Stephen Decker Email & Phone Number

Remote

Oversaw IT delivery for the Central America and North America business regions.• Collaborated with Finance, Operations, and HR to centralize functions, reducing labor costs by 15%.

Tampa, Fl

Advanced to this role to lead IT and IS service delivery for Asia Pacific and North America while managing the global Project Management Office (PMO).• At the onset of the COVID-19 crisis, converted 12,000 employees from onsite to work-from-home in less than three weeks, with 20,000 employees in North America and Asia converted in less than eight weeks.• Adapted the U.S. work-from-home platform for use in India, reducing the cost of enabling 500 agents from $1.2M to $650K.• Restored business services to most clients after a ransomware attack within 72 hours, fully recovering within 12 weeks with no client attrition.

Strategically guided the service delivery of 11 IT Client Services Managers, providing direct IT support to the largest revenue-generating clients with ~$600M in revenue. Managed 15 Project Managers in the Global IT PMO and 43 IT personnel supporting Incident and Outage Management. • Improved year-end and quarterly reporting by deploying a new financial system.• Expanded project management capabilities by establishing a Global Project Management Office, managing 75+ internal and client-driven projects. • Consolidated regional IT support into a Global IT Client Services (ITCS) function, increasing consistency and client satisfaction.Implemented a new SaaS PM tool to provide multiple management views of project status, reducing PM toolset costs by 70%.

Master Of Science (Ms) Degree | Computer Information Systems

Bachelor Of Science (Bs) Degree | Computer Science