Stephen Decker

Stephen Decker Email and Phone Number

Information Technology Executive
Stephen Decker's Location
Fruitland Park, Florida, United States, United States
Stephen Decker's Contact Details
About Stephen Decker

Throughout my career as an information technology executive, I have delivered substantial cost savings, digital transformation, and enhanced technical system functionality. I am known for developing effective solutions to operational challenges and generating a lasting impact on business growth and success. My passion lies in translating complex business needs into clear, actionable steps to drive continuous growth and success. I am a collaborative, highly inspirational executive who adds value by:• Successfully establishing a Global PMO, improving overall customer satisfaction, and enabling the organization to handle spikes in project volumes.• Identifying technology gaps and improving productivity through innovative system implementations.• Achieving positive results in competitive industries by providing collaborative team leadership, coaching, and mentoring, inspiring top performance from colleagues.

Stephen Decker's Current Company Details

Information Technology Executive
Stephen Decker Work Experience Details
  • Atento
    Northern Region It Director
    Atento Apr 2022 - Oct 2022
    Remote
    Oversaw IT delivery for the Central America and North America business regions.• Collaborated with Finance, Operations, and HR to centralize functions, reducing labor costs by 15%.
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  • Sykes Enterprises Inc (Acquired By Sitel)
    Vice President Information Technology, Apac & North America
    Sykes Enterprises Inc (Acquired By Sitel) Mar 2018 - Sep 2021
    Tampa, Fl
    Advanced to this role to lead IT and IS service delivery for Asia Pacific and North America while managing the global Project Management Office (PMO).• At the onset of the COVID-19 crisis, converted 12,000 employees from onsite to work-from-home in less than three weeks, with 20,000 employees in North America and Asia converted in less than eight weeks.• Adapted the U.S. work-from-home platform for use in India, reducing the cost of enabling 500 agents from $1.2M to $650K.• Restored business services to most clients after a ransomware attack within 72 hours, fully recovering within 12 weeks with no client attrition.
  • Sykes Enterprises (Acquired By Sitel)
    Vp/Executive Director/Senior Director Of It, Global It Services
    Sykes Enterprises (Acquired By Sitel) Jun 2007 - Apr 2018
    Strategically guided the service delivery of 11 IT Client Services Managers, providing direct IT support to the largest revenue-generating clients with ~$600M in revenue. Managed 15 Project Managers in the Global IT PMO and 43 IT personnel supporting Incident and Outage Management. • Improved year-end and quarterly reporting by deploying a new financial system.• Expanded project management capabilities by establishing a Global Project Management Office, managing 75+ internal and client-driven projects. • Consolidated regional IT support into a Global IT Client Services (ITCS) function, increasing consistency and client satisfaction.Implemented a new SaaS PM tool to provide multiple management views of project status, reducing PM toolset costs by 70%.

Stephen Decker Education Details

Frequently Asked Questions about Stephen Decker

What is Stephen Decker's role at the current company?

Stephen Decker's current role is Information Technology Executive.

What is Stephen Decker's email address?

Stephen Decker's email address is st****@****hem.com

What is Stephen Decker's direct phone number?

Stephen Decker's direct phone number is (860) 226*****

What schools did Stephen Decker attend?

Stephen Decker attended University Of Phoenix, University Of Maryland.

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