Sergio O. Email & Phone Number

Portland, Or, Us

Bellevue, Wa, Us

Identifying customer’s challenges and needs to provide solutions, products or services that will help them.Have a set goal and work to exceed the goal every month.Identify growth opportunities for the business by prospecting small business leads.Acting Retail Assistant Manager for a duration of 5 months [2/22-7/22].Manage floor activity and supervise daily work of store employees, including completing store opening and closing, and ensuring operational compliance.Interact directly with other Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements.Developed a mobile application to keep track of monthly commission, with abreakdown of each commissionable category and applicable spiffs.Created a tool to assist in breaking down shift goals to optimize the amount ofcommission based on prior shifts during the month.

Nashville, Tennessee, Us

Lead initiative to achieve and improve NPS (Customer Satisfaction Score) at the store level and repair quality.Liaison between internal Sprint partners and Asurion employees.Resolved customer issues in a reliable and flexible manner.Met and exceeded key performance objectives, with service and repair metrics.Performed a variety of inventory tasks, and monitoring inventory levels. Worked with the Service and Repair Manager to deliver in-field technical training to new Technical Consultants.Measured effectiveness of service and repair performance to determine that standards were being met.Developed, planned, and implemented process improvements in labor efficiency, labor utilization, and total operating costs.Worked to grow and gain knowledge of Asurion’s product to better serve and resolve customer issues.

Us

Worked on a variety of administrative duties.Provided daily updates to a multitude of clients.Maintained a ticket system for all devices currently being worked on.Maintained data integrity and ongoing quality of production reports.

Richfield, Minnesota, Us

Worked every summer until August 2014, when I began my employment with Best Buy.