Service Value Team Leader
Current
Aug 2024 - Present
AeroLeads people directory · profile
Simon N. Email & Phone Number
Service Value Team Leader
at
Cloud Direct
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Value Team Leader
Location
City of Cape Town, Western Cape, South Africa
Company size
Who is Simon N.? Overview
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Quick answer
Simon N. is listed as Service Value Team Leader at Cloud Direct, a with 144 employees, based in City of Cape Town, Western Cape, South Africa. AeroLeads shows a matched LinkedIn profile for Simon N..
Simon N. previously worked as Customer Success Account Manager / 2IC at Cloud Direct at Cloud Direct and Customer Service Specialist at Metacom. Simon N. holds Matric Certificate from Hoërskool Fichardtpark.
Company email context
Email format at Cloud Direct
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Cloud Direct
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Profile bio
About Simon N.
As a Provisioning Team Leader at Cloud Direct, I oversee the delivery and configuration of cloud services for existing and new customers, ensuring quality, efficiency, and satisfaction. I have more than three years of experience in customer success, account management, and cloud computing, and I hold a CompTIA Linux+ certification.I am passionate about helping customers achieve their business goals by leveraging the power of cloud technology. I communicate effectively with customers, partners, and internal teams, and I drive the resolution of issues and complaints with a can-do attitude. I also mentor and manage a team of provisioning specialists, fostering a collaborative and transparent culture. I am always eager to learn new skills and adapt to changing environments.
Current workplace
Simon N.'s current company
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Cloud Direct
9 roles
Simon N. work experience
A career timeline built from the work history available for this profile.
Customer Success Account Manager / 2Ic At Cloud Direct
Responsibilities· Take ownership of direct and partner existing customers (initially direct customers only);· Be our customers' voice - educate us about what our customers want and need;· Develop customer accounts by encouraging the adoption of new cloud services to drive customer's own business success, passing all new opportunities to sales for closure;· Be the customers champion to own and drive the resolution of all customer issues and complaints, escalating as required;· Engage with all customers who have raised cancellation requests with the objective to prevent churn;· Take ownership for account changes e.g. contract reviews or payment changes as per agreed transaction limits;· Manage and transact upgrades/downgrades for existing customer services;· Manage all proactive customer communications of a non-support nature e.g. upgrades, price changes, offers etc;· Drive the uptake and usage of PROVIDETM for all customers;· Feed ideas into Marketing regarding topics that our customers are interested in;· Be intrinsic to the development of the Cloud Direct customer journey / experience development.Team Working· Work closely with all areas of the business to ensure that the customer experience with Cloud Direct is easy;· Working closely with all departments to ensure customer issues are resolved in a timely manner and a positive customer experience is maintained.· Willingly support other members of the team when required;Personal Performance & Development· Monitor and understand own performance against KPI’s and vision summary;· Prioritise workload and manage working time effectively;· Take personal ownership for maintenance and development of role based skills and expertise;· Take ownership for and progress personal development plan.· Measurement
Customer Service Specialist
Dec 2019 - Feb 2020
Csr
Jul 2019 - Nov 2019
Apr 2016 - Jul 2019
Technical Support
Medical Edi Services (Pty) Ltd
Nov 2013 - Apr 2016
Technical Support
Nomadic Hotspot
Jan 2012 - Nov 2013
Workshop Technician
Wonder Computers
Jan 2011 - Jun 2011
Workshop Technician
Jan 2009 - Jul 2010
Team & coworkers
Colleagues at Cloud Direct
Other employees you can reach at clouddirect.net. View company contacts for 144 employees →
CF
Camallita Frans
Colleague at Cloud DirectCape Town, Western Cape, South Africa
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TH
Tristan Herman
Colleague at Cloud DirectWestern Cape, South Africa
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DT
Darren Taylor
Colleague at Cloud DirectSwindon, England, United Kingdom
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AP
Ashika Pillay
Colleague at Cloud DirectCity Of Johannesburg, Gauteng, South Africa
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RE
Rosanne Engelbrecht
Colleague at Cloud DirectCape Town, Western Cape, South Africa
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MP
Michael Pritchard
Colleague at Cloud DirectCity Of Cape Town, Western Cape, South Africa
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LM
Lyle Meiring
Colleague at Cloud DirectCity Of Cape Town, Western Cape, South Africa
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MS
Musa Sithebe
Colleague at Cloud DirectCity Of Cape Town, Western Cape, South Africa
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SC
Stuart Cragg
Colleague at Cloud DirectCity Of Cape Town, Western Cape, South Africa
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LA
Laurence Alleyne
Colleague at Cloud DirectBristol, England, United Kingdom
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Camallita Frans
Colleague at Cloud DirectCape Town, Western Cape, South Africa
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TH
Tristan Herman
Colleague at Cloud DirectWestern Cape, South Africa
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DT
Darren Taylor
Colleague at Cloud DirectSwindon, England, United Kingdom
View →
AP
Ashika Pillay
Colleague at Cloud DirectCity Of Johannesburg, Gauteng, South Africa
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RE
Rosanne Engelbrecht
Colleague at Cloud DirectCape Town, Western Cape, South Africa
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MP
Michael Pritchard
Colleague at Cloud DirectCity Of Cape Town, Western Cape, South Africa
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LM
Lyle Meiring
Colleague at Cloud DirectCity Of Cape Town, Western Cape, South Africa
View →
MS
Musa Sithebe
Colleague at Cloud DirectCity Of Cape Town, Western Cape, South Africa
View →
SC
Stuart Cragg
Colleague at Cloud DirectCity Of Cape Town, Western Cape, South Africa
View →
LA
Laurence Alleyne
Colleague at Cloud DirectBristol, England, United Kingdom
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2 education records
Simon N. education
Matric Certificate
Hoërskool Fichardtpark
D, Computer Programming
FAQ
Frequently asked questions about Simon N.
Quick answers generated from the profile data available on this page.
What company does Simon N. work for?
Simon N. works for Cloud Direct.
What is Simon N.'s role at Cloud Direct?
Simon N. is listed as Service Value Team Leader at Cloud Direct.
Where is Simon N. based?
Simon N. is based in City of Cape Town, Western Cape, South Africa while working with Cloud Direct.
What companies has Simon N. worked for?
Simon N. has worked for Cloud Direct, Metacom, Iinet, Amazon Web Services (Aws), and Medical Edi Services (Pty) Ltd.
Who are Simon N.'s colleagues at Cloud Direct?
Simon N.'s colleagues at Cloud Direct include Camallita Frans, Tristan Herman, Darren Taylor, Ashika Pillay, and Rosanne Engelbrecht.
How can I contact Simon N.?
You can use AeroLeads to view verified contact signals for Simon N. at Cloud Direct, including work email, phone, and LinkedIn data when available.
What schools did Simon N. attend?
Simon N. holds Matric Certificate from Hoërskool Fichardtpark.
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