I develop and implement strategies to cultivate new business and target potential clients, generating opportunities and promoting our services effectively. By conducting daily follow-ups, I aim to close deals and provide personalised consultations on enhancing EPC ratings to meet MEES regulations, clearly communicating property upgrades to stakeholders. I prioritise establishing strong customer relationships to secure valuable project leads. Additionally, I mentor new team members on sales techniques and provide them with technical guidance on surveys, covering methodologies and legislation, alongside post-survey support. I analyse data to identify clients who have halted bookings, proactively addressing barriers to future business. I create compelling marketing collateral and update sales scripts to ensure our messaging resonates. I've successfully secured a number of competitive tenders, including a significant 5-year contract for EPC services with Brighton and Hove City Council. To engage potential clients effectively, I organise virtual meetings that deliver persuasive pitches and address technical inquiries. I also formulate key company policies, such as our Carbon Reduction Policy and Business Continuity Plan, ensuring we remain at the forefront of our industry.Key Accomplishments:* Implemented tailored sales tactics to maximise revenue, including upselling and negotiating fees.* Collaborated with the admin team to optimise sales approaches and uphold best practices.* Assumed managerial responsibilities when needed, extending technical support and guidance to the admin team.* Expanded clientele through researching and connecting with new commercial contacts via cold calling and networking efforts.* Presented the company at industry seminars, exhibitions, and prestigious award ceremonies.

I oversaw EPC projects, coordinating closely with clients to schedule appointments with homeowners and tenants. I successfully conducted approximately 5,000 Commercial EPCs, 750 Domestic EPCs, 100 Display Energy Certificates, along with Commercial Roof Surveys and MEES reports. I orchestrated surveys across regions including Southwest, Southeast, Greater and Central London, East Anglia, and the West Midlands. Engaging directly with clients, I conducted thorough surveys and utilised Design Builder software for data modelling, ensuring the timely creation of EPC reports within strict deadlines. Additionally, I managed Green Zone surveys for domestic EPCs on behalf of a local authority, meticulously gathering personal information to facilitate access to essential home improvement measures for tenants on benefits, such as cavity wall and loft insulation. Key Accomplishments:* Assisted clients in achieving compliance with MEES regulations by delivering follow-up consultancy through MEES reports.* Significantly enhanced company's survey capacity within the initial three years of tenure.

I directed waste management and recycling collections for Wealden District Council, leading the kerbside recycling expansion for 26,000 rural households. I managed all project aspects—planning, promotion, procurement, coordination, and monitoring—to boost recycling rates and reduce waste.By tracking recycling performance, I held regular meetings with Heads of Service and Operational Supervisors to tackle challenges. I oversaw departmental expenditures, secured competitive quotes from reprocessors, and supervised recyclable sales at Bellbrook MRF, resulting in improved trade recycling income.I also evaluated team members, conducted interviews for Waste Management Officer roles, and participated in management meetings to provide feedback. As member of the Joint Waste Partnership board, I advocated for County-wide recycling initiatives and supported contact centre staff in managing public inquiries and complaints, ensuring responsive community service.Key Accomplishments:* Conducted training sessions for new Waste Management Officers.* Orchestrated the implementation of the kerbside caddy CROWN recycling scheme, elevating recycling rates from 30% to over 50%.* Delivered a 35% reduction in waste diverted from landfill sites.* Led intensive promotional campaigns for the recycling program resulting in a record-breaking participation rate exceeding 90%.* Coordinated and enhanced content for WDC website waste pages to support the kerbside scheme rollout.* Collaborated with contractors to deliver waste collection, recycling, and street cleansing services to residents of Wealden District Council.* Selected as the official representative of Wealden DC to attend a prestigious CIWM Accredited Waste in Action course in Rouen, France, engaging in a series of seminars, site visits, and guest talks focused on fostering idea sharing, developing cross-channel partnerships, and collaborating on a joint presentation.

I collaborated with the Waste Manager to devise and execute effective waste management policies for the District Council. I managed the district's kerbside collection scheme, addressing public inquiries and exemption requests to ensure a smooth and responsive service.I coordinated with contractors to establish and maintain Neighbourhood Recycling Points, enhancing community engagement in recycling efforts. Conducting waste audits and monitoring collection rounds were key components of my role, along with organising commercial cardboard collections to support local businesses.I developed tailored commercial recycling services, ensuring compliance with Duty of Care regulations through regular site visits and monitoring. This proactive approach helped businesses understand their responsibilities regarding registered waste collections.In addition, I supported contact centre staff in managing public inquiries and handling complaint calls, ensuring residents received timely assistance. I also accompanied recycling operatives on visits to evaluate kerbside uptake and recycling levels, providing valuable insights to further improve our programs.Key Accomplishments:* Led as WMO for in-house commercial refuse and recycling service, facilitating the setup, promotion, and expansion of corrugated cardboard recycling service, growing customer base to 200+.* Conducted waste audits for businesses, crafting custom reports, and advising on recycling optimisation and reduction of trade waste to landfill.* Orchestrated and managed projects, serving as the council's liaison at public events.