging work-space. This initiative fueled the development, approval, and financing of a complete site redesign project.* Developed sourcing strategies to effectively build network of supplier partnerships that supported low-cost data acquisition and change detection resulting in source material costs less than half of other regions globally.* Executed aggressive project plans successfully, consistently achieving monthly on-time and first-time-right delivery objectives of 100% each quarter within allocated budget.* Instituted globally-aligned Competence Management Framework providing a consistent baseline and visibility to potential skill gaps across roles and regions. * Initiated site safety activities as an active member of safety team including quarterly audits, building maintenance and accessibility projects, evacuation drills, safety training, and communications.

Guided a diverse and cohesive team of both local in-office and remote staff through several major organizational restructuring initiatives. These included significant downsizing, new platform development and implementation. Mentored and developed habits of innovation and early-adoption of new tools including: automated fusion of GPS data for identifying potential database improvements; integrating cameras, GPS, mobile apps and other tools for more effectively field collecting data.* Provided on-site support for critical projects and deliverables at several national and international locations including India, Poland, Belgium, and The Netherlands. Achieved project deliverables within demanding timelines established.* Steered department through major transition to a newly developed database model and global production platform. Transition included significant restructuring from a project-based model to a location-based model for teams.* Drove the development and implementation of a Field Collector Mobile App in North America, allowing for the collection and ingestion of field observations directly into the database.* Refined project experts to work effectively with global stakeholders, both internal and external, including regular travel to support international project teams. Transformed first-time travelers into skilled and experienced veterans regularly requested for additional on-site support needs.* Organized and formed several fund-raising and employee events throughout the year as a founding member of Helping Hands Committee focused on enhancing corporate social responsibility and employee engagement.* Initiated site safety activities as an active member of safety team including quarterly audits, evacuation drills, safety training, and communications.* Performed competitive analysis to strategically dedicate capacity toward closing gaps and enhancing strengths of database content.

Facilitated one of the largest units globally (direct and indirect reports) and set the standard globally for encouraging and processing active community input to improve database content.* Created and applied new organizational structure in North America for reorganization that occurred in 2011, integrating production and sourcing operations into one team.* Coordinated numerous pilot projects to support development and testing of new global Content Production Platform.* Mobilized subject matter experts to effectively support the ingestion of 2010 Census Data, requiring continuous international, on-site support at outsourcing partner in India for duration of project.* Transitioned from two disparate database production platforms to a single production platform that aligned globally while continuing to meet demanding quarterly deliverables, including first successful database release on new platform.

Directed all aspects of Database Operations Department responsible for content build and maintenance in the United States and Canada. Pioneered large contingent of direct and indirect reports to successfully deliver projects of nationwide scope. Engineered strategies to enhance consistency and cohesiveness across all local and remote regional teams.* Constructed and managed to $4 million annual budget including fleet of company vehicles, achieving annual business requirements at or below financial targets.* Orchestrated global operations functional reorganization of Database Operations into a production unit supporting content build for Mexico. This included significant downsizing, restructuring, and re-engagement of employees.* Shifted complex traffic data project, which required an ongoing cooperative alliance with company's primary competitor to build and maintain, to new location. Transitioned from long-standing operations in Redwood City, CA to Shanghai, China. Continued to meet all project deliverables to maintain independent certification of product through transitions.* Represented North America Operations in developing a Global Supplier Management Framework.* Constructed a structured career path program for all hourly positions in Database Operations to build clarity and transparency regarding growth opportunities; engaging staff in their growth and development.* Led department through a challenging series of database patches and critical update projects to correct issues created during database migration to a new format; successfully delivering quarterly product releases on schedule. * Collaborated and implemented department strategic plan and quality improvement program.

Built a cross-functional team of direct and indirect reports, including Quality Control, Training, and Database Improvement Teams, to build and maintain a map database of the United States and Canada.* Hired and trained up to 45 new employees at a time with a very low attrition rate as the hiring manager for entire Database Operations Department.