Stephanie Creed (Mahley) Email & Phone Number

United States

California, United States

● Scope & design UX research programs to support client goals & help drive their business forward● Actively monitoring active research programs to ensure quality & support the delivery team● Regularly meet with clients to strengthen and deepen client relationships● Regularly spend time with clients through kickoff calls, scoping meetings, readouts, and check-in meetings● Build account plans to target new and grow existing clients● Collaborate with XFNs on scoping programs to meet client's needs & budgets ● Closing on $3M+ per year in revenue

● Independently scoped & sold basic UX studies● Led AnswerLab capabilities presentations● Proactively identified areas of opportunity to improve AnswerLab with new efficiencies, process improvements, & ways to better serve clients,● Collaborated with the UX Strategy team supporting sales opportunities with a set of our technology, platform, and e-commerce clients● Created statements of approach for clients● Drafted statements of work for opportunities● Documented client calls & developed the knowledge of the scoping process● Owned the tactical portion of opportunities including activities like invoicing, salesforce entries, quote requests, price cards and updating tracking documents● Supported the finance team in tracking revenue recognition

● Collaborated with the UX Strategy team supporting sales opportunities with a set of our technology, platform, and e-commerce clients● Created statements of approach for clients● Drafted statements of work for opportunities● Documented client calls & developed the knowledge of the scoping process● Owned the tactical portion of opportunities including activities like invoicing, salesforce entries, quote requests, price cards and updating tracking documents● Supported the finance team in tracking revenue recognition

Remote

● Actively maintained client relations throughout project cycle. Work directly with clients in the bidding stage, manage the project calendar and create proposals for qualitative research studies. ● Negotiate costs with clients and vendors and managing up to 8 projects at a time● Established and preserve long term partnerships with clients, review statements of work and contracts for large scale, multi-phase research studies● Partnered with clients to determine research feasibility and adjust study specifications as needed during the recruitment process. Act as a liaison to guarantee a shared vision between clients and internal team● Led a team of 12 project managers, assistants, and recruiters to ensure 100 percent show rates and completing project budgets

San Francisco, Ca

● Managed day-to-day facility operations across two locations● Prepared facility based on client specifications, including hosting staff schedules, room configurations, and catering, to ensure a high-level client experience● Reconciled all petty cash and credit card accounts weekly for finance department

Berkeley, Ca

● Managed recruiting department with 15 employees and a project load of over 30 projects per month● Briefed recruiters daily regarding new projects and changes to studies in process● Utilized resources outside company database to source potential research participants for niche projects● Created & distributed weekly schedules to recruiting staff● Participated in the hiring, terminations and issuing of warnings for employees● Supported project manager on active projects by monitoring potential leads and preparing client updates

Sacramento, California Area

● Managed recruiting department of 30+employees across multiple shifts● Sent daily reports to project managers, detailing progress or explaining issues encountered and provided feedback towards criteria flexibility● Oversaw project quotas and completed data entry daily for up to 10 clients● Participated in the hiring, terminations and issuing of warnings for employees, including in-house and temporary staff● Managed the company’s social media presence; communicated with potential participants via a mix of channels to identify strong candidates for research studies● Continually updated the company’s database, which included 120,000 respondents● Supported the Client Services Manager by preparing facility based on client specifications