(Behavioral Health Services)Responsible for all aspects of front office operations for two clinic locations and managing a team of up to 8 staff members.Specialize in strategic scheduling. Successfully aligned clinical productivity with front office procedures to create a financially viable clinic. Improved patient access and significantly reduced no-shows.Developed, implemented, and maintained office policies and procedures.Serve as primary point of contact for, and liaison between, patients, administrative staffs, physicians, therapists, and technicians to facilitate proper lines of communication and expedient problem resolutions.Implemented and maintained new electronic medical records system for clinic utilization. Super-user and trainer for clinic.Monitored and maintained licensing and insurance related credentialing for clinic staff.Coordinate multiple office functions that focus on computerized scheduling, electronic billing, reimbursements, collections, accounts payable/receivable, patient records, data management, and payment plans with a demonstrated knowledge of insurance carriers, medical terminology, and CPT/ICD-9 codes.

(Department of Cardiology)Leadership role among clinical administrative assistants. Provided administrative support to the Director of Cardiac Services.Appointed Service Coach for the Department of Cardiology.Collected, compiled and analyzed data for creation of financial and statistical reports. Ensured accuracy and identified trends for presentation to medical center leadership.Improved patient-access by facilitating the scheduling needs of patients and providers for six regional locations.

(Department of Safety and Health)Provided high-level administrative support to the Director of Safety and Health Department and to the Chief Industrial Hygienist.Planned and implemented programs to train military and civilian managers, research scientists, and employees in workplace and laboratory safety practices.Planned, conducted, and published the institute's baseline industrial hygiene surveys. Investigated facility to detect existing or potential accident and/or health hazards, determined corrective or preventative measures, and followed up to ensure measures have been implemented.Ensured regulatory compliance with the Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA) and American National Standards Institute (ANSI) rules, standards, and regulations.

(Department of Pathology)Collaborated with system managers across 41 satellite locations to consolidate the National Capital Area’s Composite Health Care System into one solitary national system.Analyzed a variety of problems, questions and conditions associated with design and operation of the computer system.Commended for exceptional performance and extraordinary work on system consolidation and integration.